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Avast Family Space - FAQs

Avast Family Space is a parental assistance application that gives you complete parental control over your family's mobile devices. The product consists of Avast Family Space for parents, which runs on 1 administrator device, and Avast Family Space for kids, which runs on up to 10 monitored devices.

General

What is Avast Family Space?

Avast Family Space is a parental assistance application. It allows you to install the Avast Family Space for parents app on your mobile device, and pair it to the Avast Family Space for kids app on your child's device. When the devices are paired, a variety of protection and location features are unlocked, which give you more control over your child's safety.

What are the system requirements?

Currently, Avast Family Space is available for mobile devices running the following operating systems:

  • Android 5.0 (Lollipop, API 21) and higher
  • iOS 10.0 and higher
The parent device and all child devices must be running one of the systems above for Avast Family Space to function properly.

Can I try Avast Family Space before purchasing it?

Avast Family Space is free for the first 7 days when you install via Google Play Store on your Android device or via the App Store on your iOS device. If you purchase the application via Avast Antivirus desktop products or Google Play Store you will receive a 30-day, money-back guarantee.

How many devices can I monitor from my Parent app?

From the Parent app, you can locate and filter content on up to 10 devices. All child devices must have the Avast Family Space for kids app installed before you can begin monitoring them from the Parent app.

Installation and Pairing

Is the Child app required for Avast Family Space to function?

Yes. The child device must have Avast Family Space for kids installed before it can be monitored. For Avast Family Space to function, the app must also be paired with Avast Family Space for parents, which acts as the administrator, and includes all parental control features.

How do I add my child's device to the Parent app?

Once Avast Family Space for parents is installed, you need to add your child as a family member in your Parent app, install Avast Family Space for kids on your child's device, then pair the child's device with the parent device. To add a child to your Parent app:

  1. Open Family Space from the Home screen of the parent device.
  2. Tap Settings (the gear icon) in the top-right corner of the screen.
  3. Select Manage Family.
  4. Tap Add A Family Member at the bottom of the screen.
  5. Type your family member's Name into the text box, then tap Add Family Member.
  6. Select a content filter.
  7. Select one of the following actions:
    • Customize: allows you to enable/disable specific categories within this content filter.
    • Block: allows you to block specific applications on your child's device.
    • Not now: skips customization. You can customize content filters at any time.
  8. Tap Add Home to save your home address to location services. Alternatively, tap Not now to add your home address later.
  1. Open Family Space from the Home screen of the parent device.
  2. Tap Settings (the gear icon) in the top-right corner of the screen.
  3. Select My Family.
  4. Tap Add Family Member at the bottom of the screen.
  5. Type your family member's Name into the text box, then tap Next.
  6. Select a content filter.
  7. Select one of the following actions:
    • Customize: allows you to enable/disable specific categories within this content filter.
    • Block: allows you to block specific applications on your child's device.
    • Not now: skips customization. You can customize content filters at any time.
  8. Tap Add Home to save your home address to location services. Alternatively, tap Skip to add your home address later.

Your family member is now added to the Parent app. To pair a child's device to your Parent app and begin monitoring, tap Pair Phone at the bottom of each family member's profile.

How do I install Avast Family Space on my child’s mobile device?

Avast Family Space for kids must be installed on each device you want to monitor from the Parent app. The app can be installed on either Android or iOS devices.

  1. Open Family Space from the Home screen of the parent device.
  2. Select a family member at the top of the screen.
  3. Tap Pair Phone at the bottom of the screen.
  4. Select either Email or Text.
  5. Select your child's email address or phone number from your existing contacts, or enter your child's email address or phone number into the relevant text box manually.
  6. Tap Send Invite.
  7. Using your child's device, open the text (SMS) message or email, and tap the link to download the Avast Family Space for kids app. Follow the on-screen instructions to finish the pairing process.
  1. Open Family Space from the Home screen of the parent device.
  2. Select a family member at the top of the screen.
  3. Tap Pair Phone at the bottom of the screen.
  4. Select Send Text.
  5. Select your child's phone number from your exisiting contacts, or enter your child's phone number into the relevant text box manually.
  6. Tap Send Invite.
  7. Using your child's device, open the text (SMS) message, and tap the link to download the Avast Family Space for kids app. Follow the on-screen instructions to finish the pairing process.

