Canceling the renewal for a subscription via your Avast Account

This article does not apply to Avast subscriptions purchased via Google Play Store or the App Store. To cancel a subscription purchased via one of these vendors, refer to the following article: Canceling an Avast subscription via Google Play Store or the App Store.

If you do not want to cancel via your Avast Account, refer to the following article: Alternative methods for canceling the renewal for an Avast subscription.

This article explains how to cancel a renewal for an Avast subscription via your Avast Account. An Avast Account was created using the email address that you provided during the subscription purchase.

• To sign in to your Avast Account for the first time, refer to the following article: Activating your Avast Account.
• If you do not know the password for your Avast Account, refer to the following article: Resetting your Avast Account password.

Canceling the renewal of your subscription before the next billing date ensures you will not be renewed or charged for the renewal. For more information about canceling the renewal for an Avast subscription, refer to the following article: Canceling an Avast subscription - FAQs.

Cancel the renewal for a subscription

1. Sign in to your Avast account using the link: https://id.avast.com/sign-in
2. In the top-right corner of the page, click My account and then click My subscriptions.
3. In the My subscriptions page, next to the subscription you want to cancel, click Manage renewal. If the subscription does not appear on the My Subscriptions screen, refer to the Still need help? section below.  
4. Next to Plan Renewal, click Unsubscribe.
5. Select a reason for cancelling the subscription.
6. Follow the on-screen instructions to complete the cancellation. 

Your subscription renewal is now canceled. You will receive confirmation of the cancellation by email.

If you have multiple Avast subscriptions, repeat the steps above for each subscription you want to cancel the renewal for.

When the subscription renewal is canceled, the status changes to Expiring. You can continue using your paid Avast subscription until the expiration date shown next to Expires on. After this date, you will either lose access or you will be switched to the free version.

Still need help?

If this article did not help you cancel the renewal for your subscription, try one of the possible solutions below according to your issue:

• Add a missing subscription: If the subscription you want to cancel the renewal for does not appear in your Avast Account, you can manually add the missing subscription. For instructions, refer to the following article: Adding a missing subscription to your Avast Account.
• Use an alternative method: If you cannot cancel the renewal for the subscription via your Avast Account, we recommend using an alternative cancellation method. For more information, refer to the article: Alternative methods for canceling the renewal for an Avast subscription.