Avast Mobile Security for iOS - FAQs

Avast Mobile Security for iOS is an app designed to protect your privacy online, securely store your photos, scan Wi-Fi networks for vulnerabilities, and alert you if any of your passwords linked to your email address have been leaked online.

This article answers common questions related to the features, settings, and general use of Avast Mobile Security for iOS.

Download and Installation

What are the system requirements for Avast Mobile Security for iOS?

You can install and run the latest version of Avast Mobile Security on any iOS device capable of running iOS 10.0 or higher.

How can I download and install Avast Mobile Security for iOS?

Avast Mobile Security for iOS devices is available for download from the App Store.

  1. Open the App Store from the apps screen of your iOS device and search for Avast Mobile Security.
  2. Select Avast Security & Photo Vault from the search results.
  3. Tap Get to download the app, and then tap Install. When re-installing the app, just tap the cloud icon.
  4. If asked for permissions, select Accept.
  5. Once the installation is complete, tap Open or tap the Avast Mobile Security icon on the home screen of your device.
  6. Tap Start 14 day trial to confirm that you have read and accept the terms of the Avast End User License Agreement and Privacy Policy.
  7. Select your preferred subscription or tap Already purchased to activate Avast Mobile Security Pro with an activation code. Alternatively, tap Close to run the free version of Avast Mobile Security for iOS.

Avast Mobile Security is now installed on your iOS device.

For more information about installing Avast Mobile Security for iOS, refer to the following article:

How can I uninstall Avast Mobile Security for iOS?

If you no longer want to use Avast Mobile Security Pro for iOS, you need to cancel your subscription before uninstalling the app from your device.

After your subscription is cancelled, follow these steps to uninstall Avast Mobile Security from your iOS device:

  1. Tap and hold the Avast Mobile Security icon on the apps screen of your device.
  2. Tap the small x which appears in the top-left corner of the icon.
  3. Select Delete to confirm you want to remove the app from your device.

Avast Mobile Security is no longer installed on your iOS device.

Main features

What is Identity Guard?

Identity Guard protects all of your online accounts by ensuring none of the passwords linked to your email address have been leaked online. If a leak is found, Identity Guard immediately notifies you and prompts you to change the password that was compromised.

What is Wi-Fi Security?

Wi-Fi Security checks your network, router settings, and other devices connected to the network for vulnerabilities. It identifies potential security issues and helps you secure your network to prevent attackers from accessing it and potentially misusing your personal data.

What is Photo Vault?

Photo Vault protects your photos and images from prying eyes by moving them to an encrypted vault. Once they are in the vault, a PIN, touch or face ID is necessary to access them. Up to 40 photos or images from your device or camera can be added to the vault. With an Avast Mobile Security Pro subscription you can store an unlimited number of photos or images in Photo Vault.

If you uninstall Avast Mobile Security from your iOS device, any photos you have stored in the Photo Vault will be deleted along with the app and there is no option to restore them. We recommend exporting your files from Photo Vault before uninstalling the app.

What is Secure Browsing?

Secure Browsing uses our VPN (Virtual Private Network) infrastructure to create a secured VPN connection. This protects the data you upload and download from the internet, secures data sent from your device, and keeps your internet activity completely private. The Secure Browsing feature is available as part of an Avast Mobile Security Pro subscription.

What is Call Blocker?

Call Blocker is only available for users who purchased Avast Mobile Security Pro before October 2018.

Call Blocker detects spam calls and gives you the option to automatically block them. This feature helps you avoid unwanted calls, including those from numbers you may not recognize as spam. You can also place any number on your personal blocklist. Each time you receive a phone call, Call Blocker checks the number against a database of known spam callers. If the number appears on either our database or your personal blocklist, Call Blocker alerts you or automatically blocks the call according to your settings.

Licensing

What are the benefits of upgrading to Avast Mobile Security Pro?

Avast Mobile Security for iOS is available as both a free and paid version. When you upgrade to Avast Mobile Security Pro you can take advantage of the following premium features:

  • Secure Browsing: Protect your privacy by using a VPN to ensure no one can spy on your online activity.
  • Unlimited Identity Guard: Immediately receive a notification if any of your passwords are found leaked online. With Pro, you can use multiple email accounts.
  • Unlimited Photo Vault: Lock an unlimited number of photos in an encrypted vault so that only you have access to them.

How do I upgrade to Avast Mobile Security Pro?

