General
What is Avast One?
Avast One is an all-in-one digital guardian that allows you to access and manage multiple Avast applications. It is designed to simplify your experience by consolidating various security, privacy, and performance tools into one customizable platform.
Through Avast One, you can:
- Install and launch your Avast apps from one place.
- Customize your app lineup based on your personal needs and available subscriptions.
- Access both free and premium features, depending on the app and subscription status.
What is the difference between the old and the new Avast One?
The previous version of Avast One offered a fixed set of features by combining selected tools from various Avast applications into a single package. It was designed to provide general protection and included a predefined selection of security, privacy, and performance tools.
The new version of Avast One introduces a more flexible and modular approach. Instead of bundling tools together, it acts as a central interface where you can:
- Choose which individual Avast apps to install and use.
- Purchase, activate, and manage Avast apps directly within the same application.
- Customize your setup based on personal needs and subscription preferences.
For more information about the old version of Avast One, refer to the following article: Avast One - FAQs.
Can I continue using the old Avast One?
Yes. You can continue using the old version of Avast One, but there are a few scenarios to take into account:
- Existing users: Both free and paid users of the old Avast One can continue using the app as long as it remains installed on their device.
- New installations: Any new installation of Avast One will install the new version of the app. The new version provides access to individual Avast apps through a unified interface.
If you wish to install and activate the paid version of the old Avast One on a new device, refer to the steps in the following article: Installing Avast One ▸ Install the old version of Avast One.
If you wish to install and activate the paid version of the old Avast One on a new device, refer to the steps in the following article: Installing Avast One ▸ Install the old version of Avast One.
Can I use my old Avast One subscription in the new app?
No. You can continue using the old app if you have a paid subscription, but the old subscription is not compatible with the new Avast One. If you wish to transfer to the new Avast One, contact Avast Support.
Is Avast One a free or a paid app?
Avast One includes both free and paid features. By default, the free version provides access to Avast Free Antivirus and its associated features. You can also install and use the free version of Avast Cleanup and Avast BreachGuard. To access premium features, you need individual subscriptions for each app.
For a list of all free and paid apps that can be used in Avast One, refer to the section below.
Which apps are available through Avast One?
The following Avast applications can be accessed or installed via Avast One:
- Avast Antivirus: A free version is included in Avast One by default. Premium features require an Avast Premium Security subscription.
- Avast SecureLine VPN: An Avast SecureLine VPN subscription is required to use this app.
- Avast BreachGuard: You can install the Avast BreachGuard Free to Avast One at any time, but to use the premium features, an Avast BreachGuard subscription is required.
- Avast Cleanup: You can install the Avast Cleanup Free to Avast One at any time, but to use the premium features, an Avast Cleanup subscription is required.
The following apps are not integrated into Avast One but can be installed from it as standalone applications:
- Avast Driver Updater: This app is not available through Avast One. A standalone application with an Avast Driver Updater subscription is required. However, you can install and access the standalone Avast Driver Updater using Avast One.
- Avast AntiTrack: This app is not available through Avast One. A standalone application with an Avast AntiTrack subscription is required. However, you can install and access the standalone Avast AntiTrack using Avast One.
- Avast Secure Identity: An Avast Secure Identity subscription is required to use this service.
- Avast Secure Browser: You can install and access the free version of Avast Secure Browser through Avast One at any time, but to use the premium features, an Avast Secure Browser subscription is required.
The following Avast applications can be accessed or installed via Avast One:
- Avast Antivirus: A free version is included in Avast One by default. Premium features require an Avast Premium Security subscription.
- Avast SecureLine VPN: An Avast SecureLine VPN subscription is required to use this app.
- Avast BreachGuard: You can install the Avast BreachGuard Free to Avast One at any time, but to use the premium features, an Avast BreachGuard subscription is required.
- Avast Cleanup: You can install the Avast Cleanup Free to Avast One at any time, but to use the premium features, an Avast Cleanup subscription is required.
In addition, You can install and access the free version of Avast Secure Browser through Avast One at any time, but to use the premium features, an Avast Secure Browser subscription is required.
