<p>If the Avast AntiTrack browser extension fails to establish a connection with the Avast AntiTrack app, you may see the following error message: <u>We're unable to communicate with your AntiTrack app</u>.</p>
<p>If this happens, you can fix the issue by following the steps below:</p>
    
<div class="options">
    
    <div class="chrome">
        <ol>
            <li>Click <code>&#8942;</code> <b>Menu</b> (the three dots) in the top-right corner of Google Chrome, then select <b>Extensions</b> &rtrif; <b>Manage Extensions</b>.
            </li>
            <li>Under Avast AntiTrack, click <b>Remove</b>, then click <b>Remove</b> again on the confirmation screen.
            </li>
            <li>Reinstall the Avast AntiTrack extension. For detailed instructions, refer to the following article:
                <ul>
                    <li><a href="/article/394/">Install the Avast AntiTrack browser extensions</a>
                    </li>
                </ul>
            </li>
        </ol>
    </div>
    
    <div class="firefox">
        <ol>
            <li>Click <code>&#9776;</code> <b>Menu</b> (the three lines) in the top-right corner of Mozilla Firefox, then select <b>Add-ons and themes</b>.
            </li>
            <li>Under Avast AntiTrack, click <code>&#8230;</code> <b>Settings</b> (the three dots), then click <b>Remove</b> again on the confirmation screen.
            </li>
            <li>Reinstall the Avast AntiTrack extension. For detailed instructions, refer to the following article:
                <ul>
                    <li><a href="/article/394/">Install the Avast AntiTrack browser extensions</a>
                    </li>
                </ul>
            </li>
        </ol>
    </div>
    
    <div class="edge">
        <ol>
            <li>Click <code>&#8230;</code> <b>Settings</b> (the three dots) in the top-right corner of Microsoft Edge, then select <b>Extensions</b> &rtrif; <b>Manage Extensions</b>.
            </li>
            <li>Under Avast AntiTrack, click <b>Remove</b>, then click <b>Remove</b> again on the confirmation screen.
            </li>
            <li>Reinstall the Avast AntiTrack extension. For detailed instructions, refer to the following article:
                <ul>
                    <li><a href="/article/394/">Install the Avast AntiTrack browser extensions</a>
                    </li>
                </ul>
            </li>
        </ol>
    </div>

</div>
   
<p>If the issue persists, uninstall then reinstall Avast AntiTrack by following the steps below:</p>
   <ol>
       <li>On your keyboard, press the <code><img src="https://static.avast.com/support/kb/images/v2024/icon/winkey_icon.webp" /></code> <b>Windows logo</b> key and <code>R</code> key simultaneously to open the <b>Run</b> dialog box.
       </li>
       <li>Type <code>appwiz.cpl</code> in the <b>Open</b> field, then click <b>OK</b>.
       </li>
       <li>In the list of currently installed programs, select <b>Avast AntiTrack</b>, then click <b>Uninstall</b> or <b>Change</b>.
       </li>
       <li>Click <b>Yes</b> to confirm.
       </li>
       <li>Once the app is uninstalled, close all programs and restart your PC.
       </li>
       <li>Reinstall Avast AntiTrack. For detailed instructions, refer to the following article:
           <ul>
               <li><a href="/article/277/?option=pc">Installing Avast AntiTrack</a>
               </li>
           </ul>
       </li>
   </ol>
<p>The issue is now solved.</p>

<div class="conditions">
    <ul>
        <li>Avast AntiTrack</li>
    </ul>
    <ul>
        <li>Microsoft Windows<br /><br />
        </li>
        <!--<li><i>For a full list of system requirements visit our <a href="/article/3660/">System Requirements article</a>.</i>
        </li>-->
    </ul>
</div>

Updated on: 27/11/2024