Please enable JavaScript

For the best Support Center experience, JavaScript must be turned on in your browser settings

Enabling JavaScript and cookies in your web browser

When you make a purchase via the Avast Store, you may be notified that you need to enable JavaScript and / or cookies in your web browser. This is because the Avast Store is unable to load and function correctly without these settings enabled.

To enable JavaScript and / or cookies, refer to the information in the relevant section below according to your web browser:

Google Chrome
Mozilla Firefox
Safari
Microsoft Edge
Avast Secure Browser
Opera

Google Chrome

Enable JavaScript

To enable JavaScript for all websites that you visit using Google Chrome, refer to the instructions under Step 1: Turn on JavaScript in the following article from Google Chrome Help:

Google Chrome Help ▸ Fix videos & games that won't play

If you prefer to enable JavaScript only for webpages that are part of the avast.com domain, follow the steps below:

Go to ⋮ Menu (three dots) ▸ Settings.
Click Privacy and security ▸ Site Settings.
Under Content, click JavaScript.
Click the Add button next to Allowed to use JavaScript.
Type [*.]avast.com and click Add.

[*.]avast.com now appears on your Allowed to use JavaScript list. This means that all webpages with a web address beginning avast.com (such as www.avast.com/store) allow JavaScript.

Enable cookies

To manage your cookie preferences in Google Chrome, refer to the instructions under Change your cookie settings in the following article from Google Chrome Help:

Google Chrome Help ▸ Clear, enable, and manage cookies in Chrome

Mozilla Firefox

Enable JavaScript

JavaScript is enabled for all websites by default in Mozilla Firefox. If you have disabled JavaScript using a browser add-on that allows you to customize your JavaScript settings, you need to re-enable JavaScript using this add-on. For more information about JavaScript settings in Mozilla Firefox, refer to the following article from Mozilla Support:

Mozilla Support ▸ JavaScript settings and preferences for interactive web pages

Enable cookies

To manage your global cookie preferences for all websites that you visit using Mozilla Firefox, refer to the following article from Mozilla Support:

Mozilla Support ▸ Websites say cookies are blocked - Unblock them

If you prefer to enable cookies only for webpages that are part of the avast.com domain, follow the steps below:

Open any webpage from the avast.com domain in your browser window (this is any URL that has avast.com at the beginning).
Click the shield icon to the left of the address bar.
Click the blue (ON) slider next to Enhanced Tracking Protection is ON for this site so that it changes to gray (OFF).

Cookies are now enabled for all webpages that are part of the avast.com domain.

Safari

Enable JavaScript

JavaScript is enabled for all websites by default in Safari. If you have manually disabled JavaScript, follow the steps below to re-enable it:

Ensure that the Safari window is open and active.
Click Safari ▸ Preferences... on the left side of the Apple menu bar.
Select the Security panel, and ensure the box next to Enable JavaScript is ticked.

JavaScript is now enabled for all websites that you visit using Safari.

Enable cookies

It is not possible to enable cookies for specific websites in Safari. However, you can manage global cookie preferences that apply to all websites you visit using Safari. For more information about the options available, refer to the following article from Apple Support:

Apple Support ▸ Manage cookies and website data in Safari on Mac

Microsoft Edge

The information below applies to the new version of Microsoft Edge (version 79.0.309 and higher).

Enable JavaScript

To enable JavaScript for the entire avast.com domain, follow the steps below:

Go to … Menu (three dots) ▸ Settings.
Select ☰ Settings in the top-left corner.
Select Cookies and site permissions ▸ JavaScript.
Click the Add button next to Allow.
Type [*.]avast.com and click Add.

[*.]avast.com now appears on your Allow list. This means that all webpages with a web address beginning avast.com (such as www.avast.com/store) allow JavaScript.

Enable cookies

To manage global cookie preferences that apply to all websites you visit using Microsoft Edge, refer to the following article from Microsoft Support:

Microsoft Support ▸ Allow or Block Cookies in the new Microsoft Edge

If you prefer to enable cookies only for the avast.com domain, follow the steps below:

Go to … Menu (three dots) ▸ Settings.
Select ☰ Settings in the top-left corner.
Select Cookies and site permissions ▸ Cookies and site data.
Click the Add button next to Allow.
Type [*.]avast.com and click Add.

[*.]avast.com now appears on your Allow list. This means that all webpages with a web address beginning avast.com (such as www.avast.com/store) allow cookies.

Avast Secure Browser

Enable JavaScript

To enable JavaScript for the entire avast.com domain, follow the steps below:

Go to ⋮ Menu (three dots) ▸ Settings.
Go to Privacy and security ▸ Site Settings.
Under Content, click JavaScript.
Click Add next to Allow.
Type [*.]avast.com and click Add.

[*.]avast.com now appears on your Allow list. This means that all webpages with a web address beginning avast.com (such as www.avast.com/store) allow JavaScript.

Enable cookies

To enable cookies for the entire avast.com domain, follow the steps below:

Go to ⋮ Menu (three dots) ▸ Settings.
Go to Privacy and security ▸ Site Settings.
Under Content, click Cookies and site data.
Click Add next to Sites that can always use cookies.
Type [*.]avast.com and click Add.