To purchase and activate Avast Mobile Security Pro on an iOS device:

  1. Tap the Avast Mobile Security icon on the home screen of your device to open the app.
  2. Tap Start 14 day trial during the tutorial. If you skipped the tutorial, tap Upgrade in the top-right corner of the app interface.
  3. Select Monthly or Yearly, depending on your preferred subscription plan.
  4. Tap Confirm to authorize the purchase.
  5. Follow the on-screen instructions to complete the transaction.

Once the transaction has completed, Avast Mobile Security Pro activates automatically on your iOS device.

For more information about activating Avast Mobile Security for iOS, refer to the following article:

Is my subscription for Avast Mobile Security Pro also valid for other paid Avast apps?

No. If you purchase Avast Mobile Security Pro for iOS, your subscription is only valid for this app on an iOS device.

How can I cancel the automatic renewal of my subscription?

Uninstalling an app from your device does not cancel your subscription and you will continue to be charged for the subscription until you cancel it. To cancel the automatic renewal of your Avast Mobile Security Pro subscription:

  1. Open Settings from the home screen of your iOS device and tap iTunes & App Store.
  2. Tap your Apple ID at the top of the screen, then tap View Apple ID. You may need to sign in or use your touch or face ID.
  3. Tap Subscriptions.
  4. Tap Avast Mobile Security to view your subscription details.
  5. Tap Cancel Subscription to turn off automatic renewal.

Is there a free-trial option for Avast Mobile Security Pro?

Yes. The free trial allows you to use all premium features of the paid Avast Mobile Security Pro version for either 7 or 14 days free of charge. The 7-day free trial activates automatically when you select a monthly Avast Mobile Security subscription, and the 14-day free trial is activated automatically when you select a yearly Avast Mobile Security subscription. Once the trial expires, your subscription to Avast Mobile Security Pro will automatically start.

Can I use my subscription from another Avast app to activate Avast Mobile Security Pro?

Yes. Your subscription for Avast SecureLine VPN for iOS can be used to activate Avast Mobile Security Pro on an iOS device.

First locate your activation code in Avast SecureLine VPN for iOS:

  1. Open Avast SecureLine VPN on your iOS device and go to Settings (gear icon)Subscription.
  2. Copy the Subscription Code to your clipboard.

Then activate Avast Mobile Security Pro on an iOS device:

  1. Open Avast Mobile Security and tap Start 14 day trial during the tutorial. If you skipped the tutorial, tap Upgrade in the top-right corner.
  2. Tap Already purchased, then select Enter Avast subscription code.
  3. Paste in your Avast SecureLine VPN for iOS activation code and tap OK.

Avast Mobile Security Pro is activated on your iOS device.

For more information about activating Avast Mobile Security for iOS, refer to the following article:

How can I reactivate my subscription?

If you have previously purchased a subscription to Avast Mobile Security Pro for iOS and want to reactivate your subscription, follow these steps:

  1. Ensure you are logged into the App Store with the Apple ID that was used to purchase Avast Mobile Security Pro.
  2. Open Avast Mobile Security and tap Start 14 day trial during the tutorial. If you skipped the tutorial, tap Upgrade in the top-right corner.
  3. Tap Already purchased, then select Restore from iTunes.

Avast Mobile Security connects to the App Store and automatically activates your subscription on your iOS device.

For more information about activating Avast Mobile Security for iOS, refer to the following article:

Identity Guard

How do I activate Identity Guard?

To activate Identity Guard:

  1. Tap the Identity Guard panel on the Protection screen.
  2. Tap Activate Identity Guard.
  3. Enter the email address you would like to check, then tap Add Email.

Identity Guard immediately performs a search on your email address and notifies you if any leaks are found. Identity Guard is now active for your email address and will keep checking to ensure your password hasn't been leaked.

How do I change my email address in Identity Guard?

To change the email address that is connected to Identity Guard:

  1. Tap the Identity Guard panel on the Protection screen.
  2. Tap the tile with your email address, then select Remove email.
  3. Tap Add New Email, then enter the new email address you want to use with Identity Guard.
  4. Tap Add Email to confirm the change.

Identity Guard is now activated for the new email address.

How do I add more email addresses to Identity Guard?

Having more than one email address protected by Identity Guard is only possible with an Avast Mobile Security Pro subscription. Upgrade to Avast Mobile Security Pro then follow the instructions below:

  1. Tap the Identity Guard panel on the Protection screen.
  2. Tap Add New Email.
  3. Enter the email address you would like to add, then tap Add Email.

