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Transferring or restoring Avast mobile subscriptions

 

This article explains how to transfer or restore Avast subscriptions on your Android device. Choose your preferred action below:

  • Activate your subscription: Activate an Avast subscription on your Android device for the first time.
  • Transfer your subscription: Stop using a subscription on one of your current devices, and start using it on a new device.
  • Restore your subscription: Restore an Avast subscription purchased via Google Play Store if you have reinstalled the app or reset your device.

Activate your subscription

When you purchase an Avast subscription via Google Play Store, the subscription activates automatically on the device used for purchase, so you do not need to manually activate it.

If you purchased your Avast subscription via a different sales channel (such as the official Avast website), you need to manually activate your subscription using either a valid activation code or your Avast Account credentials.

For detailed activation instructions, refer to the relevant article below according to your product:

  • Avast Mobile Security Premium | Avast Cleanup Premium | Avast SecureLine VPN

Transfer your subscription

Refer to the relevant section below according to your product:

  • Avast Mobile Security Premium
  • Avast Cleanup Premium
  • Avast SecureLine VPN

Avast Mobile Security Premium

  1. Open Avast Mobile Security and tap ☰ Menu (three lines) ▸ My subscription.
  2. Write down your activation code.
  3. Tap ⋮ More options (three dots) next to your subscription, then tap Remove twice to confirm.
  4. Optionally uninstall Avast Mobile Security Premium from the original device. Alternatively you can continue using the free version of the app.
  5. On the new device, install Avast Mobile Security from Google Play Store.
  6. Activate your subscription on the new device.

Your Avast Mobile Security subscription is now active on the new device.

Avast Cleanup Premium

  1. Open Avast Cleanup Premium and tap ☰ Menu (three lines) ▸ My subscription.
  2. Write down your activation code.
  3. Tap Unlink twice to confirm.
  4. Optionally uninstall Avast Cleanup Premium from the original device. Alternatively you can continue using the free version of the app.
  5. On the new device, install Avast Cleanup Premium from Google Play Store.
  6. Activate your subscription on the new device.

Your Avast Cleanup Premium subscription is now active on the new device.

Avast SecureLine VPN

  1. Open Avast SecureLine VPN and tap Settings (the gear icon) ▸ Subscription.
  2. Write down your activation code.
  3. Tap Remove device from my subscription, then tap Yes, remove to confirm.
  4. Uninstall Avast SecureLine VPN from the original device.
  5. On the new device, install Avast SecureLine VPN from Google Play Store.
  6. Activate your subscription on the new device.

Your Avast SecureLine VPN subscription is now active on the new device.

Restore your subscription

These steps only apply if you purchased your Avast subscription via Google Play Store.

Refer to the relevant section below according to your product:

  • Avast Mobile Security Premium
  • Avast Cleanup Premium
  • Avast SecureLine VPN

Avast Mobile Security Premium

  1. Ensure you are signed in to Google Play Store with the same Google Account that you used to purchase Avast Mobile Security Premium. For instructions on how to verify this, refer to the following Google Play Help article:
    • Google Play Help ▸ How to add & use accounts in the Google Play Store on your device
  2. Install Avast Mobile Security Premium from Google Play Store.
  3. Open Avast Mobile Security Premium and tap Upgrade.
  4. Tap ⋮ Options (three dots) ▸ Already purchased? ▸ Restore from Google Play.

The app automatically retrieves and activates your Avast Mobile Security Premium subscription from Google Play Store.

Avast Cleanup Premium

  1. Ensure you are signed in to Google Play Store with the same Google Account that you used to purchase Avast Cleanup Premium. For instructions on how to verify this, refer to the following Google Play Help article:
    • Google Play Help ▸ How to add & use accounts in the Google Play Store on your device
  2. Install Avast Cleanup Premium from Google Play Store.
  3. Open Avast Cleanup Premium and tap Upgrade.
  4. Tap ⋮ Options (three dots) ▸ Already purchased? ▸ Restore from Google Play.

The app automatically retrieves and activates your Avast Cleanup Premium subscription from Google Play Store.

Avast SecureLine VPN

  1. Ensure you are signed in to Google Play Store with the same Google Account that you used to purchase Avast SecureLine VPN. For instructions on how to verify this, refer to the following Google Play Help article:
    • Google Play Help ▸ How to add & use accounts in the Google Play Store on your device
  2. Install Avast SecureLine VPN from Google Play Store.
  3. Tap ⋮ Options (three dots) ▸ Already purchased? ▸ Restore from Google Play.

The app automatically retrieves and activates your Avast SecureLine VPN subscription from Google Play Store.