For more information about each app, refer to the features section of this article.
Download and Installation
What are the system requirements for Avast One?
For detailed information on system requirements for Avast One, refer to the following article: System requirements for Avast applications.
Do I need to uninstall previous Avast apps before I install Avast One?
Yes. If you have any of the following apps installed on your Windows device, you need to uninstall them before installing Avast One. For uninstallation instructions, refer to the relevant articles below:
- Avast Avast Free Antivirus ▸ Uninstalling Avast Free Antivirus
- Avast Premium Security ▸ Uninstalling Avast Premium Security
- Avast SecureLine VPN ▸ Uninstalling Avast SecureLine VPN
- Avast Cleanup Premium ▸ Uninstalling Avast Cleanup Premium
- Avast BreachGuard ▸ Uninstalling Avast BreachGuard
Yes. If you have Avast Security or Avast Premium Security installed on your Mac, you need to uninstall these apps before installing Avast One. If you try to install Avast One when you already have Avast Security or Avast Premium Security installed on your Mac, the Avast One installation is blocked due to a conflict with your existing Avast app.
After uninstalling the standalone app, you can activate Avast Premium Security through Avast One.
For uninstallation instructions, refer to the relevant article below:
If you have separate, paid subscriptions for other standalone Avast apps, (such as Avast Cleanup Premium and Avast SecureLine VPN) you can continue using them without interruption. However, we recommend activating these apps through Avast One for a more integrated experience.
How do I install Avast One?
For instructions to install Avast One, refer to the following article: Installing Avast One.
If you have an old Avast One subscription that you wish to continue using or install on a new device, refer to the Can I continue using the old Avast One? question above.
How can I install and activate individual apps through Avast One?
To install and activate individual apps, hover your mouse over the side menu, and click Account ▸ Sign in. Follow the on-screen instructions to sign in to your Avast Account. Once signed in, any active subscriptions linked to your Avast Account will automatically install and activate the corresponding apps.
To install and activate individual apps, then go to ☰ Menu ▸ Sign in. Follow the on-screen instructions to sign in to your Avast Account. Once signed in, any active subscriptions linked to your Avast Account will automatically install and activate the corresponding apps.
Alternatively, you can select individual apps from the side menu. If you do not have a subscription for the selected app, you are given the option to purchase one directly through Avast One.
For detailed instructions on installing each app, refer to the features section of the article.
Can I use my subscriptions on multiple devices?
Yes. If you have a Multi-Device subscription, you can install Avast One on multiple devices and activate your subscription across those devices.
Features
What is Avast Antivirus?
Avast Antivirus is a default component of Avast One. It is a security application that helps protect your device from viruses, malware, phishing, and other threats. The premium version of Avast Antivirus is Avast Premium Security. For an overview of Avast Antivirus free and paid features, refer to the following article: Avast One Antivirus Free and Paid features - FAQs.
For instructions on activating Avast Premium Security, refer to the following article: Installing and Activating Avast One apps.
What is Scam Guardian?
Scam Guardian is a complex feature within Avast Antivirus which helps you verify website legitimacy and reduce the risk of fraudulent interactions. It automatically checks the sites you visit for authenticity indicators to determine if they may be scams.
For instructions on using the Scam Guardian, refer to the following articles:
- Avast One Scam Guardian Pro - FAQs
- Avast One Scam Guardian Pro - Getting Started
- Deepfake Guard - Getting Started
What is Avast SecureLine VPN?
Avast SecureLine VPN allows you to connect to the internet via secure Avast VPN servers using an encrypted tunnel to protect your online activity from eavesdropping. Avast SecureLine VPN can be used any time you want to connect to the internet with extra security and privacy. This is especially recommended when you are connected to a public or unsecured Wi-Fi network.
For instructions on activating activating and using Avast SecureLine VPN, refer to the following articles:
What is Avast BreachGuard?
Avast BreachGuard is a privacy solution that helps you prevent your personal information from being exploited online. Avast BreachGuard notifies you if your data is found on the dark web and enables you to adjust your online account privacy settings to your desired privacy level. Both free and premium versions of Avast BreachGuard are available through Avast One.
