Avast
Skip to main content
  • For home For home Products for PC and mobile phone protection
  • For business For business Protect your business with Avast
  • For partners For partners Partner with Avast and boost your business
  • About us About us Careers, investors, media, contact
  • Blogs Academy, Blog, Decoded, Forum
  • India (English)
For home
  • Security
    • Free Antivirus
      Basic protection for all your devices
      Free Antivirus
      Basic protection for all your devices
      Free Antivirus
      Basic protection for all your devices
      Free Antivirus
      Basic protection for all your devices
    • Premium Security
      Complete protection against all internet threats
    • Ultimate
      Our best security, privacy, and performance apps in one package

    Looking for a product for your device? Free Antivirus for PC, Free Security for Android, Free Security for Mac, Free Security for iPhone/iPad

    Looking for a product for your device? Free Antivirus for PC Free Security for Mac Free Security for Android Free Security for iPhone/iPad

  • Privacy
    • SecureLine VPN
      Encrypt your connection to stay safe on public networks
    • AntiTrack
      Disguise your digital fingerprint to avoid personalized ads
    • Secure Browser
      Secure, private, and easy to use web browser
    • Secure Browser PRO
      Unlock the full potential of Avast Secure Browser and fully encrypt your online activity
    • Online Security & Privacy
      Privacy and security browser extension from Avast
  • Performance
    • Cleanup Premium
      Boost your computer’s speed and performance
      Cleanup Premium
      Boost your computer’s speed and performance
      Cleanup Premium
      Boost your computer’s speed and performance
      Cleanup Premium
      Boost your computer’s speed and performance
    • Driver Updater
      Automatically update drivers with a single click
  • Store
  • Home
  • Support
  • Store
  • Account
For business
  • Products
    • Small & Home
      Office
      1-10 devices
      Protect up to 10 devices, including laptops, mobile, computers, and tablets with Small Office Protection.
    • Small Businesses
      11+ devices
      Essential, Premium, or Ultimate Business Security managed from integrated, cloud-based Business Hub platform.
    • Specialized products
      • Patch Management
      • Cloud Backup
      • Premium Remote Control
      • Antivirus for Linux
      • CCleaner

    Not sure which solution is right for your business?

    Help me choose
  • Business partners
    • Partnership opportunities
      • MSPs
      • Resellers
      • Distributors
      • Affiliates
    • Solutions for MSPs
      • Business Hub Security Platform
      • Cloud Network Security
      Shop by vertical
      • Education
    Become a partner
    Partner locator
  • Resources
  • Trials
  • Store
  • Home
  • Contact sales
  • Support
  • Store
  • Account
    • Business Hub
    • CloudCare
    • Reseller portal
For partners
  • Smart Life
  • Mobile Security
  • VPN
  • Threat Intelligence
  • Knowledge Center
About us
  • About Avast
      • About Avast
      • Company FAQs
  • Careers
  • Privacy
      • Privacy
      • Expert guides
      • Privacy blogs
  • Digital trust
  • Press center
      • Press releases
      • Events
      • In the news
      • Media materials
      • PR contacts
  • Investors
    • Our story
      • At a glance
      • Strategy
      • Technology expertise
      • Leadership
      • History
    • Investors
      • Overview
      • Growth & competitive advantage
      • IPO information
      • Regulatory news
      • Share price & tools
      • Corporate governance
      • Investor contacts
      • Financial calendar
      • Results, reports & presentations
      • Analyst consensus
      • Shareholder information
      • Contact us
  • Awards
  • Diversity & Inclusion
      • Diversity & Inclusion
      • Accessibility
  • Contact us
  • Blogs
  • Avast Blog Read about recent news from the security world
  • Avast Academy Expert tips and guides about digital security and privacy
  • Avast Decoded In-depth technical articles regarding security threats
  • Avast Forum Discuss with the community
  • Avast Research Lab Explore more about AI in cybersecurity

