Using an activated Avast product

If your subscription is valid for multiple products on multiple devices, you only need to perform these steps in one product on one device.

The subscription now appears on the My Subscriptions screen when you sign in to your Avast Account.

Using current Avast Account Sign in

To add a new email address and all of the linked subscriptions to your Avast Account:

1. Check which email address you provided when you purchased the missing subscription. This is the email address where you received your order confirmation email.
2. Sign in to your Avast Account, and click the Account settings tile.
3. Under Email management, click + Add another email.
4. Enter the email address that you provided when you purchased the missing subscription, type your Avast Account password, then click Add.
5. Go to your email inbox and open the email from Avast with the subject Please verify your email address.
6. Click the Verify email button.
7. The email address is now added to your Avast Account. If the status is not updated, refresh your browser window, or sign in to your Avast Account again.

All of the subscriptions that you purchased using the newly added email address now appear on the My Subscriptions screen in your Avast Account.

Using new Avast Account Sign in

1. Sign in to your new Avast Account.
2. In the top-right corner of the page, click on the My Account and select Account Settings from the pull-down menu.
3. Under Contact Information and Password, click Restore subscription.  
4. Enter the email address you used to buy your subscription and click Continue.
5. Review the details and click Continue. You will receive an email with verification code to finish updating your email address.  
6. Check your email and enter the 6-digit verification code, then click Verify.

You have successfully restored your subscription(s).