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Avast subscriptions billed by a mobile provider - FAQs

This article contains information about Avast subscriptions that are billed as part of your monthly payment or subscription to a mobile provider.

The following providers offer this method of payment for Avast subscriptions:

  • Claro Brazil (Brazil)
  • Orange (Spain)
  • Telcel (Mexico)
  • Vodafone (Spain)

General

Which Avast products are available via Claro Brazil?

The following Avast subscriptions are currently available via Claro Brazil:

Avast Premium Security subscriptions:

  • Avast Premium Security (Single-Device): You can install and activate Avast Premium Security on 1 device on the platform that you specified during purchase (Windows, Mac, Android, or iOS).
  • Avast Premium Security (Multi-Device): You can install and activate Avast Premium Security on the number of devices that you specified during purchase (3 devices or 10 devices). Your subscription is valid for Windows, Mac, Android, and iOS.

Avast Cleanup Premium subscriptions:

  • Avast Cleanup Premium (Single-Device): You can install and activate Avast Cleanup Premium on 1 device on the platform that you specified during purchase (Windows, Mac, or Android).
  • Avast Cleanup Premium (Multi-Device): You can install and activate Avast Cleanup Premium on the number of devices that you specified during purchase (3 devices or 10 devices). Your subscription is valid for Windows, Mac, and Android.

How can I install and activate my Avast products?

You cannot install and activate your Avast products unless you have first registered with Avast and received your activation code.

To learn how to install your Avast products, refer to the relevant articles below according to your product and platform:

After installation, you need to activate the paid product features by entering your activation code. To learn how to enter your activation code, refer to the relevant articles below according to your product and platform:

How can I get started using my Avast products?

To learn more about the tools and features that are included in your Avast products, refer to the following articles:

Avast Premium Security:

Avast Cleanup Premium:

Can I use my Avast subscription on multiple devices?

If you purchased an Avast Premium Security (Multi-Device) or an Avast Cleanup Premium (Multi-Device) subscription, you can use your subscription on multiple devices simultaneously. The exact number of devices is specified during purchase (3 devices or 10 devices).

If you purchased an Avast Premium Security (Single-Device) or an Avast Cleanup Premium (Single-Device) subscription, you can only install and activate your Avast product on one device at a time.

Billing and Subscription

How can I register with Avast?

After accepting the price and the terms and conditions provided, you are redirected to the registration page. Once you have completed and submitted the registration form, you receive both an email and an SMS containing your activation code.

When you have your activation code, you are ready to install and activate your Avast products.

You do not receive your activation code until you have completed the registration form. You can find a link to the registration form in the welcome SMS that you receive after you subscribe to Avast.

Where is my activation code?

You receive your activation code via email and SMS after you register with Avast.

If you have not yet received an activation code, ensure that you have completed the registration form. You can find a link to the registration form in the welcome SMS that you receive after you subscribe to Avast.

If you still do not receive an activation code after completing the registration form, contact Avast Support using the exact steps in this article.

What if activation using my activation code is unsuccessful?

Ensure you have entered your activation code correctly (including hyphens).

For detailed instructions on how to enter the activation code into your Avast product, refer to the relevant article below according to your product and platform:

If activation is still unsuccessful, contact Avast Support for further assistance using the exact instructions below:

  1. Click the link below to open the Avast technical support form:
  2. Select your device and product, then click Next.
  3. Under Contact us, select your preferred contact option (Chat or Email).
  4. Complete the required details to help us identify your purchase, and provide a brief description of your issue.
    In the Order ID box, enter your email address.
  5. Click Start chat or Submit request.

If you select Chat as your contact option, the chat starts immediately. If you select Email, a member of our team will review your request and contact you via the email address that you provided.

How will I be charged for my Avast subscription?

The cost of your Avast subscription is included in the payment that is taken each month by Claro Brazil. Your Avast subscription renews at the end of each subscription period unless you cancel it before the next billing date.

What if I no longer want to use my Avast subscription?

If you no longer want to use an Avast subscription, you need to cancel the subscription before the next billing date to ensure you are not charged. This does not affect your access to other paid services provided by Claro Brazil.

You can cancel an Avast subscription that is billed by Claro Brazil using one of the following methods:

  • On a mobile device with a Claro Brazil subscription, call 1052, which is the support number for Claro Brazil.
  • Send an SMS message containing the keyword SAIR to the relevant number below:
    • Avast Premium Security: 3274
    • Avast Cleanup Premium: 3297
  • Contact Avast Support to request the cancellation using the exact steps in this article.
After you cancel an Avast subscription that is billed by Claro Brazil, you can continue to use your Avast products until the end of the current subscription period. After this date, you will lose access to the paid products and features.