For detailed information on installing the free version of Avast BreachGuard to Avast One, refer to the following article: Installing Avast BreachGuard Free in Avast One.
For instructions on activating activating and using the paid version Avast BreachGuard, refer to the following articles:
What is Avast Cleanup?
Avast Cleanup is an optimization tool that includes a range of scans designed to detect unnecessary items and performance issues. These scans help free up disk space and improve your system's speed. Both free and premium versions of Avast Cleanup are available through Avast One.
For detailed information on installing the free version of Avast Cleanup to Avast One, refer to the following article: Installing Avast Cleanup Free in Avast One.
For instructions on activating activating and using the paid version Avast Cleanup, refer to the following articles:
What is Avast Driver Updater?
Avast Driver Updater is a Windows performance tool that scans your hardware for broken and outdated drivers, then updates them to reduce and prevent problems with your Windows device.
For instructions on activating and using Avast Driver Updater, refer to the following articles:
What is Avast AntiTrack?
Avast AntiTrack is a privacy application designed to keep your identity safe from the latest online tracking techniques, and protect your system privacy. Avast AntiTrack injects fake information into the data that makes up your digital fingerprint. This action changes the information that trackers and other third parties can see about you. Avast AntiTrack also clears tracking cookies and other tracking data from your browser.
For instructions on activating and using Avast AntiTrack, refer to the following articles:
What is Avast Secure Identity?
Avast Secure Identity continuously monitors important data sources to help you keep your personal information safe, provides knowledgeable assistance to help you resolve issues.
For instructions on activating and using Avast Secure Identity, refer to the following articles:
What is Avast Secure Browser?
Avast Secure Browser is a web browser with built-in security tools and features, that allows you to manage your online privacy, identity, and personal data to help keep you safe online. To install Avast Secure Browser, Open Avast One, hover your cursor over the side menu and select Secure Browser, then click Install Secure Browser.
For instructions on using Avast Secure Browser, refer to the following article: Avast Secure Browser - Getting Started.
Settings
What is Passive Mode?
Passive Mode disables all active protection, such as Shields and Firewall, so that you can use more than one antivirus program at a time without interfering with the performance of your Windows device or the reliability of antivirus detections. In Passive Mode, Avast One receives all virus definition and program updates, which allow you to manually run scans to check for issues on your Windows device, however, Avast does not actively protect you.
- All third-party antivirus programs are uninstalled.
- The main screen of Avast indicates This computer is protected.
How do I add desktop shortcuts for Avast One apps?
You can create desktop icons for each integrated app (for example, Antivirus, VPN, Cleanup, BreachGuard, etc). To add a shortcut:
- Open Avast One, then go to
…Menu ▸ Settings. - Select Shortcuts on the left panel.
- Click Add shortcut next to an app.
A desktop shortcut is created for the chosen app.
Can I exclude files, folders, or websites from being scanned?
Yes. You can exclude specific files, folders, or websites from being scanned by all Avast shields and scans. To set an exclusion:
- Hover your mouse over the side menu, and select Settings.
- In the General tab, click Open.
- Select Exceptions ▸ Add exception.
- Type a file path, folder path, or URL, then click Add exception. Alternatively, click Browse, then select a file or folder path, and click OK.
Your specified file, folder, or website is now listed on the Exceptions screen. To remove an exception, hover your mouse over the listed exception, then click the trash can icon that appears on the right.
How can I check if Avast One is up to date?
Avast uses a database of known virus definitions to identify malware and other threats on your Windows device, so it is important to ensure virus definitions are regularly updated. By default, Avast automatically updates both the virus definitions and itself. However, Avast cannot perform the update if you are offline.
To manually check for available updates:
- Hover your mouse over the side menu, and select Settings.
- In the General tab, click Open.
- Select Update.
- Click Check for updates to update either virus definitions or Avast One.
How can I control which data I share with Avast?
To change your personal privacy settings:
- Hover your mouse over the side menu, and select Settings.
