How can Avast Secure Identity help me in case of identity theft?

Avast Secure Identity provides access to our Identity Restoration Specialists, who can assist you in resolving any identity theft incidents. They are knowledgeable about the necessary steps and calls to make in order to help you resolve your identity theft.

How do I connect with an Identity Restoration Specialist?

If you believe you are the victim of identity theft, call the number below to open a Restoration case.

How can an Identity Restoration Specialist help a customer?

If your identity is compromised, a dedicated Identity Restoration Specialist can help you in one of the following ways:

• Help you resolve your identity theft case with merchants and other relevant parties, including credit card companies, financial institutions, government agencies, or other official entities.
• Make three-way phone calls with you, if permitted (varies by region).
• Guide you from the beginning to the resolution of your issue.

What is the average time for a restoration case?

Each case is unique, so the time required varies depending on its complexity. We assign a dedicated Identity Restoration Specialist to help you with your case from initiation to resolution.

What are the steps in the restoration process?

You can access the service using your web browser. To go to your identity dashboard:

1. File a request: You call our Identity Restoration Specialist to inform us about the potential identity theft.
2. Collect potential identity theft information: The Identity Restoration Specialist gathers the information you provide to open a case.
3. Assistance with merchants and third parties: Our Identity Restoration Specialist guides you through the process of contacting the merchants to help you resolve your case.
4. Verify closure: Our Identity Restoration Specialist helps you close your case by ensuring you received the proper release letter from the merchants and third parties. The steps may vary per restoration case.

Are there any (technical and legal) limitations to the help that Identity Restoration Specialists can provide?

Avast Identity Restoration Specialists assist you by providing contact information of merchants and third parties and can facilitate three-way calls when permitted.

What would I do if I had a question about my coverage or policy? (Australia and New Zealand Only)

Please raise your inquiry with us, and we will make sure someone from AIG will contact you. For full terms, conditions, exclusions and limitations on the policy see the Identity Theft Insurance Policy Information Booklet here:

• Australia: nortonlifelock.com/au/en/legal/
• New Zealand: nortonlifelock.com/aa/en/legal/