What if I change my mind after cancelling a subscription?

After you cancel an Avast subscription that is billed by Claro Brazil, you can continue to use your Avast products until the end of the current subscription period. After this date, you will lose access to the paid products and features.

If you want access to the paid products and features after this date, you can reactivate the subscription. Follow the relevant step below according to your subscription type:

  • Avast Premium Security (1 device): send AVASTPS1 to 3274.
  • Avast Premium Security (3 devices): send AVASTPS3 to 3274.
  • Avast Premium Security (10 devices): send AVASTPS10 to 3274.
  • Avast Cleanup Premium (1 device): send AVASTC1 to 3297.
  • Avast Cleanup Premium (3 devices): send AVASTC3 to 3297.
  • Avast Cleanup Premium (10 devices): send AVASTC10 to 3297.

For additional help with reactivating your subscription, send the keyword AJUDA to the relevant number below:

  • Avast Premium Security: 3274
  • Avast Cleanup Premium: 3297

Support

What if I experience technical issues with an Avast product?

If you experience technical issues using an Avast product, you can contact Avast Support for further assistance. Follow the exact steps below:

  1. Click the link below to open the Avast technical support form:
  2. Select your device and product, then click Next.
  3. Under Contact us, select your preferred contact option (Chat or Email).
  4. Complete the required details to help us identify your purchase, and provide a brief description of your issue.
    In the Order ID box, enter your email address.
  5. Click Start chat or Submit request.

If you select Chat as your contact option, the chat starts immediately. If you select Email, a member of our team will review your request and contact you via the email address that you provided.

What if I have a billing issue or query?

To resolve a billing issue or query, you need to contact Claro Brazil directly. Call 1052 from a mobile device with a Claro Brazil subscription.



 

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General

Which Avast products are available via Orange?

The following Avast subscriptions are currently available via Orange:

Avast Premium Security (Multi-Device)

This subscription is valid on 10 devices simultaneously and includes the following products:

  • Avast Premium Security for Windows
  • Avast Premium Security for Mac
  • Avast Mobile Security Premium for Android
  • Avast Mobile Security Premium for iOS

How can I install and activate my Avast products?

To learn how to install your Avast products, refer to the relevant articles below:

After installation, you need to activate the paid product features by entering your activation code. To learn how to enter your activation code, refer to the relevant articles below:

How can I get started using my Avast products?

To learn more about the tools and features that are included in your Avast products, refer to the following articles:

Avast Premium Security:

Can I use my Avast subscription on multiple devices?

Yes. You can use your Avast subscription on up to 10 devices simultaneously. You can use your subscription on the following platforms:

  • Avast Premium Security: Windows, Mac, Android, and iOS.

Billing and Subscription

How can I register with Avast?

To register for an Avast subscription that will be billed each month via Orange, visit the relevant link below:

After accepting the price and the terms and conditions provided on the webpage linked above, you are redirected to our registration page. Once you have completed and submitted the registration form, you receive an SMS from the sender AVAST INFO, which contains your activation code.

When you have your activation code, you are ready to install and activate your Avast products.

Where is my activation code?

You receive your activation code in an SMS from the sender AVAST INFO after you register with Avast. If you have not yet registered with Avast, you can do so via the relevant link below:

What if activation using my activation code is unsuccessful?

Ensure you have entered your activation code correctly (including hyphens).

For detailed instructions on how to enter the activation code into your Avast product, refer to the relevant article below according to your product and platform:

If activation is still unsuccessful, contact Avast Support for further assistance using the exact instructions below:

  1. Click the link below to open the Avast technical support form:
  2. Select your device and product, then click Next.
  3. Under Contact us, select your preferred contact option (Chat or Email).
  4. Complete the required details to help us identify your purchase, and provide a brief description of your issue.
    In the Order ID box, enter your activation code.
  5. Click Start chat or Submit request.

If you select Chat as your contact option, the chat starts immediately. If you select Email, a member of our team will review your request and contact you via the email address that you provided.

How will I be charged for my Avast subscription?

The cost of your Avast subscription is included in the payment that is taken each month by Orange. Your Avast subscription renews at the end of each subscription period unless you cancel it before the next billing date.

What if I no longer want to use my Avast subscription?