- In the General tab, click Open.
- Select Personal Privacy.
- Tick or untick the boxes next to the privacy settings according to your preferences.
How can I manage Avast notifications and offers?
To manage Avast One pop-up notifications and offers:
- Hover your mouse over the side menu, and select Settings.
- In the General tab, click Open.
- Select Notifications.
- Tick or untick the boxes next to the Notifications and Offers according to your preferences.
How do I check which version of Avast One is installed?
To check which version of Avast One is installed on your Mac, go to ☰ Menu ▸ Preferences ▸ General. The version number is displayed at the top of the screen.
How do I exclude files or websites from scanning by the Core Shields?
To set an exclusion for a Core Shield:
- Open Avast One and go to
☰Menu ▸ Preferences. - Select the relevant shield (File Shield, Mail Shield, or Web Guard), then go to Exceptions ▸ Add exceptions.
- Add the relevant exception according to the chosen shield:
- File Shield: Add files or folders that you do not want File Shield to scan.
- Mail Shield: Add the domain name of a mailbox that you do not want Mail Shield to scan.
- Web Guard: Add the domain name of a website that you do not want Web Guard to scan.
How do I exclude files or folders from the predefined scans?
To set an exclusion for one of the predefined scans:
- Open Avast One and go to
☰Menu ▸ Preferences. - Select Virus Scans
- Select the relevant scan tab (Smart Scan, Deep Scan, Targeted Scan, or External Storage Scan), then go to Exceptions ▸ Add exceptions.
- Select a file or folder, then click Open.
How do I add scan exclusions for Email Guard?
For detailed instructions on how to set exclusions for Email Guard, refer to the following article:
Troubleshooting
What should I do if I am unable to browse the web or use other software on my Mac?
The Core Shields (File Shield, Mail Shield, or Web Guard) in Avast One detect and block suspicious files, dangerous websites, and unauthorized connections. In some cases, a Core Shield may cause connectivity issues. If you are unable to use online software or browse certain sites, use the troubleshooting steps below to determine if a shield is causing the issue:
- Open Avast Security and select one of the Core Shields (File Shield, Mail Shield, or Web Guard).
- Click the green (ON) slider above the relevant shield so that it changes to red (OFF), then perform your original action (for example, if you were unable to access a certain site, try to access the site again).
- If the connectivity issue persists, click the red (OFF) slider to enable the shield again, then repeat the steps above for each shield.
How do I uninstall Avast One?
For detailed instructions to uninstall Avast One and the associated apps, refer to the following article: Uninstalling Avast One.
Can I uninstall individual apps from Avast One?
Yes. You can uninstall individual apps from Avast One by following the standard uninstall procedure for your operating system. When prompted during the uninstall process, you can:
- Choose to remove one or more apps installed through Avast One.
- Proceed to uninstall all Avast One components at once.
This allows you to manage which tools remain on your device without uninstalling the entire Avast One application.
No. Avast One does not currently support uninstalling individual apps. If you wish to remove any part of Avast One, you will need to uninstall the entire application. However, you can reinstall the free version of Avast One at any time and activate the premium features of the specific apps you want to use.
What should I do if I am unable to activate one of Avast One apps?
If you are unable to activate Avast One, check that you have not exceeded the device limit according to the Avast One subscription you have in your Avast Account, then try to activate the application again. If activation is unsuccessful, follow these troubleshooting steps:
- Uninstall Avast One and restart your device.
- Download and install Avast One.
- Try to activate your Avast One app again.
If you still experience problems after following the steps above, contact Avast Support.
Where can I get details of my purchased subscriptions?
You can always find your current subscriptions and download the latest app version via your Avast Account. To learn more about the subscription management options in your Avast Account, refer to the following article: Managing subscriptions via your Avast Account.
Can I temporarily disable Avast One protection?
Yes, but we do not recommend doing this permanently. If you need to temporarily disable the real-time protection components in Avast One, right click the 
Avast icon in the notification area of your Windows taskbar and select Manage Shields. The following options are available:
- Disable for 10 minutes
- Disable for 1 hour
- Disable for 5 hours
- Disable until restart
- Disable permanently
How do I cancel my Avast One subscriptions?
