Avast Call Blocker for iOS - FAQs

Avast Call Blocker for iOS is a mobile app that helps you avoid unwanted calls, including those from numbers you may not recognize as spam. Each time you receive a phone call, Avast Call Blocker checks the number against a database of known spam callers as well as any numbers you specify on your personal blocklist. If the number appears on either list, Avast Call Blocker alerts you or automatically blocks the call according to your settings.

This article answers common questions related to the features, settings and general use of Avast Call Blocker for iOS.

General

How is Avast Call Blocker different from the Apple call blocking feature and similar apps?

In addition to standard call blocking functionality, Avast Call Blocker detects unsolicited calls from numbers you may not recognize based on a database of known spam callers.

Unlike other call blocking apps, Avast Call Blocker does not require access to your personal contacts or any of your personal details.

Does Avast Call Blocker need access to my contact list or other personal details?

No. Avast Call Blocker does not require access to your contacts or any of your personal information in order to detect and block unsolicited calls.

Download and Installation

What are the system requirements for Avast Call Blocker?

You can install and run Avast Call Blocker on Apple iPhone 5S or any newer running Apple iOS 10 and higher.

How can I download and install Avast Call Blocker?

Avast SecureMe for iOS devices is available for download from the App Store.

  1. Open App Store from the apps screen of your iOS device and search for Avast Call Blocker.
  2. Open the Avast Call Blocker - Spam Blocking for iOS page from the search results.
  3. Tap Get to download the app, and then tap Install. When re-installing the app, just tap the cloud icon.
  4. If asked for permissions, select Accept.
  5. Once the installation is complete, tap Open to start using the app.
  6. Select Continue to confirm that you have read and accept the terms of the AVAST End User License Agreement and Privacy Policy.

Avast Call Blocker is now installed and ready to use. Open the app to activate your subscription or a one month trial, and start using the app.

How can I uninstall Avast Call Blocker?

If you no longer want to use Avast Call Blocker, you need to cancel your subscription before uninstalling the app from your device.

After your subscription is cancelled, follow these steps to uninstall Avast Call Blocker from your iOS device:

  1. Press and hold the Avast Call Blocker icon on the main screen of your device for a while.
  2. Tap the small x which appears in the upper-left corner of the icon.
  3. Select Delete to confirm that you want to remove the app from your device.

Avast Call Blocker is no longer installed on your device.

License and Activation

How do I activate my Avast Call Blocker subscription?

When you open Avast Call Blocker for the first time, tap Start free trial to commence a one month trial of the app.

If you already have a license, tap Already purchased?. Avast Call Blocker checks the Apple ID you are signed into on your device and activates any existing license that is connected with your account.

Licenses can be purchased from the App Store. Each license is valid for 12 months and is auto-renewable.

How can I confirm the validity of my Avast Call Blocker subscription?

To verify when your license is due to expire, go to Settings and check the date next to Subscribed until. When your license expires, you are automatically invited to renew your subscription. If you do not already have a license, purchase one from the App Store.

Can I use my Avast Call Blocker subscription on multiple devices?

Yes, you can use your license on up to five devices. Your Avast Call Blocker subscription is connected to your Apple account and activates automatically on all devices that you use your account on when you install the app. If you do not already have a license, purchase one from the App Store.

How do I cancel an Avast Call Blocker subscription?

Follow these steps to cancel your subscription:

  1. Open your device settings, and tap iTunes & App Store.
  2. Tap your Apple ID at the top of the screen, then tap View Apple ID.
  3. Tap Manage under Subscriptions.
  4. Tap your Avast Call Blocker subscription to open more details.
  5. Turn off Automatic Renewal for the subscription.

Your subscription is cancelled and will stop at the end of the current billing cycle. You can now uninstall the app from your device.

Features and Settings

How does Avast Call Blocker detect and manage spam calls?

Avast Call Blocker maintains a growing database of spam numbers. If you receive a call from a number in our database, we either warn you that the call may be unsolicited or block the call automatically, depending on your settings.

By default, the Notify me of spam calls option is turned on. To automatically block calls from this database, turn this option off in Settings. When this option is turned off, you will have no record of any attempts to contact you from these numbers.

How do I set up Avast Call Blocker on my device?

After you activate your license or free trial of Avast Call Blocker, you need to perform the following steps to enable the app to work on your device:

  1. Tap the Settings icon at the top-right of the app interface.
  2. Tap Phone, then tap Call Blocking & Identification.
  3. Turn Avast Call Blocker on.

Avast Call Blocker is now ready to use on your device.

How do I block specific telephone numbers?

To prevent unwanted calls, firstly add the relevant numbers to your personal blocklist. You can do so in the following ways:

  • Tap Block number on the main screen of the app, type the telephone number into the text box, then tap Next.
  • Go to Settings, tap Personal blocklist, then tap + Add. Select Add number to type the telephone number manually, or Add from Contact List to select a saved number.