If you no longer want to use an Avast subscription, you need to cancel the subscription before the next billing date to ensure you are not charged. This does not affect your access to other paid services provided by Orange.

You can cancel an Avast subscription that is billed by Orange using one of the following methods:

  • On a mobile device with 4G connection or higher, click the relevant link below according to product, then follow the on-screen instructions.
  • Contact us using one of our dedicated support channels for Orange customers:
    • Email: soporte.avast@atencionalusuario.es
    • Phone: (+34) 919100899
After you cancel an Avast subscription that is billed by Orange, you can continue to use your Avast products until the end of the current subscription period. After this date, you will lose access to the paid products and features.

Support

What if I experience technical issues with an Avast product?

If you experience technical issues using an Avast product, you can contact Avast Support for further assistance. Follow the exact steps below:

  1. Click the link below to open the Avast technical support form:
  2. Select your device and product, then click Next.
  3. Under Contact us, select your preferred contact option (Chat or Email).
  4. Complete the required details to help us identify your purchase, and provide a brief description of your issue.
    In the Order ID box, enter your activation code.
  5. Click Start chat or Submit request.

If you select Chat as your contact option, the chat starts immediately. If you select Email, a member of our team will review your request and contact you via the email address that you provided.

What if I have a billing issue or query?

To resolve billing issues or queries for Avast products billed by Orange, you need to contact us using one of our dedicated support channels for Orange customers:

  • Email: soporte.avast@atencionalusuario.es
  • Phone: (+34) 919100899


 

Terms and Conditions - Avast Premium Security | End User License Agreement | General Privacy Policy | Cookies Policy

General

Which Avast products are available via Telcel?

The following Avast subscriptions are currently available via Telcel:

Avast Premium Security subscriptions:

  • Avast Premium Security (Single-Device): You can install and activate Avast Premium Security on 1 device on the platform that you specified during purchase (Windows, Mac, Android, or iOS).
  • Avast Premium Security (Multi-Device): You can install and activate Avast Premium Security on the number of devices that you specified during purchase (2 devices or 10 devices). Your subscription is valid for Windows, Mac, Android, and iOS.

Avast Cleanup Premium subscriptions:

  • Avast Cleanup Premium (Single-Device): You can install and activate Avast Cleanup Premium on 1 device on the platform that you specified during purchase (Windows, Mac, or Android).
  • Avast Cleanup Premium (Multi-Device): You can install and activate Avast Cleanup Premium on the number of devices that you specified during purchase (2 devices or 10 devices). Your subscription is valid for Windows, Mac, and Android.

How can I install and activate my Avast products?

You cannot install and activate your Avast products unless you have first registered with Avast and received your activation code.

To learn how to install your Avast products, refer to the relevant articles below according to your product and platform:

After installation, you need to activate the paid product features by entering your activation code. To learn how to enter your activation code, refer to the relevant articles below according to your product and platform:

How can I get started using my Avast products?

To learn more about the tools and features that are included in your Avast products, refer to the following articles:

Avast Premium Security:

Avast Cleanup Premium:

Can I use my Avast subscription on multiple devices?

If you purchased an Avast Premium Security (Multi-Device) or an Avast Cleanup Premium (Multi-Device) subscription, you can use your subscription on multiple devices simultaneously. The exact number of devices is specified during purchase (3 devices or 10 devices).

If you purchased an Avast Premium Security (Single-Device) or an Avast Cleanup Premium (Single-Device) subscription, you can only install and activate your Avast product on one device at a time.

Billing and Subscription

How can I register with Avast?

After accepting the price and the terms and conditions provided, you are redirected to the registration page. Once you have completed and submitted the registration form, you receive both an email and an SMS containing your activation code.

When you have your activation code, you are ready to install and activate your Avast products.

You do not receive your activation code until you have completed the registration form. You can find a link to the registration form in the welcome SMS that you receive after you subscribe to Avast.

Where is my activation code?

You receive your activation code via email and SMS after you register with Avast.

If you have not yet received an activation code, ensure that you have completed the registration form. You can find a link to the registration form in the welcome SMS that you receive after you subscribe to Avast.

If you still do not receive an activation code after completing the registration form, contact Avast Support using the exact steps in this article.

What if activation using my activation code is unsuccessful?

Ensure you have entered your activation code correctly (including hyphens).