To learn about canceling Avast subscriptions, refer to the following article: Canceling an Avast subscription - FAQs.
If you are looking for information about the legacy apps, refer to the following articles:
General
What is Avast One?
Avast One for Android is a security app that helps protect your mobile device from unwanted phishing, malware, spyware, and malicious viruses such as trojans. It also helps secure your email accounts and accounts associated with your email addresses, lock your sensitive apps, and protect access to your photos stored on your device.
What is happening to old Avast One and Avast Mobile Security on Android, and how does this affect my subscription?
The new Avast One app for Android is replacing both the previous Avast One app and Avast Mobile Security. As part of this change, the older Avast One and Avast Mobile Security apps are being removed from the Google Play Store. All new installations on Android install the new Avast One app.
How this affects you depends on which app you currently use:
- Avast Mobile Security users: If you have Avast Mobile Security installed, your app is updated automatically to the new Avast One through Google Play. Your protection continues in the new app after the update.
- Existing Avast One users (Old Avast One): If you previously used the old Avast One app and have an active Silver, Gold, or Platinum subscription, you are prompted to install the new Avast One app. After signing in with the Avast Account that contains your subscription, the corresponding features are automatically enabled in the new app.
How does Avast One help protect my device?
Avast One helps protect your Android device from known malware and threats, and monitors data going in and out according to your preferences. We do our best to protect your device against all possible threats, but no solution is 100% effective.
Like all applications on the Android market, it is subject to limitations imposed by the operating system version running on the device. It cannot protect against exploits targeting specific vulnerabilities in the OS kernel, the network stack and other fundamental parts of the system. However, we take our role in the security industry seriously, and continuously work with Android vendors to develop future solutions to minimize the risk of attacks.
Download and Installation
What are the system requirements for Avast One?
For detailed information on system requirements for Avast One, refer to the following article: System requirements for Avast applications.
Avast One supports both Android phones and tablets. The app is compatible with most ARM Android devices. However, each vendor or manufacturer makes slight changes in their devices, so some features may behave unexpectedly or, in rare cases, not work. Note that Avast cannot cover all vendor customizations to the OS. However, we gladly accept feedback if you experience compatibility issues on your Android device.
If you are using a custom ROM (Read-Only-Memory), the app may not work as expected. If you have any feedback regarding this issue, report it to Avast Support.
- Symbian, Microsoft Windows Phone/Mobile, Bada, WebOS, or any mobile operating system other than Android. The iOS version of Avast One can be downloaded from the App Store.
How do I install and activate Avast One?
For detailed installation and activation instructions, refer to the following articles:
Subscription and Activation
Which paid Avast One subscriptions are available?
There are three tiers of paid Avast One subscriptions: Basic, Premium, and Ultimate.
- Basic: Includes Automatic Scan, Avast Assistant, Hack Alerts, Unlimited Photo Vault, App Lock, and direct customer support.
This tier is offered only after the installation, during initial on-boarding.
- Premium: Includes everything in the Basic tier, plus Email Guard, SMS Guard, Call Guard, and Link Guard.
- Ultimate: Includes everything in the Basic and Premium tiers, plus unlimited VPN.
In addition, the following subscriptions can be used to activate corresponding features in Avast One: Avast Premium Security Multi-device (equivalent to Premium), Avast Ultimate Multi-device (equivalent to Ultimate), Avast SecureLine VPN (provides access to unlimited VPN), and Avast Cleanup Multi-device (installs Avast Cleanup for Android).
How do I upgrade to one of the paid versions of Avast One?
To upgrade Avast One to one of the paid versions, tap Upgrade in the top-right corner, select your preferred subscription tier (Avast One Premium or Avast One Ultimate), then follow the on-screen instructions to subscribe. When the transaction completes, the paid version of Avast One activates automatically on your Android device. Your purchased subscription is valid on devices that are connected to your Google Account and have Avast One installed.
Is my Avast One Premium subscription also valid for other paid Avast apps?