When the devices are successfully paired, a confirmation text (SMS) message is sent to the parent device.

Can I apply content filtering and location tracking on devices outside my phone plan?

Yes. Before you can start monitoring your child's device, first ensure Avast Family Space for kids is installed on their device and that their device is paired with the Avast Family Space for parents app on the parent device.

How do I know my child won’t remove Avast Family Space for kids from their device?

You can adjust the settings on your child's device so that the Avast Family Space for kids app cannot be uninstalled without your approval. Follow the steps below according to your child's device to ensure the app cannot be deleted.

  1. Open Family Space from the Home screen of your child's device.
  2. Tap Settings (the gear icon) in the top-right corner of the app.
  3. Select Deactivate.
  4. The screen displays the message: Use the code from the parent app.

Avast Family Space for kids cannot be uninstalled without the code from the Parent app.

  1. Open iOS Settings on the Home screen of your child's device.
  2. Tap Screen Time.
  3. Select Content & Privacy Restrictions.
  4. Enter the 4-digit passcode you previously set. If you haven't set this 4-digit restriction code, refer to Apple support documentation to create one.
  5. Ensure Content & Privacy Restrictions is enabled, then tap iTunes & App Store Purchases.
  6. Tap Deleting Apps.
  7. Select Don't allow.

Avast Family Space for kids cannot be deleted.

How do I stop monitoring my child's device?

To stop monitoring your child's device, you need to delete their individual profile from the Parent app dashboard.

  1. Open Family Space from the Home screen of the parent device.
  2. Tap Settings (the gear icon) in the top-right corner of the app.
  3. Select Manage Family.
  4. Tap the family member you want to stop monitoring.
  5. Tap Remove From Family Space at the bottom of the profile.
  6. Tap Remove to confirm.

Avast Family Space for kids is no longer active on your child's device and can be uninstalled. To uninstall the app from a child device, tap and hold the Family Space icon on the child device's Home screen, then tap Uninstall.

  1. Open Family Space from the Home screen of the parent device.
  2. Tap Settings (the gear icon) in the top-right corner of the app.
  3. Select My Family.
  4. Tap the family member you want to stop monitoring.
  5. Tap Remove from Avast Family Space at the bottom of the profile.
  6. Tap Remove to confirm.

Avast Family Space for kids is no longer active on your child's device and can be uninstalled. To uninstall, ensure the Content & Privacy Restrictions on your child's iOS device allow you to delete applications.

Features

What parental controls are available?

Within the Avast Family Space Parent app, you can perform the following actions on your child's device:

What location features are available?

Within the Avast Family Space Parent app, you have access to the following location features on your child's device:

  • Real-time GPS location.
  • Arrival and departure alerts.

What is content filtering?

There are 4 default content filters based on the age of your child. These filters are initially selected and customized while pairing the child device to the parent device. Tap a filter, then Customize to learn about the objectionable content it refers to.

  • High: recommended for children under the age of 11.
  • Medium: recommended for children between 12 and 16.
  • Low: recommended for children over 17.
  • No Filters: for family members over 18, or for family members who you want to use only location services for.

After you select a content filter for your child and the devices are paired, you can return to the child's profile and customize the content filter at any time.

Can I view text (SMS) messages sent or received by my child?

No. Avast Family Space does not support a parent's ability to monitor the content of their child’s text (SMS) messages.

Settings and Usage

How do I access Avast Family Space settings?

  1. Open Family Space from the Home screen of the parent device.
  2. Tap Settings (the gear icon) in the top-right corner of the app.
  3. Manage or view the following items:
    • My Family: displays a list of all family members. From here, you can view their individual profiles, role, location services, and remove their profiles from the Parent app.
    • Privacy policy: opens a link to the Avast Privacy Policy.
    • Send Feedback: opens a contact form where you can submit feedback about Avast Family Space.
    • About: opens Avast Family Space application information, including version, EULA (End User License Agreement), privacy policy, and license information.
    • Log out: logs out of Avast Family Space. Logging out does not affect added family member information.
  1. Open Family Space from the Home screen of the parent device.
  2. Tap Settings (the gear icon) in the top-right corner of the app.
  3. Manage or view the following items:
    • Manage Family: displays a list of all family members. From here, you can view their individual profiles, role, location services, and remove their profiles from the Parent app.
    • Send Feedback: opens a contact form where you can submit feedback about Avast Family Space.
    • About: opens Avast Family Space application information, including version, EULA (End User License Agreement), privacy policy, and license information.
    • Log out: logs out of Avast Family Space. Logging out does not affect added family member information.