List of available regions

Main regions
  • Worldwide (English)
  • Europe (English)
  • América Latina (español)
AMERICAS
  • Argentina
  • Brasil
  • Canada (English)
  • Canada (français)
  • Chile
  • Colombia
  • EE.UU. (español)
  • México
  • USA (English)
  • América Latina (español)
EUROPE, MIDDLE EAST & AFRICA
  • België (Nederlands)
  • Belgique (français)
  • Česká republika
  • Danmark
  • Deutschland
  • España
  • France
  • Italia
  • Magyarország
  • Nederland
  • Norge
  • Polska
  • Portugal
  • Schweiz (Deutsch)
  • Slovensko (česky)
  • South Africa
  • Suisse (français)
  • Suomi
  • Sverige
  • Türkiye
  • United Arab Emirates
  • United Kingdom
  • Ελλάδα
  • ישראל
  • Казахстан
  • România
  • Россия
  • Україна (українська)
  • Украина (русский)
  • المملكة العربية السعودية
  • الدول العربية
  • Europe (English)
ASIA & PACIFIC
  • Australia
  • India
  • इंडिया (हिंदी)
  • Indonesia (English)
  • Indonesia (Bahasa Indonesia)
  • Malaysia (English)
  • Malaysia (Bahasa Melayu)
  • New Zealand
  • Philippines (English)
  • Pilipinas (Filipino)
  • Singapore
  • Việt Nam
  • 日本語
  • 대한민국
  • 简体中文
  • 繁體中文
  • ประเทศไทย
  • Worldwide (English)

Troubleshooting the "We've got something" error in Avast SecureLine VPN

This article contains instructions for when Avast SecureLine VPN displays the "We've got something" error message. This error occurs when the VPN fails to connect, and contains a 6-digit error code, or multiple 6-digit error codes.

Instructions

  1. Ensure that your internet connection is stable by testing the following:
    • Reboot your router.
    • Connect to a different Wi-Fi/Ethernet/Mobile network or by creating a mobile hotspot, if available. For instructions, refer to the vendor's support documentation according to your Wi-Fi router or mobile device.
      If the internet connection without VPN is unstable or switching to a different network helps, we suggest contacting your internet service provider.
  2. Try to connect to a different server location or try the Optimal location. For detailed instructions, refer to the following article:
    • Avast SecureLine VPN - Getting Started
    • Avast SecureLine VPN - Getting Started
  3. Test other protocols (for example, WireGuard or Mimic) in VPN settings. Open Avast SecureLine VPN and go to ☰ Menu ▸ Settings ▸ VPN Protocols.
  4. Test other protocols (for example, WireGuard or Mimic) in VPN settings. Open Avast SecureLine VPN and go to ☰ Menu ▸ Preferences ▸ VPN protocols.
  5. Change your DNS settings. For detailed instructions, refer to the following article:
    • Changing your DNS settings to troubleshoot issues with Avast products
    • Changing your DNS settings to troubleshoot issues with Avast products
  6. Temporarily disable any third-party firewall or antivirus applications, then try connecting to the VPN again. Firewalls and antivirus programs can sometimes interrupt VPN connections. For instructions, refer to the vendor's support documentation according to your firewall or antivirus software.

Reinstall SecureLine VPN

If your issue persists, reinstall SecureLine VPN. For detailed instructions, refer to the following articles:

  • Uninstall Avast SecureLine VPN, then restart your PC.
  • Install Avast SecureLine VPN.
  • Activate Avast SecureLine VPN, then try connecting to the VPN again.
  • Uninstall Avast SecureLine VPN, then restart your Mac.
  • Install Avast SecureLine VPN.
  • Activate Avast SecureLine VPN, then try connecting to the VPN again.

If these steps do not resolve the issue, contact Avast Support. Ensure to include the VPN error code message (as a screenshot) and troubleshooting steps you've already tried.

  • Avast SecureLine VPN 5.x for Windows
  • Avast SecureLine VPN 4.x for Mac
  • Microsoft Windows 11 Home / Pro / Enterprise / Education
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 13.x (Ventura)
  • Apple macOS 12.x (Monterey)
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
     


Updated on: 02/06/2022

Was this article helpful?

Need additional help?

Contact us
Avast logo
India (English)
For home
  • Support
  • Security
  • Privacy
  • Performance
  • Blog
  • Forum
For business
  • Business support
  • Business products
  • Business partners
  • Business blog
  • Affiliates
For partners
  • Mobile Carriers
Company
  • Contact Us
  • Investors
  • Careers
  • Press Center
  • Diversity & Inclusion
  • Digital trust
  • Technology
  • Research Participation
1988-2023 Copyright Avast Software s.r.o.
Privacy policy Products policy Legal Report vulnerability Contact security Modern Slavery Statement Do not sell my info Subscription details