For detailed instructions on how to enter the activation code into your Avast product, refer to the relevant article below according to your product and platform:

If activation is still unsuccessful, contact Avast Support for further assistance using the exact instructions below:

  1. Click the link below to open the Avast technical support form:
  2. Select your device and product, then click Next.
  3. Under Contact us, select your preferred contact option (Chat or Email).
  4. Complete the required details to help us identify your purchase, and provide a brief description of your issue.
    In the Order ID box, enter your email address.
  5. Click Start chat or Submit request.

If you select Chat as your contact option, the chat starts immediately. If you select Email, a member of our team will review your request and contact you via the email address that you provided.

How will I be charged for my Avast subscription?

The cost of your Avast subscription is included in the payment that is taken each month by Telcel. Your Avast subscription renews at the end of each subscription period unless you cancel it before the next billing date.

What if I no longer want to use my Avast subscription?

If you no longer want to use an Avast subscription, you need to cancel the subscription before the next billing date to ensure you are not charged. This does not affect your access to other paid services provided by Telcel.

You can cancel an Avast subscription that is billed by Telcel using one of the following methods:

  • On your mobile device with a Telcel subscription, call the relevant number below to contact Telcel support:
    • Prepaid users (you pay for the service upfront): *264
    • Postpaid users (you receive a bill for the service based on your usage): *111
  • Send an SMS containing the relevant keyword below to 28278:
    • Avast Premium Security (1 device): BAJA1
    • Avast Premium Security (2 devices): BAJA2
    • Avast Premium Security (10 devices): BAJA10
    • Avast Cleanup Premium (1 device): BAJACELAN1
    • Avast Cleanup Premium (2 devices): BAJACELAN2
    • Avast Cleanup Premium (10 devices): BAJACELAN10
    • Avast Cleanup Premium (PROMO): BAJACELANPROMO
  • Contact Avast Support to request the cancellation using the exact steps in this article.
After you cancel an Avast subscription that is billed by Telcel, you can continue to use your Avast products until the end of the current subscription period. After this date, you will lose access to the paid products and features.

What if I change my mind after cancelling a subscription?

After you cancel an Avast subscription that is billed by Telcel, you can continue to use your Avast products until the end of the current subscription period. After this date, you will lose access to the paid products and features.

If you want access to the paid products and features after this date, you can reactivate the subscription. Follow the relevant step below according to your subscription type:

  • Avast Premium Security (1 device): send AVAST1 to 28278.
  • Avast Premium Security (2 devices): send AVAST2 to 28278.
  • Avast Premium Security (10 devices): send AVAST10 to 28278.
  • Avast Cleanup Premium (1 device): send CLEAN1 to 28278.
  • Avast Cleanup Premium (2 devices): send CLEAN2 to 28278.
  • Avast Cleanup Premium (10 devices): send CLEAN10 to 28278.
  • Avast Cleanup Premium (PROMO): send CLEANPROMO to 28278.

Support

What if I experience technical issues with an Avast product?

If you experience technical issues using an Avast product, you can contact Avast Support for further assistance. Follow the exact steps below:

  1. Click the link below to open the Avast technical support form:
  2. Select your device and product, then click Next.
  3. Under Contact us, select your preferred contact option (Chat or Email).
  4. Complete the required details to help us identify your purchase, and provide a brief description of your issue.
    In the Order ID box, enter your email address.
  5. Click Start chat or Submit request.

If you select Chat as your contact option, the chat starts immediately. If you select Email, a member of our team will review your request and contact you via the email address that you provided.

What if I have a billing issue or query?

To resolve a billing issue or query, you need to contact Telcel directly. On your mobile device with a Telcel subscription, call the relevant number below to contact Telcel support:

  • Prepaid users (you pay for the service upfront): *264
  • Postpaid users (you receive a bill for the service based on your usage): *111


 

Terms and Conditions | General Privacy Policy | Cookies Policy

General

Which Avast products are available via Vodafone?

The following Avast subscriptions are currently available via Vodafone:

Avast Premium Security (Multi-Device)

This subscription is valid on 10 devices simultaneously and includes the following products:

  • Avast Premium Security for Windows
  • Avast Premium Security for Mac
  • Avast Mobile Security Premium for Android
  • Avast Mobile Security Premium for iOS

Avast Cleanup Premium (Multi-Device)

This subscription is valid on 10 devices simultaneously and includes the following products:

  • Avast Cleanup Premium for Windows
  • Avast Cleanup Premium for Mac
  • Avast Cleanup Premium for Android

How can I install and activate my Avast products?