No. If you subscribe to Avast One, your subscription is valid only for this particular app.
What happens if I upgrade from my current subscription to a different subscription?
When you upgrade from one paid version of Avast One to another (for example, from Avast One Premium to Avast One Ultimate), Google Play Store automatically calculates how much of your original subscription was unused. To compensate you for the value of this unused subscription, you receive access to the upgraded subscription for a period of time that is equivalent to the value of that unused subscription at no extra cost. This means you are not immediately charged when you activate your upgraded subscription, but when that period ends (unless canceled first). The length of that access period depends on how much of your original subscription was unused. The date of your first payment is displayed during the subscription upgrade.
How can I use my Avast One subscription on another device?
To start using your Avast One subscription on another device, refer to the following article: Transferring or restoring Avast mobile subscriptions.
How can I cancel a paid Avast One Premium subscription?
Uninstalling the Avast One Premium app from your Android device does not cancel your paid subscription, and you will continue to be charged for the subscription until you cancel it. To cancel a subscription, ensure that you are signed into the Google Play Store with the Google Account that you used to purchase the subscription, then follow these steps:
- On the Home screen of your device, tap the Google Play Store icon to open the store.
- Tap the user icon in the top-right corner, then select Payments & subscriptions ▸ Subscriptions.
- Tap the subscription you want to cancel and select Cancel Subscription.
Google Play Store confirms the subscription is canceled. Your subscription is canceled and will stop at the end of the current billing cycle.
What can I do if Avast One does not detect my paid subscription?
In rare cases, Avast One does not detect your valid subscription and displays the No subscriptions found message when you try to restore your subscription. For instructions on how to resolve this issue, refer to the following article: Troubleshooting activation issues in Avast mobile apps.
Features
What is Scan now?
The Scan now button on the main app screen scans apps installed on your device and informs you about security risks caused by changes in default settings.
Avast One automatically scans newly installed apps the first time they are run. Avast One offers to uninstall the app or delete the file if malware is detected. If an app or file is incorrectly identified as malware, you can report the false-positive detection directly to Avast Threat Labs.
To schedule automatic scans, refer to the following article: New Avast One - Getting Started.
What is Scam Guardian?
Scam Guardian within Avast One offers several features to help verify website legitimacy and reduce the risk of fraudulent interactions. It automatically checks sites for authenticity indicators, while also allowing you to manually review suspicious offers or messages to determine if they may be scams.
The free version, Scam Guardian, which is included in the Avast One includes Web Guard and Avast Assistant. The paid version, Scam Guardian Pro, which is included in the Avast One Premium and Ultimate adds Email Guard, SMS Guard, Call Guard, and Link Guard.
For more information about using Scam Guardian and the features within, refer to the following articles:
What is Web Guard?
Web Guard is a free feature within Scam Guardian, designed to automatically block malicious URLs that could harm your device or steal info like your personal data or passwords. Web Guard also warns you when you visit a potentially sensitive website, and advises you to turn on your VPN for additional protection.
For detailed information about using the Web Guard, refer to the following article: Avast One Scam Guardian Pro - Getting Started.
What is Email Guard?
Email Guard is a premium feature that scans your incoming emails. When you check them using a web browser, every new email is labeled as either Safe, Suspicious, or Scam. Email Guard allows you to monitor up to 5 emails at once.
To learn how to use Email Guard, refer to the following articles:
What is Hack Alerts?
Hack Alerts monitors the accounts connected to your email address and notifies you if there has been a hack or leak.
To check if your account passwords have been leaked, refer to the following article: New Avast One - Getting Started.
What is Junk Cleaner?
When you tap the Clean junk tile on the main app screen, Avast One analyzes your device and displays the storage space that is being used by junk files.
For more information about using Junk Cleaner, refer to the following article: New Avast One - Getting Started.
What is Scan Wi-Fi?
Wi-Fi Speed test measures and rates your network's current download and upload speeds. It also scans your network for problems with your router, encryption, Wi-Fi, and connection. When this action is complete, the app advises whether the network you are connected to is safe. Any detected issues are described, along with instructions on how to resolve them.
