This article contains information about Avast subscriptions that are billed as part of your monthly payment or subscription to a mobile provider.
The following providers offer this method of payment for Avast subscriptions:
- Claro Brazil (Brazil)
- Orange (Spain)
- Telcel (Mexico)
- Vodafone (Spain)
- Batelco (Bahrain)
- STC (Bahrain)
- Zain (Bahrain)
- Ooredoo (Kuwait)
- STC (Kuwait)
- Ooredoo (Oman)
- Ooredoo (Qatar)
- Du (UAE)
- Etisalat (UAE)
General
Which Avast products are available via your mobile provider?
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The following Avast subscriptions are currently available via your mobile provider: Avast Premium Security subscriptions:
Avast Cleanup Premium subscriptions:
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The following Avast subscriptions are currently available via Orange: Avast Premium Security (Multi-Device)This subscription is valid on 10 devices simultaneously and includes the following products:
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The following Avast subscriptions are currently available via Vodafone: Avast Premium Security (Multi-Device)This subscription is valid on 10 devices simultaneously and includes the following products:
Avast Cleanup Premium (Multi-Device)This subscription is valid on 10 devices simultaneously and includes the following products:
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The following Avast subscriptions are currently available via your mobile provider: Avast Premium Security subscriptions:
Avast Cleanup Premium subscriptions:
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How can I install and activate my Avast products?
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You cannot install and activate your Avast products unless you have first registered with Avast and received your activation code.
To learn how to install your Avast products, refer to the relevant articles below according to your product and platform: After installation, you need to activate the paid product features by entering your activation code. To learn how to enter your activation code, refer to the relevant articles below according to your product and platform: |
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To learn how to install your Avast products, refer to the relevant articles below: After installation, you need to activate the paid product features by entering your activation code. To learn how to enter your activation code, refer to the relevant articles below: |
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To learn how to install your Avast products, refer to the relevant articles below according to your product and platform: After installation, you need to activate the paid product features by entering your activation code. To learn how to enter your activation code, refer to the relevant articles below according to your product and platform: |
How can I get started using my Avast products?
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To learn more about the tools and features that are included in your Avast products, refer to the following articles: Avast Premium Security:
Avast Cleanup Premium: |
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To learn more about the tools and features that are included in your Avast products, refer to the following articles: Avast Premium Security: |
Can I use my Avast subscription on multiple devices?
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If you purchased an Avast Premium Security (Multi-Device) or an Avast Cleanup Premium (Multi-Device) subscription, you can use your subscription on multiple devices simultaneously. The exact number of devices is specified during purchase (3 devices or 10 devices). If you purchased an Avast Premium Security (Single-Device) or an Avast Cleanup Premium (Single-Device) subscription, you can only install and activate your Avast product on one device at a time. |
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Yes. You can use your Avast subscription on up to 10 devices simultaneously. You can use your subscription on the following platforms:
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Yes. You can use your Avast subscription on up to 10 devices simultaneously. You can use your subscription on the following platforms:
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If you purchased an Avast Premium Security (Multi-Device) or an Avast Cleanup Premium (Multi-Device) subscription, you can use your subscription on multiple devices simultaneously. The exact number of devices is specified during purchase (3 devices or 10 devices). |
Billing and Subscription
How can I register with Avast?
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After accepting the price and the terms and conditions provided, you are redirected to the registration page. Once you have completed and submitted the registration form, you receive both an email and an SMS containing your activation code. When you have your activation code, you are ready to install and activate your Avast products. You do not receive your activation code until you have completed the registration form. You can find a link to the registration form in the welcome SMS that you receive after you subscribe to Avast.