[*.]avast.com now appears on your list of Sites that can always use cookies. This means that all webpages with a web address beginning avast.com (such as www.avast.com/store) allow cookies.

Opera

Enable JavaScript

To enable JavaScript for all websites that you visit using Opera, refer to the instructions under Manage JavaScript in pages in the following article from Opera help:

Opera help ▸ Web preferences

If you prefer to enable JavaScript only for the avast.com domain, follow the steps below:

Go to Menu (the O icon) ▸ Settings ▸ Advanced.
Click Privacy & security ▸ Site Settings.
Under Content, click JavaScript.
Click the Add button next to Allow.
Type [*.]avast.com and click Add.

[*.]avast.com now appears on your Allow list. This means that all webpages with a web address beginning avast.com (such as www.avast.com/store) allow JavaScript.

Enable cookies

To enable cookies for all websites that you visit using Opera, refer to the instructions under Manage cookies in pages in the following article from Opera help:

Opera help ▸ Web preferences

If you prefer to enable cookies only for the avast.com domain, follow the steps below:

Go to Menu (the O icon) ▸ Settings ▸ Advanced.
Click Privacy & security ▸ Site Settings.
Under Content, click Cookies and site data.
Click the Add button next to Sites that can always use cookies.
Type [*.]avast.com and click Add.

[*.]avast.com now appears on your list of Sites that can always use cookies. This means that all webpages with a web address beginning avast.com (such as www.avast.com/store) allow cookies.

All paid Avast consumer products

Microsoft Windows 11 Home / Pro / Enterprise / Education
Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

Transferring or restoring Avast mobile subscriptions

This article explains how to transfer or restore Avast subscriptions on your Android device. Choose your preferred action below:

Activate your subscription: Activate an Avast subscription on your Android device for the first time.
Transfer your subscription: Stop using a subscription on one of your current devices, and start using it on a new device.
Restore your subscription: Restore an Avast subscription purchased via Google Play Store if you have reinstalled the app or reset your device.

Activate your subscription

When you purchase an Avast subscription via Google Play Store, the subscription activates automatically on the device used for purchase, so you do not need to manually activate it.

If you purchased your Avast subscription via a different sales channel (such as the official Avast website), you need to manually activate your subscription using either a valid activation code or your Avast Account credentials.

For detailed activation instructions, refer to the relevant article below according to your product:

Avast Mobile Security Premium | Avast Cleanup Premium | Avast SecureLine VPN

Transfer your subscription

Refer to the relevant section below according to your product:

Avast Mobile Security Premium
Avast Cleanup Premium
Avast SecureLine VPN

Avast Mobile Security Premium

Open Avast Mobile Security and tap ☰ Menu (three lines) ▸ My subscription.
Write down your activation code.
Tap ⋮ More options (three dots) next to your subscription, then tap Remove twice to confirm.
Optionally uninstall Avast Mobile Security Premium from the original device. Alternatively you can continue using the free version of the app.
On the new device, install Avast Mobile Security from Google Play Store.
Activate your subscription on the new device.

Your Avast Mobile Security subscription is now active on the new device.

Avast Cleanup Premium

Open Avast Cleanup Premium and tap ☰ Menu (three lines) ▸ My subscription.
Write down your activation code.
Tap Unlink twice to confirm.
Optionally uninstall Avast Cleanup Premium from the original device. Alternatively you can continue using the free version of the app.
On the new device, install Avast Cleanup Premium from Google Play Store.
Activate your subscription on the new device.

Your Avast Cleanup Premium subscription is now active on the new device.

Avast SecureLine VPN

Open Avast SecureLine VPN and tap Settings (the gear icon) ▸ Subscription.
Write down your activation code.
Tap Remove device from my subscription, then tap Yes, remove to confirm.
Uninstall Avast SecureLine VPN from the original device.
On the new device, install Avast SecureLine VPN from Google Play Store.
Activate your subscription on the new device.

Your Avast SecureLine VPN subscription is now active on the new device.

Restore your subscription

These steps only apply if you purchased your Avast subscription via Google Play Store.

Refer to the relevant section below according to your product:

Avast Mobile Security Premium
Avast Cleanup Premium
Avast SecureLine VPN

Avast Mobile Security Premium

Ensure you are signed in to Google Play Store with the same Google Account that you used to purchase Avast Mobile Security Premium. For instructions on how to verify this, refer to the following Google Play Help article:
- Google Play Help ▸ How to add & use accounts in the Google Play Store on your device
Install Avast Mobile Security Premium from Google Play Store.
Open Avast Mobile Security Premium and tap Upgrade.
Tap ⋮ Options (three dots) ▸ Already purchased? ▸ Restore from Google Play.

The app automatically retrieves and activates your Avast Mobile Security Premium subscription from Google Play Store.

