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Troubleshooting slow internet connection with Avast SecureLine VPN

 

You may experience a slower internet connection when using Avast SecureLine VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

To improve your internet speed when connected to Avast SecureLine VPN, try the following troubleshooting steps:

Instructions

  1. Try connecting to different server locations. Open Avast SecureLine VPN, click Change on the main application screen, then choose a different location. For detailed instructions, refer to the following article:
    • Avast SecureLine VPN for Windows and Mac - Getting Started ▸ Connect to a different location
  2. Try different VPN protocols. Open Avast SecureLine VPN, and go to ☰ Menu ▸ Settings ▸ VPN protocols. For detailed information, refer to the following article:
    • Avast SecureLine VPN - Frequently Asked Questions ▸ Can I change the VPN protocol that Avast SecureLine VPN uses?
  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.
  4. Ensure that the connection speed is stable when VPN is disabled.
  1. Try connecting to different server locations. Open Avast SecureLine VPN, click Change on the main application screen, then choose a different location. For detailed instructions, refer to the following article:
    • Avast SecureLine VPN for Windows and Mac - Getting Started ▸ Connect to a different location
  2. Try different VPN protocols. Open Avast SecureLine VPN, and go to ☰ Menu ▸ Preferences ▸ VPN protocols. For detailed information, refer to the following article:
    • Avast SecureLine VPN - Frequently Asked Questions ▸ Can I change the VPN protocol that Avast SecureLine VPN uses?
  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.
  4. Ensure that the connection speed is stable when VPN is disabled.
  1. Try connecting to different server locations. Open Avast SecureLine VPN, tap Server location at the bottom of the main app screen, then tap a different location. For detailed instructions, refer to the following article:
    • Avast SecureLine VPN for Android and iOS - Getting Started ▸ Connect to a different location
  2. Try different VPN protocols. Open Avast SecureLine VPN, go to Settings (the gear icon) ▸ VPN Protocol. For detailed information, refer to the following article:
    • Avast SecureLine VPN - Frequently Asked Questions ▸ Can I change the VPN protocol that Avast SecureLine VPN uses?
  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.
  4. Ensure that the connection speed is stable when VPN is disabled.
  1. Try connecting to different server locations. Open Avast SecureLine VPN, tap Server location at the bottom of the main app screen, then tap a different location. For detailed instructions, refer to the following article:
    • Avast SecureLine VPN for Android and iOS - Getting Started ▸ Connect to a different location
  2. Try different VPN protocols. Open Avast SecureLine VPN, go to Settings (the gear icon) ▸ VPN Protocol. For detailed information, refer to the following article:
    • Avast SecureLine VPN - Frequently Asked Questions ▸ Can I change the VPN protocol that Avast SecureLine VPN uses?
  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.
  4. Ensure that the connection speed is stable when VPN is disabled.
  • Avast SecureLine VPN 5.x for Windows
  • Avast SecureLine VPN 4.x for Mac
  • Avast SecureLine VPN 6.x for Android
  • Avast SecureLine VPN 6.x for iOS
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Updated on: 08/09/2023

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