What is App Lock?
App Lock is a premium feature available in Avast One Premium that helps protect most of your sensitive apps with a PIN or pattern. If you can unlock your device with a fingerprint, you can also use this option for App Lock.
For information about enabling this feature refer to the following article: New Avast One - Getting Started.
What is Photo Vault?
Photo Vault allows you to protect access to your photos stored on your device with a PIN code. Photos that are moved to Photo Vault are encrypted and hidden. In the free version of Avast One, you can protect up to 10 photos. To secure an unlimited number of photos, upgrade to a paid version of Avast One.
To learn how to use Photo Vault, refer to the following article: New Avast One - Getting Started.
What is App Insights?
App Insights provides you with usage information about the apps on your device, and allows you to view which permissions are required by your installed apps.
VPN Protection
What is VPN Protection?
The VPN Protection feature allows you to connect to the internet via Avast VPN servers, using an encrypted tunnel to help protect your online activity from eavesdropping. VPN in Avast One Premium offers:
- Protection: When many people are connected to the same public network, attackers can capture sensitive data, such as logins and passwords. The encrypted VPN connection provides adequate protection against these types of attacks.
- Anonymization: With broadband connections, many people have fixed IP addresses, which can be tracked when browsing sensitive sites. With a VPN connection, the browsing session is effectively anonymized, as the IP address the remote server sees is the address of the VPN server, not the user.
- Access content around the world: Using a VPN allows you to access servers in different parts of the world.
To activate VPN Secure Connection, refer to the following article: New Avast One - Getting Started.
What is the difference between the VPN feature in Avast One Premium and the Avast SecureLine VPN app?
The VPN Protection feature in Avast One Premium for Android and the Avast SecureLine VPN app allow you to connect to the internet via Avast VPN servers, helping protect the personal data you send and receive online. When you connect to our VPN servers using the VPN Protection feature in Avast One Premium for Android, you can choose from the same server locations available in Avast SecureLine VPN.
The Avast SecureLine VPN app contains certain advanced settings options unavailable in Avast One Premium for Android, including Auto Connect and Split Tunneling. For more information, refer to the following article: Avast SecureLine VPN - FAQs.
How can I add the VPN feature to Avast One Premium?
The VPN feature in Avast One Premium is available for devices with an Avast Mobile Ultimate subscription.
Can I use my Avast SecureLine VPN subscription to activate the VPN feature in Avast One Premium?
Yes. The activation code from an Avast SecureLine VPN subscription can activate the VPN feature in Avast One.
Settings
How can I disable or customize the permanent notification?
The permanent notification ensures your device's protection by preventing Android from stopping Avast One processes. On devices running Android 9.0 or higher, disabling the permanent notification is not an option. However, the notification can be minimized or configured for minimal interruption via your device settings. For more information, refer to the following article: Explaining Android notifications about Avast One for Android running in the background.
How can I customize my scan settings?
Tap 
Account ▸ Settings ▸ Security to access the following options:
- Automatic scan: Allows you to set a schedule for scanning. Select a day of the week and time for the app to scan your device automatically.
- Scan System Apps: Choose whether to scan system apps for malware, privacy risks, and unusual behavior.
- Scan SD Card: Choose whether to scan SD Cards.
- Ransomware Recovery: Attempt to remove ransomware if it has taken control of your device.
How do I verify which version of Avast One is installed on my device?
- Open Avast One and tap
Account ▸ About.
- Verify your current app version under Avast One.
Where can I find My statistics?
My statistics is available via Account ▸ My statistics.
My statistics lets you see all activity Avast One performs for Android. This mainly includes updates and scans.
How can I control which data I share with Avast and third parties?
To manage your data sharing preferences, tap Account ▸ Settings ▸ General. Tap the slider next to one of the following options so that it changes to green (ON) to opt in (automatically enabled), or gray (OFF) to opt out:
- Avast Community IQ
- Share app-usage data (In the free version of Avast One, this option is enabled by default and does not appear)
- Personalized discounts
How can I check if my virus database is up to date?
