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Avast Premium Security - FAQs

 

General

What is Avast Premium Security?

Avast Premium Security is our latest multi-platform security solution, which offers flexible and advanced protection for all your devices.

The following Avast Premium Security products are available:

  • Avast Premium Security (for PC, previously Avast Premier)
  • Avast Premium Security (for Mac, previously Avast Security Pro)
  • Avast Mobile Security Premium (for Android, previously Avast Mobile Security Pro)
  • Avast Mobile Security Premium (for iOS, Previously Avast Mobile Security Pro)

An Avast Premium Security (Single-Device) subscription protects one device on one platform. An Avast Premium Security (Multi-Device) subscription protects up to 10 devices on the platforms of your choice, and allows you to freely transfer your subscription from one device or platform to another.

Can I use Avast Premium Security on multiple devices and platforms?

Yes. You can activate an Avast Premium Security (Multi-Device) subscription on up to 10 devices across multiple platforms, and easily transfer your protection from one device or platform to another.

You can activate an Avast Premium Security (Single-Device) subscription on one device on one platform.

Check your Avast Account or a confirmation email to confirm which subscription type you purchased.

Is a free-trial version of Avast Premium Security available?

Yes. The following trial versions are currently available:

  • Avast Premium Security for PC: 30-day trial
  • Avast Premium Security for Mac: 60-day trial
You may need to enter payment details before starting your free trial. If you cancel your subscription before the free trial expires, you are not charged.

Trial versions of certain Avast Premium Security products are available. The length and availability of the trial varies depending on the product. You can view available trial versions, check the length of a trial, then download an available trial version from the Avast website.

Changes to existing products

How does the launch of Avast Premium Security affect Avast Premier?

After the update to application version 19.7, we will automatically upgrade existing Avast Premier users to Avast Premium Security.

What happens after the upgrade?

  • You can continue to use all features that were included in Avast Premier.
  • From the end of September, Avast Premier users will receive an additional upgrade to Avast Premium Security (Multi-Device), which allows you to activate Avast Premium Security on up to 10 devices across multiple platforms.

How does the launch of Avast Premium Security affect Avast Internet Security and Avast Pro Antivirus?

Avast Internet Security and Avast Pro Antivirus are no longer available for purchase and we are in the process of discontinuing support for these products. We are gradually upgrading all existing users to Avast Premium Security.

What happens after the upgrade?

  • You can continue to use all features that were included in your previous version of Avast Antivirus.
  • Avast Premium Security is an upgrade to your current Antivirus protection. It includes all the features included in Avast Internet Security, and additionally includes Webcam Shield, Data Shredder, and automatic updates in Software Updater.
  • You are upgraded to Avast Premium Security (Single-Device). Depending how many PCs your original subscription protected, you may receive an additional upgrade to Avast Premium Security (Multi-Device) from the end up September. The Multi-Device subscription option allows you to activate Avast Premium Security on up to 10 devices across multiple platforms.
We are upgrading users gradually and this process may take several months. If you do not want to wait for an automatic upgrade, you can manually upgrade to Avast Premium Security.

How does the launch of Avast Premium Security affect Avast Security Pro?

After the update to application version 14.0, we will automatically upgrade existing Avast Security Pro users to Avast Premium Security for Mac.

What happens after the upgrade?

  • You can continue to use all features that were included in Avast Security Pro.
  • Avast Premium Security for Mac offers increased stability, and a refreshed user interface.
  • You are upgraded to Avast Premium Security (Single-Device), which protects 1 Mac.

How does the launch of Avast Premium Security affect Avast Mobile Security Pro?

Avast Mobile Security Pro continues as Avast Mobile Security Premium with no changes to product features or functionality on both Android and iOS.

Upgrade

How can I manually upgrade to Avast Premium Security?

If you use Avast Premier, Avast Internet Security, or Avast Pro Antivirus, you can manually upgrade to Avast Premium Security:

  • Open the Avast Antivirus user interface and go to ☰ Menu ▸ Settings.
  • Go to General ▸ Update.
  • Select Update Now in the Get Avast Premium Security box.
If you use Avast Security Pro for Mac, or Avast Mobile Security Pro, your product updates automatically with no action required from you.

