Compressing files to send to Avast Support

When troubleshooting issues related to Avast software with Avast Support, you may be requested to compress (or zip) certain files before sending them to Avast Support for further analysis. Zipped files consume much less storage space which makes them easier to send via the internet.

If you are compressing files containing malware samples or suspicious files to send to the Avast Threat Lab for analysis, refer to the instructions in the following article. Such files require password-protection:

Instructions

To compress a file before sending it, follow these steps:

  1. Open File Explorer (or Windows Explorer) on your desktop and locate the file you need to compress.
  2. Select and right-click the file and select Send to.
    If necessary, you can select and zip more than one file (or folder) at once.
  3. Select Compressed (zipped) folder to compress the selected file.

The selected file is compressed to a new .zip archive which you can find in the same location as the original file. Send the zipped folder to Avast Support and wait for further instructions.

  • All available Avast software products
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
  • Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate - Service Pack 2, 32 / 64-bit
  • Microsoft Windows XP Home / Professional / Media Center Edition - Service Pack 3, 32-bit

Need additional help?

Contact us
Avast Total Care

Your premium tech support for PCs, printers & more

Call now for a free consultation and subscribe! 1-844-340-9251
devices Get help for all your device problems 24x7
1-844-340-9251