Avast Account - FAQs

An Avast Account is a portal for managing your paid Avast subscriptions. On your Avast Account you can find information about:

• Subscriptions: Find tools and information to help you manage your Avast subscriptions. Options include download links for all of your purchased apps, valid activation codes, and the number of devices where you are currently using the subscription.
• Billing: Check the next billing date for each subscription, change your payment card details, and unsubscribe directly via your Avast Account if you do not want to be charged again for a subscription.
• Order history: Review your complete Avast order history. Options include requesting a refund, finding your Order ID number, and retrieving an order invoice.

An Avast Account was created using the email address that you provided during the subscription purchase. To sign into your Avast Account for the first time, refer to the following article:

• Activating your Avast Account

I don't know my password

You can reset your password using the recover password page.

For detailed instructions, refer to the following article:

• Resetting your Avast Account password

I don't know my email address

We recommend checking if an email address is already in the Avast Account database:

1. Go to the recover password page.
2. Enter the email address that you think may be correct, and click Continue.

If you see the message An account with this email doesn't exist - yet, the email address is not registered and try entering a different email address.

If you purchased a subscription using another email address, you can link that subscription to your Avast Account to have all your subscriptions under one account. To manually link a subscription to your Avast Account:

1. Sign in to your Avast Account using the link: https://id.avast.com/sign-in
2. On the top-right corner of the page, click My account and then click Account settings.
3. In the Account settings page, next to Contact Information and Password, click Restore subscription.
4. Enter the new email address and your current Avast Account password, then click Add.

An Avast subscription cannot appear in more than one Avast Account simultaneously. If you have two Avast Accounts with active subscriptions that you would like to have under one Avast Account, you can delete one account and add the associated email address to the other account.

To see a list of your Avast subscriptions:

1. Sign in to your Avast Account using the link: https://id.avast.com/sign-in
2. On the top-right corner of the page, click My account and then click My subscriptions.

The My Subscriptions screen displays your Avast subscriptions.

For more information about the available options, refer to the following article:

• Managing subscriptions via your Avast Account

If an Avast subscription does not appear in your Avast Account, refer to the following section in this article for advice: What if a subscription does not appear in my Avast Account?

It is not possible to cancel an Avast subscription purchased via Google Play Store or the App Store using your Avast Account. To learn how to cancel a subscription via one of these vendors, refer to the following article: Canceling an Avast subscription via Google Play Store or the App Store.

For detailed instructions on how to cancel an Avast subscription via your Avast Account, refer to the following article:

• Canceling the renewal for a subscription via your Avast Account

If a subscription is not visible in your Avast Account, ensure that the email address used for the purchase is the same. If the email address is not the same, you can add it to your account. For detailed instructions, refer to the following section: What if a subscription does not appear in my Avast Account?

To update the payment card details for an Avast subscription via your Avast Account:

1. Sign in to your Avast Account using the link: https://id.avast.com/sign-in
2. In the top-right corner of the page, click My account and then click Payments center.
3. Next to the payment method you want to modify, click Update.
4. In the Update your payment method page, modify the details.
5. Click Update.

Your new payment details are now saved.

For detailed instructions, or to learn about other methods for changing your payment details, refer to the following article:

• Updating your payment details for Avast subscriptions

The Family Sharing feature in your Avast Account allows you to share an Avast subscription with up to 5 other people.

For more information about Family Sharing, refer to the following article:

• Using Family Sharing in your Avast Account

To view the number of devices currently using a subscription:

1. Sign in to your Avast Account using the link: https://id.avast.com/sign-in
2. On the top-right corner of the page, click My account and then click My subscriptions.
3. In the My subscriptions page, on each subscription, you can see X of XX device(s) used.
   

   Devices appear in your Avast Account within 2 hours after an Avast subscription is installed and activated on the device.

A new device automatically appears in your Avast Account device list within 2 hours after you install and activate the app on the device.

To see a list of devices using your Avast subscriptions:

1. Sign in to your Avast Account using the link: https://id.avast.com/sign-in.
2. On the top-right corner of the page, click My account and then click My subscriptions.
3. In the My subscriptions page, on each subscription, next to X of XX device(s) used, click Manage devices.
4. The following options are available:
   • Device name: Name of the device for quick recognition.
   • First installation: Shows the date the app was first used on this device.
   • Remove device: Remove the device from your subscription.

Follow these steps:

1. Sign in to your Avast Account using the link: https://id.avast.com/sign-in
2. On the top-right corner of the page, click My account and then click Order history.

The Order history screen displays a full list of your transactions with Avast.

The Order history screen does not show purchases that were processed by Google Play Store or the App Store. Additionally, you only see payments made using the email addresses that are linked to your Avast Account. You can check which email addresses are currently linked to your Avast Account via My account ▸ Account settings.

Follow these steps:

1. Sign in to your Avast Account using the link: https://id.avast.com/sign-in
2. On the top-right corner of the page, click My account and then click Order history.
3. The order number for each transaction is shown under Order number.