To learn how to install your Avast products, refer to the relevant articles below:

After installation, you need to activate the paid product features by entering your activation code. To learn how to enter your activation code, refer to the relevant articles below:

How can I get started using my Avast products?

To learn more about the tools and features that are included in your Avast products, refer to the following articles:

Avast Premium Security:

Avast Cleanup Premium:

Can I use my Avast subscription on multiple devices?

Yes. You can use your Avast subscription on up to 10 devices simultaneously. You can use your subscription on the following platforms:

  • Avast Premium Security: Windows, Mac, Android, and iOS.
  • Avast Cleanup Premium: Windows, Mac, and Android.

Billing and Subscription

How can I register with Avast?

To register for an Avast subscription that will be billed each month via Vodafone, visit the relevant link below:

After accepting the price and the terms and conditions provided on the webpage linked above, you are redirected to our registration page. Once you have completed and submitted the registration form, you receive an SMS from the sender AVAST INFO, which contains your activation code.

When you have your activation code, you are ready to install and activate your Avast products.

Where is my activation code?

You receive your activation code in an SMS from the sender AVAST INFO after you register with Avast. If you have not yet registered with Avast, you can do so via the relevant link below:

What if activation using my activation code is unsuccessful?

Ensure you have entered your activation code correctly (including hyphens).

For detailed instructions on how to enter the activation code into your Avast product, refer to the relevant article below according to your product and platform:

If activation is still unsuccessful, contact Avast Support for further assistance using the exact instructions below:

  1. Click the link below to open the Avast technical support form:
  2. Select your device and product, then click Next.
  3. Under Contact us, select your preferred contact option (Chat or Email).
  4. Complete the required details to help us identify your purchase, and provide a brief description of your issue.
    In the Order ID box, enter your activation code.
  5. Click Start chat or Submit request.

If you select Chat as your contact option, the chat starts immediately. If you select Email, a member of our team will review your request and contact you via the email address that you provided.

How will I be charged for my Avast subscription?

The cost of your Avast subscription is included in the payment that is taken each month by Vodafone. Your Avast subscription renews at the end of each subscription period unless you cancel it before the next billing date.

What if I no longer want to use my Avast subscription?

If you no longer want to use an Avast subscription, you need to cancel the subscription before the next billing date to ensure you are not charged. This does not affect your access to other paid services provided by Vodafone.

You can cancel an Avast subscription that is billed by Vodafone using one of the following methods:

  • On a mobile device with 4G connection or higher, click the relevant link below according to product, then follow the on-screen instructions.
  • Contact us using one of our dedicated support channels for Vodafone customers:
    • Email: soporte.avast@atencionalusuario.es
    • Phone (Avast Premium Security): (+34) 919100899
    • Phone (Avast Cleanup Premium): (+34) 919100772
After you cancel an Avast subscription that is billed by Vodafone, you can continue to use your Avast products until the end of the current subscription period. After this date, you will lose access to the paid products and features.

Support

What if I experience technical issues with an Avast product?

If you experience technical issues using an Avast product, you can contact Avast Support for further assistance. Follow the exact steps below:

  1. Click the link below to open the Avast technical support form:
  2. Select your device and product, then click Next.
  3. Under Contact us, select your preferred contact option (Chat or Email).
  4. Complete the required details to help us identify your purchase, and provide a brief description of your issue.
    In the Order ID box, enter your activation code.
  5. Click Start chat or Submit request.

If you select Chat as your contact option, the chat starts immediately. If you select Email, a member of our team will review your request and contact you via the email address that you provided.

What if I have a billing issue or query?

To resolve billing issues or queries for Avast products billed by Vodafone, you need to contact us using one of our dedicated support channels for Vodafone customers:

  • Email: soporte.avast@atencionalusuario.es
  • Phone (Avast Premium Security): (+34) 919100899
  • Phone (Avast Cleanup Premium): (+34) 919100772


 

Terms and Conditions - Avast Premium Security | Terms and Conditions - Avast Cleanup Premium | End User License Agreement | General Privacy Policy | Cookies Policy

  • Avast Premium Security 21.x for Windows
  • Avast Premium Security 15.x for Mac
  • Avast Mobile Security Premium 6.x for Android
  • Avast Mobile Security Premium 2.x for iOS
     
  • Avast Cleanup Premium 21.x for Windows
  • Avast Cleanup Premium 4.x for Mac
  • Avast Cleanup Premium 5.x for Android
  • All supported operating systems


Updated on: 02/06/2022

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