Avast SecureLine VPN for Android and iOS - FAQs

This article is about Avast SecureLine VPN installed on mobile devices. For information about Avast SecureLine VPN for Windows and Mac, read the following article:

General

What is a VPN?

A Virtual Private Network (VPN) protects data you upload and download from the internet. It provides security for data sent from your device and anonymizes your internet activity.

What is Avast SecureLine VPN?

Avast SecureLine VPN is an application which allows you to connect to the internet via secure Avast VPN servers using an encrypted tunnel to protect your online activity from eavesdropping. Avast SecureLine VPN mainly offers:

  • Protection: when many people connect to the same public network, attackers can capture sensitive data, such as logins and passwords. The encrypted VPN connection provides efficient protection against these types of attacks.
  • Anonymization: with broadband connections, many people have fixed IP addresses which can be tracked when browsing sensitive sites. With a VPN connection, the browsing session is effectively anonymized - the IP address the remote server sees is the address of the VPN server, not the user.
  • Unrestricted access to the internet: when connected to a VPN server in another location, you gain access to content that may be restricted in your location. This allows you to browse freely, even from countries with web censorship.

Download and Installation

Which Operating Systems does Avast SecureLine VPN support?

You can install and run Avast SecureLine VPN on any Android device running Google Android (Ice Cream Sandwich, API 15) or higher.

You can install and run Avast SecureLine VPN on any Apple iPhone, Apple iPod Touch, or Apple iPad running Apple iOS 5.1 and higher.

We also offer mobile versions of Avast SecureLine VPN for Windows and Mac. For more information, read the following article:

Avast SecureLine VPN is not supported and cannot be installed or run on Symbian, Microsoft Windows Phone/Mobile, Bada, WebOS, or any mobile operating system other than Android or iOS.

How can I download and install Avast SecureLine VPN?

Avast SecureLine VPN for Android devices is available for download from the Google Play Store.

  1. Open Google Play Store from the apps screen on your Android device and search for Avast SecureLine VPN.
  2. Open the Avast SecureLine VPN page from the search results.
  3. Tap Install, and if asked for permissions, select Accept.
  4. Once the installation is complete, tap Open to start using the app.
  5. Select Continue to confirm that you have read and accept the terms of the AVAST End User License Agreement and Privacy Policy.

Avast SecureLine VPN for iOS devices is available for download from the App Store.

  1. Open App Store from the apps screen of your iOS device and search for Avast SecureLine VPN.
  2. Open the Avast SecureLine VPN page from the search results.
  3. Tap Get to download the app, and then tap Install. When re-installing the app, just tap the cloud icon.
  4. If asked for permissions, select Accept.
  5. Once the installation is complete, tap Open to start using the app.
  6. Select Continue to confirm that you have read and accept the terms of the AVAST End User License Agreement and Privacy Policy.

Avast SecureLine VPN is now installed and ready to use.

How do I update to the latest version of Avast SecureLine VPN?

Updates are managed by your Android device. If a new version of SecureLine VPN is available, the Google Play Store notifies you.

Updates are managed by your iOS device. If a new version of Avast SecureLine VPN is available, the App Store notifies you.

How can I uninstall Avast SecureLine VPN?

To remove Avast SecureLine VPN from your Android device:

  1. Open Settings from the main screen of your Android device.
  2. Select the Apps, then Avast SecureLine VPN.
  3. In the Storage section, tap Clear data and Clear cache.
  4. Then select Uninstall and then tap OK to confirm.

Avast SecureLine VPN is no longer installed on your device.

These steps can differ slightly depending on your device mode, Android version and vendor customizations.

To remove Avast SecureLine VPN from your iOS device:

  1. Press and hold the Avast SecureLine VPN icon on the main screen of your device for a while.
  2. Tap the small x which appears in the upper-left corner of the icon.
  3. Select Delete to confirm that you want to remove the app from your device.

Avast SecureLine VPN is no longer installed on your device.

License and Activation

How do I activate Avast SecureLine VPN?

