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Troubleshooting slow internet connection with Avast SecureLine VPN

 

You may experience a slower internet connection when using Avast SecureLine VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

To improve your internet speed when connected to Avast SecureLine VPN, try the following troubleshooting steps:

Instructions

  1. Try connecting to different server locations. Open Avast SecureLine VPN, click Change on the main application screen, then choose a different location. For detailed instructions, refer to the following article:
  2. Try different VPN protocols. Open Avast SecureLine VPN, and go to ☰ Menu ▸ Settings ▸ VPN protocols. For detailed information, refer to the following article:
  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.
  4. Ensure that the connection speed is stable when VPN is disabled.
  1. Try connecting to different server locations. Open Avast SecureLine VPN, click Change on the main application screen, then choose a different location. For detailed instructions, refer to the following article:
  2. Try different VPN protocols. Open Avast SecureLine VPN, and go to ☰ Menu ▸ Preferences ▸ VPN protocols. For detailed information, refer to the following article:
  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.
  4. Ensure that the connection speed is stable when VPN is disabled.
  1. Try connecting to different server locations. Open Avast SecureLine VPN, tap Server location at the bottom of the main app screen, then tap a different location. For detailed instructions, refer to the following article:
  2. Try different VPN protocols. Open Avast SecureLine VPN, go to Settings (the gear icon) ▸ VPN Protocol. For detailed information, refer to the following article:
  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.
  4. Ensure that the connection speed is stable when VPN is disabled.
  1. Try connecting to different server locations. Open Avast SecureLine VPN, tap Server location at the bottom of the main app screen, then tap a different location. For detailed instructions, refer to the following article:
  2. Try different VPN protocols. Open Avast SecureLine VPN, go to Settings (the gear icon) ▸ VPN Protocol. For detailed information, refer to the following article:
  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.
  4. Ensure that the connection speed is stable when VPN is disabled.
  • Avast SecureLine VPN 5.x for Windows
  • Avast SecureLine VPN 4.x for Mac
  • Avast SecureLine VPN 6.x for Android
  • Avast SecureLine VPN 6.x for iOS
  • Microsoft Windows 11 Home / Pro / Enterprise / Education
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 13.x (Ventura)
  • Apple macOS 12.x (Monterey)
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
     
  • Google Android 6.0 (Marshmallow, API 23) or later
     
  • Apple iOS 14.0 or later


Updated on: 08/09/2023

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