For detailed instructions on how to locate your Avast order ID number, refer to the following article:

• Finding your Avast order ID number

If you are not completely satisfied with your Avast app, contact us within 30 days of purchase to receive a full refund. To request a refund directly via your Avast Account:

1. Sign in to your Avast Account using the link: https://id.avast.com/sign-in
2. On the top-right corner of the page, click My account and then click Order history.
3. Click Cancel and request refund next to the order that you want a refund for.

   The Cancel and request refund option only appears next to orders that are eligible for a refund.

4. Select a reason on why you are requesting for a refund.
5. Follow the on-screen instructions.

Your refund request has now been submitted for processing. You will be notified by email when the request has been processed.

For payments made by credit/debit card or PayPal, the refund process can take up to 7 business days. For other payment methods, the refund process can take up to 14 business days.

To learn about other methods for requesting a refund, refer to the following article:

• Requesting a refund for an Avast subscription

1. Sign in to your Avast Account using the link: https://id.avast.com/sign-in
2. On the top-right corner of the page, click My account and then click Order history.
3. Click Invoice in the box for the relevant Avast purchase.

Your order invoice opens in a new browser window.

Customers from the European Union and several other countries (for example, Canada and Australia) may download a VAT Invoice or a credit memo in PDF format. Customers from the rest of the world may print the invoice by clicking Print.

To access the Avast Forum, click Go to forum on the Community forum tile on the main Avast Account screen. This channel is monitored by Avast employees and is a quick way to ask questions and discuss Avast apps with other users.

We cannot guarantee that all questions posted in the Avast Forum will receive a response directly from an Avast employee.

For extra security, you can protect your Avast Account with 2-step verification. When you enable 2-step verification, you need to enter your password and a verification code from the Google Authenticator app each time you sign in. For detailed instructions, refer to the following article:

• Protecting your Avast Account with 2-step verification

1. Sign in to your Avast Account using the link: https://id.avast.com/sign-in
2. On the top-right corner of the page, click My account and then click Account settings.
3. In the Email and password section, under Secondary emails, you can view the email addresses that are currently linked to your Avast account. The email address that you use to sign in to your Avast account is marked as your Primary email.

The following options are available:

• Set as primary: Make this the email address that you need to enter when you sign in to your Avast Account.
• Delete: Remove this email address from your Avast Account along with all of the linked subscriptions and payments. You cannot remove your Primary email address.

For detailed instructions on how to change your password, refer to the following article:

• Resetting your Avast Account password

To submit Data Subject Rights (DSR) or Privacy Requests for Avast, such as requesting the deletion of your data (Right to Erasure) or requesting a copy of your data (Right to Access), read Submitting Data Subject Rights and Privacy Requests.

When you purchase an Avast subscription via the official Avast website, the subscription automatically appears in your Avast Account if the email address that you provide at checkout is linked to your Avast Account. You can check which email addresses are currently linked to your Avast Account.

1. Sign in to your Avast Account using the link: https://id.avast.com/sign-in
2. On the top-right corner of the page, click My account and then click Account settings.
3. In the Account settings page, next to Contact Information and Password, click Restore subscription.
4. Enter the new email address and your current Avast Account password, then click Add.

If you provided a different email address at checkout, you can manually add the missing subscription to your Avast Account. For instructions, refer to the following article:

• Adding a missing subscription to your Avast Account

The following Avast subscriptions and services do not appear in your Avast Account:

• Avast subscriptions purchased via Google Play Store or the App Store
• Avast Premium Tech Support
• Avast Virus Removal
• Avast free apps
• Canceled subscriptions

Once you cancel a subscription, it is removed from My subscriptions. If you need to retrieve information about a canceled subscription, contact Avast Support.

This error message appears when you try to sign in to your Avast Account using the Continue with Google option while you are signed in to a corporate Google Account managed via Google Apps Device Policy. To resolve this issue, try one of the options below:

• Return to the Avast Account sign in page. Rather than using the Continue with Google option, manually enter your Avast Account credentials, then click Continue.
• Return to the Avast Account sign in page and select Continue with Google. From the list of Google Accounts that appears, select a non-corporate Google Account (for example, your personal Google Account). If prompted, enter your Google Account credentials.

You are now signed in to your Avast Account.

To sign in to your Avast Account via Continue with Google, you must choose a Google Account with an email address that is linked to your Avast Account. However, it does not need to be the Primary email address for your Avast Account.

Every time you sign in to your Avast Account, we automatically scan known data breaches to ensure that your password is safe. If we find that the password you use to access your Avast Account was leaked online in another service's data breach, we immediately lock the account. To unlock your Avast Account, you need to reset your password.

For detailed instructions, refer to the following article:

• Resetting your Avast Account password

The password reset email, sent from the Avast email address notification@emails.avast.com, may be marked as spam and moved to your spam folder.

For detailed instructions on how to disable 2-step verification for your Avast Account, refer to the following article:

• Protecting your Avast Account with 2-step verification ▸ Disable 2-step verification