Installation and setup

What should I do if installation fails?

If you experience issues trying to install Avast AntiTrack, we recommend following the exact steps in the article linked below:

• Installing Avast AntiTrack

In some cases, residual data files can prevent new installations of Avast AntiTrack. In this situation, we recommend fully uninstalling Avast AntiTrack using the steps in the following article before trying to install Avast AntiTrack again:

• Uninstalling Avast AntiTrack

When prompted, tick the box next to delete your personal Avast AntiTrack data. This ensures any residual data files are completely removed from your PC.

What should I do if activation is unsuccessful?

If activation is unsuccessful, refer to the following article for advice:

• Troubleshooting activation issues in Avast products

What if I see an error message during setup?

If you see an error message during setup, refer to the following article for advice:

• Troubleshooting common activation error messages

How do I uninstall Avast AntiTrack?

For detailed uninstallation instructions, refer to the following article:

• Uninstalling Avast AntiTrack

Error messages

Why is Avast AntiTrack asking me to purchase a subscription again?

This issue may occur for the following reasons:

• You need to reactivate Avast AntiTrack because you have renewed or changed your subscription.
• You need to renew your subscription to continue using Avast AntiTrack because your paid subscription (or free trial) has expired.

We recommend first checking the subscription status via your Avast Account:

1. Sign in to your Avast Account using the link below:
   • https://id.avast.com/sign-in
   An Avast Account was created using the email address that you provided during the subscription purchase. To sign into your Avast Account for the first time, refer to the following article: Activating your Avast Account.
2. Click the Subscriptions tile to open a list of your active and expired subscriptions.
3. Check the Subscription status for Avast AntiTrack. You may see one of the following statuses:
   • Expired: Your subscription has expired. Click the Renew Now button to purchase a new subscription.
   • Subscribed / Expiring: You already have a valid subscription. To continue using Avast AntiTrack, you need to activate your subscription. For detailed activation instructions, refer to the following article:
     • Activating Avast AntiTrack

Why did I receive the error message 'The activation code could not be found'?

This error message indicates that you have entered an activation code that was not found in our database. Ensure you include all spaces and hyphens when entering the code, or copy your activation code directly from your order confirmation email and paste it into the application. If you continue to see the error message, contact Avast Support.

This error message indicates that you have entered an activation code that was not found in our database. Ensure you include all spaces and hyphens when entering the code, or copy your activation code directly from your order confirmation email and paste it into the application. If you continue to see the error message, contact Avast Support.

Why did I receive the error message 'There was an issue installing SQL Server Compact'?

This error message is caused by a corrupted or outdated Microsoft .NET Framework. You can solve this issue by reinstalling your Microsoft .NET framework. For detailed instructions, refer to the following article:

• Troubleshooting an SQL error while installing Avast AntiTrack

If you continue to see the error message, contact Avast Support.

Why did I receive an error message telling me that Avast AntiTrack is running?

This error message can appear on Windows PCs when a program was not closed correctly and is running in the background. To resolve this issue:

1. Double-click the Avast AntiTrack icon on your desktop, or on your Windows taskbar, to open the application.
2. If the issue is not resolved, restart your PC.

Why do I keep seeing a message that Avast AntiTrack needs my permission to finish installing?

This occurs when Avast AntiTrack does not have full disk access on macOS 10.14 (Mojave) and higher. Refer to the following article for instructions to enable full disk access:

• Enabling Full Disk Access in macOS Mojave (10.14) and higher

If the issue persists after enabling full disk access, we recommend uninstalling, then reinstalling Avast AntiTrack by following the instructions in the articles below:

• Uninstalling Avast AntiTrack
• Installing Avast AntiTrack

General

What should I do if Avast AntiTrack stops detecting tracking activity?

In rare cases, Avast AntiTrack may fail to detect and block tracking attempts. If you experience this issue, we recommend first checking that you have the latest version of your preferred internet browser. Refer to the linked instructions below for your internet browser:

• Google Chrome Help ▸ Update Google Chrome
• Apple Support ▸ Update or reinstall Safari for your computer
• Mozilla Support ▸ Update Firefox to the latest release
• Microsoft Edge Support ▸ Make sure Microsoft Edge is up to date
• Microsoft Support ▸ Run the latest version of Internet Explorer 11
• Opera Support ▸ How to update your Opera browser

If updating your internet browser does not resolve the issue, refer to the following article for more troubleshooting steps:

• Troubleshooting when Avast AntiTrack cannot detect tracking activity

If Avast AntiTrack is still not working after following the steps in the article above, contact Avast Support.