The virus database is updated automatically. Tap Account ▸ Settings ▸ Security, and scroll down to Virus database to check the date the current virus database was installed. Tap Check for updates to manually install the latest update.
To prevent Avast One from updating when you are using mobile data to connect to the internet, tap the slider next to Wi-Fi updates only so that it changes to green (ON). We do not recommend keeping this setting enabled.
Troubleshooting
How can I uninstall Avast One?
If you no longer want to use Avast One, you need to cancel your subscription before uninstalling the app from your device.
For detailed uninstallation instructions, refer to the following article: Uninstalling Avast One.
How can I disable third-party ads in Avast One for Android?
To support the ongoing development of Avast One, the free version of the app includes third-party ads that do not interfere with app usage. Paid versions of Avast One are ad-free and include a range of additional premium features and benefits. Subscribe to a paid version of Avast One by tapping Upgrade in the top-right corner of the main app screen.
What should I do if the Accessibility permission is disabled repeatedly?
To improve performance, some Android devices force apps to stop when your device screen turns off. This often causes apps with the Accessibility permission to lose this permission.
To re-enable the Accessibility permission, open your device settings, search for Accessibility, then grant this permission to Avast One.
We recommend changing your system settings to prevent Avast One from losing the permission. For detailed instructions, refer to the following article: Preventing your Android device from stopping Avast apps.
How can I reset the PIN for App Lock?
For information about resetting the App Lock PIN, refer to the following article: New Avast One - Getting Started.
What should I do if Avast One for Android crashes or stops running?
Try one of the following options:
- Fully uninstall, then reinstall Avast One.
- Report the issue to Avast Support so that our support representatives can perform a deeper analysis.
- Join the Avast Beta program to test the latest versions of Avast Android apps before public release. This means that you receive app updates and bug fixes earlier.
- If you are running Android 7.9 or lower, ensure that Permanent notification is enabled. If it is disabled, Android may disable the Avast One process and stop the app. On Android 8 and higher, it is not possible to disable the Permanent notification.
What can I do when Avast One for Android cannot remove malware?
In rare cases, Avast One detects malware but cannot uninstall it. This is usually caused by the level of permissions granted to the suspicious app or the app being installed as a system app. For more information, refer to the following article: Resolving a malware removal issue in Avast One.
How can I report a false positive detection to Avast Threat Labs?
In rare cases, Avast One may detect and mark a clean file as malware. You can report false detections to Avast Threat Labs directly from the scan results screen:
- Tap
⋮More options (the three dots) next to the detected file that you want to report. - Select the Report as false positive option.
- Type a description of the issue and enter your email address (if you want to be notified when the file analysis is finished).
- Tap Send.
How can I disable sound alerts for background notifications from Avast One?
On some Honor or Huawei devices, a sound plays each time you receive a notification from Avast One. To prevent this, follow the steps below on your Honor or Huawei device:
- Open your device Settings and go to Apps & notifications.
- Select Notifications management.
- Tap Avast One for Android, then select Background services.
- Tap the blue (ON) slider next to Ringtone, so it changes to gray (OFF).
A sound no longer plays each time you receive a notification from Avast One.
Why does Avast One need so many permissions?
Avast One for Android requires many permissions that may initially seem unnecessary. This is because permission classifications in Android are assigned a name based on the most common use case, but do not describe all the kinds of processes that require the permission. For example, the full internet access permission is required to receive updates to malware definitions, and Scan and Web Guard need permission to read phone data so the data can be scanned for threats.
We take your privacy very seriously. The permissions requested are the minimum set that is needed to implement the functionality of Avast One for Android. For more information, refer to the following article: Permissions required by Avast One.
How can I report an issue to Avast Support?
We offer many self-help articles on the Avast Support pages. However, some issues may require deeper investigation by Avast Support.
If you have a paid subscription to Avast One Premium, you can contact Avast Support. Our support agents will help you resolve your issues.
- Avast One
- Windows, macOS, and Android
Updated on: 25/03/2026
© 2025 Gen Digital Inc.