To activate your Avast SecureLine VPN subscription, use the instructions in the following article:

  1. Ensure you are signed into your Apple account, then tap the Avast SecureLine VPN icon to open the app.
  2. Tap Start Trial, then tap Already purchased and select an option:
    • Tap Restore from iTunes if you purchased your subscription from the SecureLine app or the App Store.
    • Tap Enter Avast subscription code if you purchased your subscription from the Avast website, then enter your subscription code and tap OK.
  3. Tap Connect and select a location from the list.
  4. Tap Install Profile to set up your Avast SecureLine VPN profile, then tap Allow to add VPN configurations.

For detailed activation steps, read the following article:

How do I know how long my license is valid for?

Open Avast SecureLine VPN and tap the gear icon to access settings. Tap Subscription to view the duration of your license.

Can I use my Avast SecureLine VPN license on multiple devices?

Yes. You can use your license on up to five devices.

You can only use your license on devices of the same platform. If you purchased a Avast SecureLine VPN license for iOS, it is only valid on iOS devices, and a Avast SecureLine VPN license for Android is only valid on Android devices.

What happens after my 7-day free trial ends?

After your 7-day free trial, Avast notifies you via email that your trial has expired. You can purchase a subscription to continue using Avast SecureLine VPN.

  1. Open Avast SecureLine VPN by tapping the icon on your device's main screen.
  2. Tap Subscribe now to view subscription options.

For detailed activation steps, read the following article:

How do I cancel my Avast SecureLine VPN subscription?

If you no longer want to use Avast SecureLine VPN on your Android or iOS device, you need to cancel your subscription. Your subscription is not automatically cancelled when you uninstall the app from your device.

  1. Open Google Play Store on your device.
  2. Tap the Menu icon on the top left corner of your screen, then select Account from the list.
  3. Tap Subscriptions to open a list of your current subscriptions.
  4. Tap Cancel next to Avast SecureLine VPN, then tap Cancel Subscription to confirm the cancellation.
  1. Open your device settings, and tap iTunes & App Store.
  2. Tap your Apple ID at the top of the screen, then tap View Apple ID.
  3. Tap Manage under Subscriptions.
  4. Tap your Avast SecureLine VPN subscription to open more details.
  5. Turn off Automatic Renewal for the subscription.

Your subscription is cancelled and will stop at the end of the current billing cycle.

How do I recover my license from a previous version of Avast SecureLine VPN? (for Android users)

If you upgraded to Avast SecureLine 2.x and your license wasn't recovered automatically, you can enter your activation key from Avast SecureLine 1.x. If you don't know your activation key, and you use Android version 6.0 or later, follow these steps to restore your license:

  1. Ensure your Google Account is configured on your device.
  2. Go to SettingsAppsAvast SecureLine VPN and tap Permissions.
  3. Tap the slider next to Contacts to change it from the OFF position to ON.

Once you open Avast SecureLine VPN 2.x, your license is restored.

After enabling this permission and opening Avast SecureLine VPN 2.x, you can disable the permission as it is no longer needed.

Settings and Usage

How do I adjust Avast SecureLine VPN settings?

  1. Tap the Avast SecureLine VPN icon on the main screen of your device to open the app.
  2. Tap the gear icon in the upper-right corner of your screen to access Settings.
  3. Review the following options:
    • Subscription: view the duration of your subscription.
    • Automatic reconnect: reconnects you to Avast SecureLine VPN when you switch networks.
    • Enable Unsecured Wi-Fi notification: displays a warning notification when you attempt to connect to an unsecured Wi-Fi network.

Additionally, you can access frequently asked questions by tapping Help and review the EULA (End User License Agreement) by tapping About.

  1. Tap the Avast SecureLine VPN icon on the main screen of your device to open the app.
  2. Tap the gear icon to access Settings.
  3. Review the following options:
    • Subscription: to manage your subcription and to view how long your license is valid for.
    • Automatic reconnect: reconnects you to Avast SecureLine VPN when you switch networks.
    • Reinstall VPN Profile: to troubleshoot network configuration issues.

Additionally, you can access Help and review the Terms of service and Privacy policy.

How do I know that VPN is active and working?

After you tap Connect, Avast SecureLine VPN displays the text Connected.

After you select a location and tap Connect, the text Securely connected appears. To confirm your connection, go to your device settings and ensure the slider next to VPN is switched to the ON position.

How do I change my location?

To connect to a different location:

  1. Tap the Avast SecureLine VPN icon on the main screen of your device to open the app.
  2. Tap the arrow next to Connect and select a location from the list or tap Connect to connect to the optimal location.
If you are already connected, tap the X to disconnect then follow the above steps to connect to a different location.