What should I do if Avast AntiTrack blocks or slows down webpages?

In rare cases, Avast AntiTrack may slow down your browser, prevent certain webpages from loading, or prevent email attachments from downloading. If you experience any of these issues, we recommend first checking that you have the latest version of your preferred internet browser. Refer to the linked instructions below for your internet browser:

• Google Chrome Help ▸ Update Google Chrome
• Apple Support ▸ Update or reinstall Safari for your computer
• Mozilla Support ▸ Update Firefox to the latest release
• Microsoft Edge Support ▸ Make sure Microsoft Edge is up to date
• Microsoft Support ▸ Run the latest version of Internet Explorer 11
• Opera Support ▸ How to update your Opera browser

If updating your internet browser does not resolve the issue, fully uninstall and then reinstall Avast AntiTrack by following the exact steps in the following article:

• Troubleshooting when Avast AntiTrack cannot detect tracking activity

If you continue to experience issues, refer to the following article for more troubleshooting steps:

• Troubleshooting when Avast AntiTrack blocks or slows down webpages

If Avast AntiTrack is still not working after following the steps in the article above, contact Avast Support.

What should I do if Avast AntiTrack disappears from my PC after reboot?

This issue may occur if Avast AntiTrack was not installed with elevated system privileges (for example, if you ran the setup file from a user account without administrative privileges). To resolve this issue:

1. Ensure you are signed in to Windows as a user with administrative privileges. For instructions, refer to the following article:
   • Managing administrative accounts on your Windows PC
2. Uninstall Avast AntiTrack from your PC. For instructions, refer to the following article:
   • Uninstalling Avast AntiTrack
3. Click the button below to download the Avast AntiTrack setup file, and save it to a familiar location on your PC (by default, downloaded files are saved to your Downloads folder). Download Avast AntiTrack for Windows
4. Right-click the downloaded setup file avast_antitrack_premium_setup.exe and select Run as administrator from the context menu.
5. Complete installation by following the exact steps in this article:
   • Installing Avast AntiTrack
6. Restart your PC.

Why is Avast AntiTrack protection paused when I connect to a VPN in another app?

Avast AntiTrack uses a local VPN connection to protect your privacy. A VPN connection can only work for one app at a time, so when you connect to another VPN, Avast AntiTrack automatically pauses the local VPN connection that is used to protect you from tracking attempts. When you stop using another VPN app, Avast AntiTrack prompts you to enable tracking protection again.

How can I check if my Avast AntiTrack is up-to-date?

To ensure you have the latest version of Avast AntiTrack:

1. Open Avast AntiTrack and go to ☰ Menu ▸ Settings.
2. Open Avast AntiTrack and click Settings in the left panel.
3. Click Check for updates.

If a new version of Avast AntiTrack is available, the program will automatically start updating.

How can I check which version of Avast AntiTrack I have?

To check which version of Avast AntiTrack is installed on your device:

1. Open Avast AntiTrack and go to ☰ Menu ▸ Settings.
2. Open Avast AntiTrack and click Settings in the left panel.
3. Open Avast AntiTrack and select Settings (the gear icon).
4. Under the Updates heading, the application version number is displayed next to Version.
5. Under the Updates heading, the application version number is displayed next to Installed version.
6. The app version number is displayed under Version.

Contact Avast Support

How can I send a message to Avast Support?

To contact Avast Support, click the link below to open our contact form:

• Avast Support

1. Open Avast AntiTrack and select Settings (the gear icon) ▸ Support.
2. Enter your contact details and message, then tap Send message.

How can I get log files to send to Avast Support?

If you have been requested by an Avast Support agent to send log files to help diagnose an issue, refer to the following article for instructions to use the Avast Support Tool:

• Submitting a support file using the Avast Support Tool