Financial accounts linked to your Avast Secure Identity account may be disconnected at any time for a variety of other reasons. If your account is disconnected, we will notify you. You must keep your financial accounts up to date and connected to keep them monitored.

For security reasons, our customer support team is unable to access your financial accounts. We can only guide you through the steps below to reconnect your financial accounts to your Avast account.

Common reasons for account disconnections

• If you have changed your financial institution’s username or password.
• Your bank's Multi-Factor Authentication (MFA).
• Security or system updates on your financial institution’s website.

Update or reconnect your financial institution

1. Sign in to your Avast Account.
2. Under the Identity Protection tile, click Go to Dashboard.
3. Click on Monitored Info then Scroll down to Financial Accounts section.
4. Under Financial Monitoring, next to the accounts that you want to modify, click Reconnect to re-establish the connection.
5. Click on and click on ⋮ to remove your account.

Your financial accounts are updated.

To add a new account read, Manage your Financial Monitoring account with Avast.

Troubleshooting tips

The alerts are based on thresholds you set in your Alert Preferences. To get the best from Financial Monitoring, ensure that your accounts stay updated and connected by visiting the portal or mobile app.

• Verify your login credentials: If you have updated your login credentials (e.g., username/password) with your financial institution, you need to update the login credentials in your identity dashboard, to allow us access to your financial accounts.
• Do not use the auto fill feature: When attempting to reconnect your account, please ensure that you type in your financial account login credentials, rather than having them auto filled by your web browser or password manager app.
• Account locked due to too many login attempts: Your financial account may have been locked due to too many failed login attempts. Log in through your financial institution's website. If you are unable to log in, contact your financial institution's customer service to resolve the issue.
• Financial institution account needs your attention: Login to your financial institution account and check if there is anything that needs your attention, such as updated Terms and Conditions, Promotional Message etc.
• Financial institution no longer supported: Your financial institution is no longer supported within our network.