How do I change the content filters on my child's device?

To change the content filters on a child's device:

  1. Open Family Space from the Home screen of the parent device.
  2. Select the relevant profile from the top row of family members.
  3. Scroll down and tap Content Filters.
  4. Select a content filter you want to manage.
  5. Tap Save to confirm any changes.

Your family member's content filters are now customized.

Can my child request access to blocked content?

The current version of Avast Family Space does not offer this option. We plan to include the addition of a child-request feature in 2019.

How do I block a website not included in the predefined content filters?

To block a website not included in a predefined content filter:

  1. Open Family Space from the Home screen of the parent device.
  2. Select the relevant child profile from the top row of family members.
  3. Tap Content Filters.
  4. Scroll to the bottom of the page, and select Websites.
  5. Select Blocked to see the list of websites already added.
  6. Tap Block A Website to add a new one to the list.
  7. Type the Web address, for example, www.example.com.
  8. Tap Block.

The website is now blocked on your child's device.

How do I trust a website to bypass predefined content filters?

To trust a website and bypass predefined content filters:

  1. Open Family Space from the Home screen of the parent device.
  2. Select the relevant child profile from the top row of family members.
  3. Tap Content Filters.
  4. Scroll to the bottom of the page, and select Websites.
  5. Select Trusted to see the list of websites already added.
  6. Tap Trust A Website to add a new one to the list.
  7. Type the Web address, for example, www.example.com.
  8. Tap Trust.

The website is now trusted on your child's device.

How do I pause the internet on my child’s device?

To pause/block internet access to your child’s device:

  1. Ensure the child device is paired to the Parent app.
  2. Open Family Space from the Home screen of the parent device.
  3. Select the child from the top row of family members.
  4. Tap Pause Internet.
  5. Tap Pause to confirm.
After pausing internet access on your child's device, it will remain paused until it is re-enabled. To re-enable the internet connection on your child's device, follow steps 1-3 above, then tap Unpause Internet.

How do I check the battery status of my child's device?

To check the battery status of your child’s device:

  1. Ensure the child device is paired to the Parent app.
  2. Open Avast Family Space from the Home screen of the parent device.
  3. Select the child from the top row of family members.

The battery status is visible next to the family member's name at the top of the screen.

Will my child be alerted if they try to access blocked content?

Yes. If your child tries to access blocked content, their device shows a screen indicating that the content they are trying to view is blocked.

Location services

How do I locate my child?

To locate your child, first ensure Avast Family Space for kids is installed on their device, and paired with the Avast Family Space for parents app on the parent device. To view the location of your child's device and set location alerts:

  1. Open Family Space from the Home screen of the parent device.
  2. Select the child from the top row of family members. Your child's location is displayed automatically on the map at the top of the family member profile.
  3. To set an alert, tap Location Alerts.
  4. Select Arrival/Departure Alert to set an alert for a specific location, or select Scheduled Alert to set an alert for a specific time.

Does my child know when I have located them?

No. Your child does not receive notifications from Avast Family Space when you have located them. Occasionally, the child device is notified that its location is being shared with the parent (administrator) device.

What should I do if I can’t see my child's device location?

If a child’s device can’t be located, check the following:

  • Ensure the child’s device is turned on.
  • Ensure location permissions on the child device are enabled.
  • Ensure GPS is enabled on the child device.
  • Ensure Avast Family Space for kids is installed on the child device.

Can my child locate me as the Parent?

No. Devices with the Avast Family Space for kids app installed cannot locate the parent (administrator) device.

  • Avast Family Space 1.x
  • Google Android 5.0 (Lollipop, API 21) or higher
  • Apple iOS 10.0 or higher

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