Photo Vault

How do I activate Photo Vault?

To activate Photo Vault, first you need to set up a passcode:

  1. Tap Photo Vault on the bottom menu panel of the Avast Mobile Security home screen.
  2. Tap Set Passcode.
  3. Enter a 4-digit passcode, then enter your passcode again to confirm it.

Photo Vault is now active and you can add photos and images to the vault to protect them from being accessed by other people using your iOS device.

How do I add photos or images to Photo Vault?

You can add existing photos or images to your Photo Vault from the Photo Library on your device, or you can use the camera on your device to take a photo and import it directly into your Photo Vault.

To add photos or images to Photo Vault:

  1. Tap Photo Vault on the bottom menu panel of the Avast Mobile Security home screen.
  2. Enter your passcode, touch, or face ID, then tap the + button in the top-left corner.
  3. Select either Photo Library or Camera:
  1. If prompted, tap OK to give Avast Mobile Security permission to access your Photo Library.
  2. Tap a photo to select it. A green tick will appear in the top-right corner of each selected photo.
  3. Once you have selected all of the photos you want to add, tap Done.
  4. Your selected photos are imported into Photo Vault. If you want to remove the photos from your device's Photo Library, tap Delete, then tap OK to confirm.
  1. If prompted, tap OK to give Avast Mobile Security permission to access your camera.
  2. Take a photo then tap Use Photo or Retake.
  3. Your photo is automatically imported into the Photo Vault. Tap OK to confirm.

If you uninstall Avast Mobile Security for iOS, any photos you have stored in the Photo Vault will be deleted along with the app and there is no option to restore them. We recommend exporting your files from Photo Vault before uninstalling the app.

Can I export my photos from Photo Vault?

Yes. We recommend exporting your photos from Photo Vault before uninstalling the app.

To export your photos from Photo Vault:

  1. Open Photo Vault and tap Select.
  2. Tap the photos you want to export. A green tick appears in the top-right corner of each photo you select.
  3. Tap Share in the bottom-left corner.
  4. Select your preferred method for exporting or saving the files and follow the on-screen instructions.

How can I change my passcode for Photo Vault?

To change your Photo Vault passcode:

  1. Tap Settings on the bottom panel of the Avast Mobile Security home screen.
  2. Under Photo Vault, tap Change Passcode.
  3. Enter your current passcode.
  4. Enter a new 4-digit passcode.
  5. Enter your new passcode again to confirm it.

Your passcode for Photo Vault has been changed.

How can I change the Photo Vault lock settings?

You can specify how often Photo Vault locks and requires the passcode, touch, or face ID to access it.

The following options are available:

  • 1 minute
  • 2 minutes
  • 3 minutes
  • 5 minutes
  • 10 minutes
  • Never

To change the lock frequency:

  1. Tap Settings on the bottom panel of the Avast Mobile Security home screen.
  2. Under Photo Vault, tap Lock automatically.
  3. Select your preferred frequency.

Your lock frequency setting has been changed. Use the back arrow to return to the Settings screen.

Secure Browsing

How do I activate Secure Browsing?

The Secure Browsing feature is only available with an Avast Mobile Security Pro subscription. The first time you activate Secure Browsing, the app will prompt you to install a VPN profile:

  1. Tap the slider in the Secure Browsing panel on the Protection screen.
  2. Tap Activate Secure Browsing.
  3. Read the Logging Policy And Use, then tap Accept.
  4. Tap Install Profile.
  5. When prompted, tap Allow and enter your passcode, touch, or face ID.

Your VPN profile is installed and Secure Browsing is automatically activated, connecting you to the closest server we have in your location. The protection screen confirms You are safe and VPN is displayed at the top of your screen indicating that you are currently connected to a secure VPN.

To deactivate Secure Browsing, tap the slider on the Secure Browsing panel so that it changes from green (Connection is encrypted) to white (Not active).

Why doesn't Secure Browsing work on my device?

If you also have Avast SecureLine VPN installed on the same iOS device, you may experience a conflict between the Secure Browsing feature on Avast Mobile Security and Avast SecureLine VPN. The VPN connection will only work on the app which installed the VPN profile last.

To reinstall the VPN profile on Avast Mobile Security:

  1. From within Avast Mobile Security, go to Settings.
  2. Tap Reinstall VPN Profile.
  3. Tap Activate Secure Browsing.
  4. Tap Install Profile.
  5. Select Allow.

