Submitting a support file using the Avast Support Tool

The Avast Support Tool is a diagnostic tool that checks your Avast apps for common problems. It gathers the necessary files from your PC and sends them to Avast Support representatives and engineers for further analysis.

Avast Support does not automatically check for newly submitted support files. Before you send a support file via the Avast Support Tool, please notify Avast Support via the support portal.

Run the Avast Support Tool

There are two methods for running the Avast Support Tool:

• Download: Installs and runs an executable file on your PC. This method is useful if you are unable to open your Avast product.
• Settings: Runs the Avast Support Tool directly from Avast Premium Security. This method is not available for other Avast products.

Choose your preferred method:

Send a file log to Avast Support

1. After following the instructions above to run the Avast Support Tool, click Next to create a support file log.
2. On the new screen that appears, fill in the following information:
   1. The email address you provided to Avast Support when submitting a ticket via the support portal.
   2. The ticket number you received from Avast Support after submitting the ticket.
   3. Optionally, write additional details about your issue and/or add additional files and screenshots.
3. Click Generate to allow the tool to gather the necessary files. This process may take several minutes.
4. The support file is automatically sent to Avast Support if you are connected to the internet. For future reference, note the File ID. In your next communication with Avast Support, you can provide the support File ID to our support representatives.
   
   Click Finish to complete the file submission to Avast Support.