Avast Cleanup Premium

Ensure you are signed in to Google Play Store with the same Google Account that you used to purchase Avast Cleanup Premium. For instructions on how to verify this, refer to the following Google Play Help article:
- Google Play Help ▸ How to add & use accounts in the Google Play Store on your device
Install Avast Cleanup Premium from Google Play Store.
Open Avast Cleanup Premium and tap Upgrade.
Tap ⋮ Options (three dots) ▸ Already purchased? ▸ Restore from Google Play.

The app automatically retrieves and activates your Avast Cleanup Premium subscription from Google Play Store.

Avast SecureLine VPN

Ensure you are signed in to Google Play Store with the same Google Account that you used to purchase Avast SecureLine VPN. For instructions on how to verify this, refer to the following Google Play Help article:
- Google Play Help ▸ How to add & use accounts in the Google Play Store on your device
Install Avast SecureLine VPN from Google Play Store.
Tap ⋮ Options (three dots) ▸ Already purchased? ▸ Restore from Google Play.

The app automatically retrieves and activates your Avast SecureLine VPN subscription from Google Play Store.

This article explains how to transfer or restore Avast subscriptions on your iPhone or iPad. Choose your preferred action below:

Activate your subscription: Activate an Avast subscription on your iOS device for the first time.
Transfer your subscription: Stop using a subscription on one of your current devices, and start using it on a new device.
Restore your subscription: Restore an Avast subscription purchased via App Store if you have reinstalled the app or reset your device.

Activate your subscription

When you purchase an Avast subscription via App Store, the subscription activates automatically on the device used for purchase, so you do not need to manually activate it.

If you purchased your Avast subscription via a different sales channel (such as the official Avast website), you need to manually activate your subscription using either a valid activation code or your Avast Account credentials.

For detailed activation instructions, refer to the relevant article below according to your product:

Avast Mobile Security Premium | Avast SecureLine VPN

Transfer your subscription

Refer to the relevant section below according to your product:

Avast Mobile Security Premium
Avast SecureLine VPN

Avast Mobile Security Premium

Uninstall Avast Mobile Security Premium from the original device.
On the new device, install Avast Mobile Security from the App Store.
Activate your subscription on the new device.

Your Avast Mobile Security subscription is now active on the new device.

Avast SecureLine VPN

Open Avast SecureLine VPN and tap Settings (the gear icon) ▸ Subscription.
Write down your activation code.
Tap Remove device from my subscription, then tap Yes, remove to confirm.
Uninstall Avast SecureLine VPN from the original device.
On the new device, install Avast SecureLine VPN from the App Store.
Activate your subscription on the new device.

Your Avast SecureLine VPN subscription is now active on the new device.

Restore your subscription

These steps only apply if you purchased your Avast subscription via the App Store.

Refer to the relevant section below according to your product:

Avast Mobile Security Premium
Avast SecureLine VPN

Avast Mobile Security Premium

Ensure you are signed in to the App Store with the same Apple ID that you used to purchase Avast Mobile Security Premium. For instructions on how to verify this, refer to the following Apple Support article:
- Apple Support ▸ Sign in with your Apple ID
Install Avast Mobile Security Premium from the App Store.
Open Avast Mobile Security Premium and tap Upgrade ▸ Already purchased?.
Select Restore from iTunes.

The app automatically retrieves and activates your Avast Mobile Security Premium subscription from the App Store.

Avast SecureLine VPN

Ensure you are signed in to the App Store with the same Apple ID that you used to purchase Avast SecureLine VPN. For instructions on how to verify this, refer to the following Apple Support article:
- Apple Support ▸ Sign in with your Apple ID
Install Avast SecureLine VPN from the App Store.
Open Avast SecureLine VPN and tap Already purchased? ▸ Restore from App Store.

The app automatically retrieves and activates your Avast SecureLine VPN subscription from the App Store.

Troubleshoot activation issues

If you experience activation issues, review the information below, which explains how to resolve some of the most common activation issues.

Try these possible solutions:

Check you are connected to the correct Google Account. For instructions, refer to the following article:
- Troubleshooting activation issues in Avast products
Check you are connected to the correct iCloud Account. For instructions, refer to the following article:
- Troubleshooting activation issues in Avast products
If you see an error message during activation, refer to the following article for advice:
- Troubleshooting common activation error messages
Completely uninstall and then reinstall your Avast product. This can resolve issues that are caused by incorrect configuration or corrupted files. We recommend following the exact steps in the articles linked below:
- Avast Mobile Security Premium: Uninstallation | Installation
- Avast Cleanup Premium: Uninstallation | Installation
- Avast SecureLine VPN: Uninstallation | Installation
After reinstallation, try restoring or activating your subscription again.

Further recommendations

To learn more about the Avast mobile products, refer to the following articles:

Avast Mobile Security Premium 6.x for Android
Avast Cleanup Premium 6.x for Android
Avast SecureLine VPN 6.x for Android
Avast Mobile Security Premium 2.x for iOS
Avast SecureLine VPN 6.x for iOS

Google Android 6.0 (Marshmallow, API 23) or later
Apple iOS 13.0 or later
Compatible with iPhone, iPad, and iPod touch

Updated on: 02/06/2022

Need additional help?

Contact us

Malaysia (English)

For home

For business

For partners

Mobile Carriers

Company