What is the difference between the Secure Browsing feature and the Avast SecureLine VPN app?

Both the Secure Browsing feature and the SecureLine VPN app give you a secure VPN connection. Secure Browsing connects you to the closest server we have in your location, whereas the SecureLine VPN app allows you to choose which server you connect to.

Call Blocker

Call Blocker is only available for users who purchased Avast Mobile Security Pro before October 2018.

How do I activate Call Blocker?

When you activate Call Blocker, the app will detect spam calls and alert you by displaying a warning notification.

To activate Call Blocker:

  1. Tap Call Blocker on the bottom menu panel.
  2. Tap Activate Call Blocker.
  3. Follow the onscreen instructions to give Avast Mobile Security permissions in your iOS device settings.

How can I block spam calls without seeing a warning notification?

To automatically reject calls from spam callers:

  1. From within Avast Mobile Security, tap Settings.
  2. Tap the ON slider next to Warn me against SPAM calls so that it changes to OFF.

Avast Mobile Security will now automatically reject all incoming calls from identified spammers.

How can I view and add numbers to the blocked numbers list?

To view your blocked numbers list, go to Call BlockerView Blocked Numbers.

To add a number to your blocked numbers list, go to Call BlockerAdd new number. You can also add a number by selecting View Blocked Numbers and tapping + in the top-right corner.

How can I reject calls from my blocked numbers list without seeing a warning notification?

To automatically reject calls from your blocked numbers list:

  1. Tap Settings on the bottom panel of the Avast Mobile Security home screen.
  2. Tap the ON slider next to Warn me against numbers blocked by me so that it changes to OFF.

Avast Mobile Security will now automatically reject all incoming calls from your blocked numbers list.

General

How can I report an issue to Avast Support?

We offer many self-help articles in our Support pages. However, some issues may require deeper investigation by Avast Support.

You can contact our technical or sales support, send us a message, or connect to a dedicated forum all via the Avast Mobile Security app. Go to SettingsContact Support, then select your preferred option.

How can I provide feedback about the app?

You can provide feedback about Avast Mobile Security for iOS in several ways:

  • Write a review in the App Store.
  • Tell your friends about our software on Facebook or Twitter.
  • Post reviews in iOS related forums.
  • Send us a message via the app by selecting SettingsContact SupportSend us a message.

How can I control what data I share?

We use third party crash reporting services to diagnose and resolve problems with Avast Mobile Security for iOS. Third party crash reporting is automatically enabled, but you can disable it by going to SettingsData Settings and tapping the ON slider so it changes to OFF.

What other mobile apps does Avast offer?

Avast has created the following range of apps to improve the security and performance of your mobile device, and protect you from hackers and thieves:

  • Avast SecureLine VPN: Prevent hackers from accessing and stealing your data when you are connected to public or open Wi-Fi networks, secure your personal Wi-Fi networks, and protect your privacy using a secure private encryption VPN.
  • Avast SecureMe: Checks Wi-Fi networks for vulnerabilities such as routers with weak passwords, or unsecured wireless networks. It also includes a basic VPN service that guarantees safety when a device is connected to a public network.
  • Avast Passwords: Keep all of your passwords protected and easily sign into your online accounts using one main password. You can synchronize this app across multiple devices.
  • Avast Call Blocker: Helps you avoid unwanted calls, including those from numbers you may not recognize as spam.
  • Avast Mobile Security: Secure your phone and tablet with our free Avast Mobile Security app which features both antivirus and Wi-Fi vulnerability protection. The embedded Anti-Theft feature allows you to locate and track your lost or stolen device on a map with our web-based mobile tracking that uses GPS and other triangulation methods.
  • Avast SecureLine VPN: Prevent hackers from accessing and stealing your data when you are connected to public or open Wi-Fi networks, secure your personal Wi-Fi networks, and protect your privacy using a secure private encryption VPN.
  • Avast Cleanup: Improve the performance and efficiency of your device with our Cleanup app, which quickly analyzes the storage space on your device and clears all unnecessary, space-wasting data.
  • Avast Passwords: Keep all of your passwords protected and easily sign into your online accounts using one main password. You can synchronize this app across multiple devices.
  • Avast Battery Saver: Improve the endurance of your device battery between recharges with Avast Battery Saver, which stops unnecessary apps from running in the background and helps you optimize your device settings.
  • Avast Mobile Security for iOS 1.x
  • iOS 10.0 or higher

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