This article explains how to transfer or restore Avast subscriptions on your iPhone or iPad. Choose your preferred action below:

  • Activate your subscription: Activate an Avast subscription on your iOS device for the first time.
  • Transfer your subscription: Stop using a subscription on one of your current devices, and start using it on a new device.
  • Restore your subscription: Restore an Avast subscription purchased via App Store if you have reinstalled the app or reset your device.

Activate your subscription

When you purchase an Avast subscription via App Store, the subscription activates automatically on the device used for purchase, so you do not need to manually activate it.

If you purchased your Avast subscription via a different sales channel (such as the official Avast website), you need to manually activate your subscription using either a valid activation code or your Avast Account credentials.

For detailed activation instructions, refer to the relevant article below according to your product:

  • Avast Mobile Security Premium | Avast SecureLine VPN

Transfer your subscription

Refer to the relevant section below according to your product:

  • Avast Mobile Security Premium
  • Avast SecureLine VPN

Avast Mobile Security Premium

  1. Uninstall Avast Mobile Security Premium from the original device.
  2. On the new device, install Avast Mobile Security from the App Store.
  3. Activate your subscription on the new device.

Your Avast Mobile Security subscription is now active on the new device.

Avast SecureLine VPN

  1. Open Avast SecureLine VPN and tap Settings (the gear icon) ▸ Subscription.
  2. Write down your activation code.
  3. Tap Remove device from my subscription, then tap Yes, remove to confirm.
  4. Uninstall Avast SecureLine VPN from the original device.
  5. On the new device, install Avast SecureLine VPN from the App Store.
  6. Activate your subscription on the new device.

Your Avast SecureLine VPN subscription is now active on the new device.

Restore your subscription

These steps only apply if you purchased your Avast subscription via the App Store.

Refer to the relevant section below according to your product:

  • Avast Mobile Security Premium
  • Avast SecureLine VPN

Avast Mobile Security Premium

  1. Ensure you are signed in to the App Store with the same Apple ID that you used to purchase Avast Mobile Security Premium. For instructions on how to verify this, refer to the following Apple Support article:
    • Apple Support ▸ Sign in with your Apple ID
  2. Install Avast Mobile Security Premium from the App Store.
  3. Open Avast Mobile Security Premium and tap Upgrade ▸ Already purchased?.
  4. Select Restore from iTunes.

The app automatically retrieves and activates your Avast Mobile Security Premium subscription from the App Store.

Avast SecureLine VPN

  1. Ensure you are signed in to the App Store with the same Apple ID that you used to purchase Avast SecureLine VPN. For instructions on how to verify this, refer to the following Apple Support article:
    • Apple Support ▸ Sign in with your Apple ID
  2. Install Avast SecureLine VPN from the App Store.
  3. Open Avast SecureLine VPN and tap Already purchased? ▸ Restore from App Store.

The app automatically retrieves and activates your Avast SecureLine VPN subscription from the App Store.

Troubleshoot activation issues

If you experience activation issues, review the information below, which explains how to resolve some of the most common activation issues.

Try these possible solutions:

  • Check you are connected to the correct Google Account. For instructions, refer to the following article:
    • Troubleshooting activation issues in Avast products
  • Check you are connected to the correct iCloud Account. For instructions, refer to the following article:
    • Troubleshooting activation issues in Avast products
  • If you see an error message during activation, refer to the following article for advice:
    • Troubleshooting common activation error messages
  • Completely uninstall and then reinstall your Avast product. This can resolve issues that are caused by incorrect configuration or corrupted files. We recommend following the exact steps in the articles linked below:
    • Avast Mobile Security Premium: Uninstallation | Installation
    • Avast Cleanup Premium: Uninstallation | Installation
    • Avast SecureLine VPN: Uninstallation | Installation

    After reinstallation, try restoring or activating your subscription again.

Further recommendations

To learn more about the Avast mobile products, refer to the following articles:

  • Avast Mobile Security - Frequently Asked Questions
  • Avast Cleanup - Frequently Asked Questions
  • Avast SecureLine VPN - Frequently Asked Questions
  • Avast Mobile Security Premium 6.x for Android
  • Avast Cleanup Premium 6.x for Android
  • Avast SecureLine VPN 6.x for Android
  • Avast Mobile Security Premium 2.x for iOS
  • Avast SecureLine VPN 6.x for iOS
  • Google Android 6.0 (Marshmallow, API 23) or later
     
  • Apple iOS 13.0 or later
  • Compatible with iPhone, iPad, and iPod touch


Updated on: 02/06/2022

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