How do I configure Avast SecureLine VPN to connect automatically?

To automatically connect your device to Avast SecureLine VPN when you switch between Wi-Fi and mobile networks:

  1. Tap the Avast SecureLine VPN icon on the main screen of your device to open the app.
  2. Tap the gear icon to access Settings.
  3. Tap the box next to Automatic reconnect so that it turns green.
  4. Move the slider next to Automatic reconnect to the right so that it turns green (ON).

How does automatic reconnect work on iOS devices? Why sometimes the VPN icon is not visible when I unlock my iPhone?

On iOS devices, connections behavior is fully controlled by the operating system. The VPN connection is terminated as soon as the network communication is not needed. This saves battery life. Once it is needed again, then iOS starts a new VPN connection. This can cause a short delay in displaying the VPN icon in the status bar when unlocking the device. If the Automatic reconnect option of Avast SecureLine VPN is enabled on your device (by default), iOS still controls the VPN connection. Thanks to the most modern VPN protocol IPsec+IKEv2 provided by iOS and the Avast SecureLine VPN infrastructure, the VPN connection is in average established under 1 seconds. Therefore this has a minimal impact on the user experience.

Why is my Internet connection slower when I connect to Avast SecureLine VPN?

You may experience a slower Internet connection when using Avast SecureLine VPN. A VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

Why do Gmail and Live Mail send me suspicious activity alerts when I connect to Avast SecureLine VPN?

If you select a different location when you connect to the internet via Avast SecureLine VPN, Gmail and Live Mail may detect this change. You may receive an email reporting suspicious activity, and will be asked to change your password if you think someone in a different location has accessed your email. Verify the VPN location you selected to ensure your security.

Miscellaneous

How can I provide feedback about the app or ask for help?

If you want to provide feedback or show appreciation and support for Avast mobile products, you can:

If you have a technical issue with Avast SecureLine VPN or an idea how to improve it:

  • Send feedback from the app. The feedback section is accessible from Settings (gear icon) ▸ HelpContact Support.
  • Report feedback via our support pages.

Does Avast offer any other apps I could benefit from?

  • Avast Mobile Security: Secure your phone and tablet with our free Avast Mobile Security app which features both antivirus and Wi-Fi vulnerability protection. With embedded Anti-Theft feature allows you to locate and track your lost or stolen device on a map with our web-based mobile tracking that uses GPS and other triangulation methods.
  • Avast Cleanup: Improve the performance and efficiency of your device with our Cleanup app, which quickly analyzes the storage space on your device and clears all unnecessary, space-wasting data.
  • Avast Passwords: Keep all of your passwords protected and easily sign into your online accounts using one main password. You can synchronize this app across multiple devices.
  • Avast Battery Saver: Improve the endurance of your device battery between recharges with Avast Battery Saver which stops unnecessary apps from running in the background and helps you optimize your device settings.
  • Avast Wi-Fi Finder: Connect to secure public Wi-Fi networks quickly and easily wherever you go using Avast Wi-Fi Finder.
  • Avast SecureLine VPN: Prevent hackers from accessing and stealing your data when you are connected to public or open Wi-Fi networks, secure your personal Wi-Fi networks, and protect your privacy using the SecureLine private encryption VPN.
  • Avast SecureMe: Checks Wi-Fi networks for vulnerabilities such as routers with weak passwords, unsecured wireless networks. It also includes a basic VPN service that guarantees the safety when a device is connected to a public network.
  • Avast Passwords: Keep all of your passwords protected and easily sign into your online accounts using one main password. You can synchronize this app across multiple devices.
  • Avast Wi-Fi Finder: Connect to secure public Wi-Fi networks quickly and easily wherever you go using Avast Wi-Fi Finder.
  • Avast Call Blocker: Helps you avoid unwanted calls, including those from numbers you may not recognize as spam.
  • Avast Photo Space: Optimizes the photos on your device and transfers the original, high quality versions to your cloud storage service.
  • Avast SecureLine VPN 2.x for Android
  • Avast SecureLine VPN 4.x for iOS
  • Google Android 4.0 (Ice Cream Sandwich, API 15) or higher

  • Apple iOS 5.1 or higher

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