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To register for an Avast subscription that will be billed each month via Orange, visit the relevant link below:
After accepting the price and the terms and conditions provided on the webpage linked above, you are redirected to our registration page. Once you have completed and submitted the registration form, you receive an SMS from the sender AVAST INFO, which contains your activation code. When you have your activation code, you are ready to install and activate your Avast products. |
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To register for an Avast subscription that will be billed each month via Vodafone, visit the relevant link below:
After accepting the price and the terms and conditions provided on the webpage linked above, you are redirected to our registration page. Once you have completed and submitted the registration form, you receive an SMS from the sender AVAST INFO, which contains your activation code. When you have your activation code, you are ready to install and activate your Avast products. |
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After accepting the price and the terms and conditions provided, you are redirected to the registration page. Once you have completed and submitted the registration form, you will receive both an email and an SMS containing your activation code. When you have your activation code, you are ready to install and activate your Avast products. You do not receive your activation code until you have completed the registration form. You can find a link to the registration form in the welcome SMS that you receive after you subscribe to Avast.
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Where is my activation code?
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You receive your activation code via email and SMS after you register with Avast. If you have not yet received an activation code, ensure that you have completed the registration form. You can find a link to the registration form in the welcome SMS that you receive after you subscribe to Avast. If you still do not receive an activation code after completing the registration form, contact Avast Support using the exact steps in this article. |
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You receive your activation code in an SMS from the sender AVAST INFO after you register with Avast. If you have not yet registered with Avast, you can do so via the relevant link below:
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You receive your activation code in an SMS from the sender AVAST INFO after you register with Avast. If you have not yet registered with Avast, you can do so via the relevant link below:
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What if activation using my activation code is unsuccessful?
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Ensure you have entered your activation code correctly (including hyphens). For detailed instructions on how to enter the activation code into your Avast product, refer to the relevant article below according to your product and platform: If activation is still unsuccessful, contact Avast Support for further assistance using the exact instructions below:
If you select Chat as your contact option, the chat starts immediately. If you select Email, a member of our team will review your request and contact you via the email address that you provided. |
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Ensure you have entered your activation code correctly (including hyphens). For detailed instructions on how to enter the activation code into your Avast product, refer to the relevant article below according to your product and platform: If activation is still unsuccessful, contact Avast Support for further assistance using the exact instructions below:
If you select Chat as your contact option, the chat starts immediately. If you select Email, a member of our team will review your request and contact you via the email address that you provided. |
How will I be charged for my Avast subscription?
The cost of your Avast subscription is included in the payment that is taken each month by your mobile provider. Your Avast subscription renews at the end of each subscription period unless you cancel it before the next billing date.
What if I no longer want to use my Avast subscription?
If you no longer want to use an Avast subscription, you need to cancel the subscription before the next billing date to ensure you are not charged. This does not affect your access to other paid services provided by your mobile provider.
You can cancel an Avast subscription that is billed by your mobile provider using one of the following methods:
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If you no longer want to use an Avast subscription, you need to cancel the subscription before the next billing date to ensure you are not charged. This does not affect your access to other paid services provided by Orange. You can cancel an Avast subscription that is billed by Orange using one of the following methods:
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If you no longer want to use an Avast subscription, you need to cancel the subscription before the next billing date to ensure you are not charged. This does not affect your access to other paid services provided by Telcel. You can cancel an Avast subscription that is billed by Telcel using one of the following methods:
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On a mobile device with a Batelco subscription, call 94398, which is the support number for Batelco. Send an SMS message containing the keyword
Contact Avast Support to request the cancellation using the exact steps in this article. |