When will my product automatically upgrade to Avast Premium Security?

Refer to the relevant information below according to your platform:

  • Windows: We will begin gradually upgrading users after the release of application version 19.7. This process may take several months, so we recommend immediately upgrading to Avast Premium Security from within your Avast Antivirus user interface.
  • Mac: We will begin gradually upgrading users after the release of application version 14.0. You can expect to receive the upgrade before the end of September.
If you did not receive an automatic upgrade, try manually checking for available updates, and ensure that automatic updates are enabled in your application's settings. For detailed instructions, refer to the article below:

What happens if I upgrade to Avast Premium Security before my previous Avast subscription expires?

When you purchase an Avast software subscription before your current subscription expires, the new subscription period automatically includes the amount of time remaining on your previous subscription. If our system fails to connect the subscriptions properly, contact Avast Support so that we can extend it manually.

Subscriptions

How can I activate my Avast Premium Security subscription?

For detailed instructions to activate your Avast Premium Security product, refer to the relevant article below:

The number of devices you can activate depends on which Avast Premium Security subscription option you purchased.

When you upgrade to Avast Premium Security from an existing paid Avast security product, your Avast Premium Security subscription activates automatically.

How can I upgrade from Avast Premium Security (Single-Device) to Avast Premium Security (Multi-Device)?

If you already have an Avast Premium Security (Single-Device) subscription, upgrade to Avast Premium Security (Multi-Device) by either clicking a notification within an installed Avast Premium Security product, or by purchasing Avast Premium Security (Multi-Device) from the Avast website.

How can I transfer my subscription to another device?

If you have Avast Premium Security (Single-Device), you can activate your subscription on one device. If you want to transfer your subscription to an alternative device, uninstall Avast Premium Security from the original device before activating your subscription on the new device.

If you have Avast Premium Security (Multi-Device), you can activate your subscription on up to 10 devices simultaneously. If you no longer wish to use your subscription on an activated device, you can uninstall Avast Premium Security and activate your subscription on an alternative device.

For detailed instructions refer to the article below:

Can I get a refund if I am unsatisfied with Avast Premium Security?

Avast offers a 30 day, money-back guarantee from the date of purchase for most products.

Restrictions apply to certain orders according to the terms and conditions presented at the time of purchase. For instance, for Avast mobile products purchased from Google Play or iTunes, the return policy of the vendor applies. For more information, contact Google Play or iTunes directly.

To request a refund for an Avast product for Windows or Mac, contact Avast Support and provide your name, order number, and the reason for your refund request.

For more information, refer to the article below:

Download and Installation

What are the system requirements for Avast Premium Security?

  • PC: Windows 10, 8.1, 8, 7 (SP2) (32 or 64-bit), 1 GB RAM, 2 GB free hard disk space.
  • Mac: macOS 10.10 (Yosemite) or higher with 500 MB of hard disk space.
  • Android: Android 5.0 (Lollipop, API 21) or higher.
  • iPhone/iPad: iOS 10.0 or higher.
Avast Premium Security is not supported (is not compatible, cannot be installed, and will not run) on DOS, Microsoft Window editions earlier than Windows 7, Microsoft Windows Server operating systems, or any others not specified as supported.

How can I download Avast Premium Security?

Download your preferred Avast Premium Security product using the relevant direct link below:

Most paid Avast security products update automatically to Avast Premium Security, so manual download and install is not required. If you have Avast Premier, Avast Internet Security or Avast Pro Antivirus, you can update your protection from within the existing user interface.

How can I install Avast Premium Security?

For detailed instructions to download and install your Avast Premium Security product, refer to the relevant article below:

Most paid Avast security products update automatically to Avast Premium Security, so manual download and install is not required. If you have Avast Premier, Avast Internet Security, or Avast Pro Antivirus, you can update your protection from within the existing user interface.
  • Avast Premium Security 19.x for Windows
  • Avast Premium Security 14.x for Mac
  • Avast Mobile Security Premium 6.x for Android
  • Avast Mobile Security Premium for 1.x iOS
  • All supported operating systems

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