What is Avast Premium Tech Support?

Avast Premium Tech Support is a paid service that provides premium support for all Avast products and supported operating systems (Windows, macOS, Android, and iOS). Our trained experts are available by phone 24 hours a day, 365 days a year. They will help you solve technical issues related to your Avast products, get your Avast products set up and running correctly, show you how to use them, and customize them for your needs. Additionally, Avast Premium Tech Support goes beyond Avast product support and offers PC health checks and device maintenance whenever necessary.

Can I choose which Avast Premium Tech Support plan I want?

Yes. Our experts recommend the appropriate Avast Premium Tech Support service plan after diagnosing your issue by phone. We recommend purchasing the plan our experts suggest to ensure your issue is resolved completely and efficiently, but the final decision is yours. After diagnosing the issue, our experts will recommend one of the following services:

• Simple Fix: This service covers a one-time call for Premium Tech Support on 1 device, and is intended for basic software/hardware setup and troubleshooting. It is charged as a one-time payment.
• Complex Fix: This service covers a one-time call for Premium Tech Support on 1 device, and is intended for complex software/hardware setup, troubleshooting, and more. It is charged as a one-time payment.
• Total Care: This service covers unlimited calls for Premium Tech Support on up to 3 devices. This service is intended for advanced software/hardware setup and troubleshooting, and more. It is charged as an annual subscription.

To learn more about the Avast Premium Tech Support plans and connect to our experts, visit our web page: https://www.avast.com/total-care.

I already have a paid Avast product subscription. Does this include Avast Premium Tech Support if I need it?

If you have a paid Avast product subscription and you need support, you will get it — paid Avast product subscriptions include technical, installation, and setup help related to Avast products. Avast Premium Tech Support is a separate, premium support service that also includes technical support for third-party software and device issues.

An Avast Premium Tech Support subscription gives you unlimited access to our technical experts who can assist you not only with Avast product issues, but also with common device and network issues, third-party software installation, connecting devices to your wireless network, and more.

What services does Avast Premium Tech Support provide?

Our experts can help you with the following issues:

Avast Premium Tech Support, Total Care, and Complex Fix Plans

• Software and browser setup: We can install, reinstall, and set up software (Avast or third-party) on your device.
• Help and training: We explain how to use software (Avast or third-party) installed on your device.
• Windows personalization: We can customize your computer settings.
• Internet and network setup: We find and fix network errors, and ensure your internet is secure.
• Email configuration: We can help you create an email account, so you can send and receive messages.
• Virus and malware removal: We can verify whether malware is present on your device, then remove it.
• Printers and scanners: We help you get your printer or scanner up and running.
• Mobile device help: We can teach you how to use a phone or tablet, help you set it up, and protect it from viruses.
• PC Health Check: We can diagnose and fix issues if your PC shows error messages or is behaving oddly.
• Communication Applications: We’ll help you to set up and troubleshoot technical issues with personal communication applications such as WhatsApp, Messenger, FaceTime, or video conferencing tools such as MS Teams, Zoom, Slack, and more.
• Configure Parental Controls: We’ll help you set up parental controls on Windows, macOS, iOS, and Android, ensuring a safe and secure digital environment for your children, including content filtering or screen time limits.
• Gaming Consoles: We’ll help you with the setup, configuration, and technical support for gaming consoles like PlayStation, Xbox, and Nintendo Switch.
• Smart Devices: We’ll help you set up and troubleshoot technical issues with online streaming services, and gaming platforms such as iTunes, Apple Music, Spotify, Amazon Music, Amazon Prime, Deezer, Steam, and Epic Games Store.
  Support is limited to Smart TVs and Smartwatches. For smartwatches, we support popular brands such as Apple Watch and Samsung Galaxy Watch.
• Streaming and Gaming Platforms: We’ll help you set up and troubleshoot technical issues with online streaming services, and gaming platforms such as iTunes, Apple Music, Spotify, Amazon Music, Amazon Prime, Deezer, Steam, and Epic Games Store.
• Backup Setup: We'll help you initiate a backup or restore data on select cloud storage providers or on your local drive.
  Cloud service includes providers like “Box,” “Dropbox,” “Google Drive,” and “OneDrive.” Backup on your local drive is limited to external HDD or DAS (direct attached storage).

Avast Premium Tech Support Simple Fix Plan

• Free Diagnosis: Identify issues on your device at no cost.
• Basic software Setup: Install and configure essential software.
• Basic hardware setup: Assist with connecting and setting up the device.
• Web browser help and training: Guide you through using and customizing browsers.
• Windows personalization: Customize your Windows settings and appearance.

How will Avast Premium Tech Support fix the issue on my computer?

With your permission, our Avast Premium Tech Support experts will remotely access your computer. They can diagnose and solve most issues remotely, and show you how to best utilize your Avast product features — all from the convenience of your own home.

To learn about purchasing Avast Premium Tech Support and getting a diagnosis on your device, refer to the following article:

• Avast Premium Tech Support - Purchase and activation

How do I cancel my subscription?

To learn about canceling your Avast Premium Tech Support subscription, refer to the following article:

• Avast Premium Tech Support - Cancellation and refunds

Is Avast Premium Tech Support available in languages other than English?

Currently, Avast Premium Tech Support is only available in English.