How can I cancel my Avast Premium Tech Support subscription?

If you have our Total Care Avast Premium Tech Support subscription, you can cancel the subscription via the Avast Account that is linked to the email address you provided during purchase.

To cancel a subscription via your Avast Account:

1. Sign in to your Avast Account using the following link:
   • https://id.avast.com/sign-in
2. Click Manage subscriptions on the My subscriptions tile.
3. For the subscription that you want to cancel, click Manage subscription.
4. Click Unsubscribe and follow the on-screen instructions to complete the cancellation.

Your cancellation request is now submitted. A confirmation email will be sent to the email address you provided at purchase. If you are unable to cancel the subscription using your Avast Account, contact Avast Support.

What happens after I cancel my subscription?

Avast Premium Tech Support is sold as a continuous subscription. This means that your subscription renews at the end of each subscription period unless you manually cancel it before the next billing date.

When you cancel the subscription, the subscription status displayed in your Avast Account changes to Expiring, and the expiration date is shown. You can continue to use Avast Premium Tech Support until the expiration date. After this date, you will lose access to Avast Premium Tech Support.

Can I cancel my Avast Premium Tech Support subscription, but keep my Avast product subscription?

Yes. It is possible to cancel only your Avast Premium Tech Support subscription and keep any other Avast product subscriptions.

Can I keep my Avast Premium Tech Support subscription if I cancel an Avast product subscription?

Yes. If you decide to cancel an Avast product subscription, you can still use your Avast Premium Tech Support subscription for third-party product or device support.

How can I get a refund?

If you have not yet used your purchased Avast Premium Tech Support subscription, or if we could not successfully solve your problem within the first 30 days after purchase, you are eligible for a refund.

To learn how to request a refund, refer to the following article:

• Requesting a refund for an Avast subscription

For detailed information depending on your country, refer to the full Avast refund policy on the following webpage:

• Cancellation and refund policy