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On a mobile device with an STC subscription, call 98054, which is the support number for STC. Send an SMS message containing the keyword UNSUB AD/AW/AM to the relevant number below:
Contact Avast Support to request the cancellation using the exact steps in this article. |
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On a mobile device with an Zain subscription, call 8888, which is the support number for Zain. Send an SMS message containing the keyword UNSUB CLP to the relevant number below:
Contact Avast Support to request the cancellation using the exact steps in this article. |
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On a mobile device with an Ooredoo subscription, call 1518, which is the support number for Ooredoo. Send an SMS message containing the keyword to the relevant number below:
Contact Avast Support to request the cancellation using the exact steps in this article. |
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On a mobile device with an STC subscription, call 50399, which is the support number for STC. Send an SMS message containing the keyword to the relevant number below:
Contact Avast Support to request the cancellation using the exact steps in this article. |
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On a mobile device with an Ooredoo subscription, call 92627, which is the support number for Ooredoo. Send an SMS message containing the keyword STOP ACP/WACP to the relevant number below:
Contact Avast Support to request the cancellation using the exact steps in this article. |
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On a mobile device with an Ooredoo subscription, call 92478, which is the support number for Ooredoo. Send an SMS message containing the keyword UNSUB ACP/STOP WACP to the relevant number below:
Contact Avast Support to request the cancellation using the exact steps in this article. |
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On a mobile device with a DU subscription, call 2837, which is the support number for DU. Send an SMS message containing the keyword to the relevant number below:
Contact Avast Support to request the cancellation using the exact steps in this article. |
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On a mobile device with an Etisalat subscription, call 1111, which is the support number for Etisalat. Send an SMS message containing the keyword STOP to the relevant number below:
Contact Avast Support to request the cancellation using the exact steps in this article. |
What if I change my mind after cancelling a subscription?
After you cancel an Avast subscription that is billed by Claro Brazil, you can continue to use your Avast products until the end of the current subscription period. After this date, you will lose access to the paid products and features.
If you want access to the paid products and features after this date, you can reactivate the subscription. Follow the relevant step below according to your subscription type:
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For additional help with reactivating your subscription, send the keyword
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Support
What if I experience technical issues with an Avast product?
If you experience technical issues using an Avast product, you can contact Avast Support for further assistance. Follow the exact steps below:
- Click the link below to open the Avast technical support form:
- Select your device and product, then click Next.
- Under Contact us, select your preferred contact option (Chat or Email).
- Complete the required details to help us identify your purchase, and provide a brief description of your issue.
In the Order ID box, enter your activation code.
- Click Start chat or Submit request.
If you select Chat as your contact option, the chat starts immediately. If you select Email, a member of our team will review your request and contact you via the email address that you provided.
What if I have a billing issue or query?
To resolve a billing issue or query, you need to contact Claro Brazil directly.
| Claro Brazil (Brazil) | Call 1052 from a mobile device with a Claro Brazil subscription. |
| Telcel (Mexico) | On your mobile device with a Telcel subscription, call the relevant number below to contact Telcel support:
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| Batelco (Bahrain) | Call 94398 from a mobile device with a Batelco subscription. |
| STC (Bahrain) | Call 98054 from a mobile device with an STC subscription. |
| Zain (Bahrain) | Call 8888 from a mobile device with a Zain subscription. |
| Ooredoo (Kuwait) | Call 1518 from a mobile device with an Ooredoo subscription. |
| STC (Kuwait) | Call 50399 from a mobile device with an STC subscription. |
| Ooredoo (Oman) | Call 92627 from a mobile device with an Ooredoo subscription. |
| Ooredoo (Qatar) | Call 92478 from a mobile device with an Ooredoo subscription. |
| DU (UAE) | Call 2837 from a mobile device with a DU subscription. |
| Etisalat (UAE) | Call 1111 from a mobile device with an Etisalat subscription. |
Terms and conditions
| Claro Brazil (Brazil) |
Terms and Conditions | General Privacy Policy | Cookies Policy |
| Orange (Spain) |
Terms and Conditions - Avast Premium Security | End User License Agreement | General Privacy Policy | Cookies Policy |
| Telcel (Mexico) |
Terms and Conditions | General Privacy Policy | Cookies Policy |
| Vodafone (Spain) |
Terms and Conditions - Avast Premium Security | Terms and Conditions - Avast Cleanup Premium | End User License Agreement | General Privacy Policy | Cookies Policy |
Updated on: 02/12/2025
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