To automatically reject calls from numbers on your blocklist, go to Settings and turn off the Notify me of incoming calls from numbers on my personal block list setting. If you do not turn this option off, you will still receive calls from numbers on your blocklist, but with warning text so that you can decide whether or not to accept the call.

What settings are available for blocking calls?

By default, Avast Call Blocker is configured to notify you of calls from blocked numbers while giving you the option to accept or decline them. All calls appear in your Apple call log marked as a number from your personal blocklist or our spam database.

If you prefer to completely block calls, you can manage the following options in Settings:

  1. Notify me of spam calls: turning off this option blocks calls from numbers in the Avast Call Blocker spam database.
  2. Notify me of incoming calls from numbers on my personal block list: turning off this option blocks calls from numbers on your blocklist.

If you completely block calls from your blocklist or our spam database, you don't receive calls or any notifications of attempted calls from these numbers.

Can I check a log of blocked calls?

If you configure Avast Call Blocker to automatically reject calls, all attempts to contact you will be completely blocked and you won't have any record of these attempted calls.

If you do not completely block calls, answered and unanswered calls appear in your Apple call log, but are marked as numbers from your personal blocklist or our spam database.

You can manage your call blocking options in Settings.

What is the whitelist?

Avast Call Blocker manages a database of numbers that have been reported as spam. When you receive a call from a number in this database, we warn you that the call is likely to be spam. If a number you want to receive calls from is flagged as spam, add the number to your whitelist.

  1. Go to Settings, tap Whitelist, then tap + Add.
  2. Select Add number to type the telephone number manually, or Add from Contact List to select a saved number.

Numbers that you whitelist may remain in our spam database but you will receive calls from them without any issue or warning.

If you configure Avast Call Blocker to automatically reject calls from our database, you will not be notified of attempts to call you from these numbers. You can manage your call blocking options in Settings.

How do I edit a number in my blocklist or whitelist?

Follow these steps to edit a number in your blocklist or whitelist:

  1. Tap the Settings icon at the top-right of the app interface.
  2. Tap Personal blocklist or Whitelist (depending on which list you want to manage).
  3. Press the number that you want to edit, tap Edit, correct the number, then press Save.

The number is updated.

How do I remove a number from my blocklist or whitelist?

You can easily unblock numbers that you no longer want to reject, or remove numbers from your whitelist. Follow these steps:

  1. Tap the Settings icon at the top-right of the app interface.
  2. Tap Personal blocklist or Whitelist (depending on which list you want to manage).
  3. Swipe the number left, then tap the red Delete option that appears.

The number is no longer in the list.

Miscellaneous

>How can I provide feedback about the app or ask for help?

We are very open to feedback from all of our customers. You can provide your comments or support for Avast mobile products in the following ways:

  • Write a positive review in the App Store.
  • Tell your friends about our software via Facebook or Twitter.
  • Post reviews in iOS related forums.
  • Contact our Support team from the app by tapping Contact Support in the Settings section.

Does Avast offer any other apps I could benefit from?

Avast has created the following range of apps to improve the security and performance of your mobile device, and protect you from hackers and thieves:

  • Avast SecureLine VPN: Prevent hackers from accessing and stealing your data when you are connected to public or open Wi-Fi networks, secure your personal Wi-Fi networks, and protect your privacy using the SecureLine private encryption VPN.
  • Avast SecureMe: Checks Wi-Fi networks for vulnerabilities such as routers with weak passwords, unsecured wireless networks. It also includes a basic VPN service that guarantees the safety when a device is connected to a public network.
  • Avast Passwords: Keep all of your passwords protected and easily sign into your online accounts using one main password. You can synchronize this app across multiple devices.
  • Avast Wi-Fi Finder: Connect to secure public Wi-Fi networks quickly and easily wherever you go using Avast Wi-Fi Finder.
  • Avast Photo Space: Optimizes the photos on your device and transfers the original, high quality versions to your cloud storage service.
  • Avast Mobile Security: Secure your phone and tablet with our free Avast Mobile Security app which features both antivirus and Wi-Fi vulnerability protection. With embedded Anti-Theft feature allows you to locate and track your lost or stolen device on a map with our web-based mobile tracking that uses GPS and other triangulation methods.
  • Avast SecureLine VPN: Prevent hackers from accessing and stealing your data when you are connected to public or open Wi-Fi networks, secure your personal Wi-Fi networks, and protect your privacy using the SecureLine private encryption VPN.
  • Avast Cleanup: Improve the performance and efficiency of your device with our Cleanup app, which quickly analyzes the storage space on your device and clears all unnecessary, space-wasting data.
  • Avast Passwords: Keep all of your passwords protected and easily sign into your online accounts using one main password. You can synchronize this app across multiple devices.
  • Avast Battery Saver: Improve the endurance of your device battery between recharges with Avast Battery Saver which stops unnecessary apps from running in the background and helps you optimize your device settings.
  • Avast Wi-Fi Finder: Connect to secure public Wi-Fi networks quickly and easily wherever you go using Avast Wi-Fi Finder.
  • Avast Call Blocker 1.x for iOS
  • Apple iOS 10.0 or higher

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