How will I know if I’ve been impacted?

If you were a user of Avast Online Security; AVG Online Security; Avast Secure Browser; Avast Antivirus - Mobile Security & Virus Cleaner; Avast Free Antivirus; and Avast Premium Security between August 1, 2014, and January 30, 2020, your browsing data may have been shared with Jumpshot unless you opted out of having your data used for this purpose. Email notifications will be sent to UK users who have emails on-file with Avast and who may have been impacted.

Is my data currently safe with Avast?

Avast continues to take proactive measures to ensure that we safeguard our customers' data. Avast does not sell consumer data and the operational provisions of the settlement are consistent with the company's current privacy and security programs. Additionally, this was not a data breach, and data was not exposed to bad actors.

What was the connection Avast had with Jumpshot?

Jumpshot was a subsidiary of Avast. Avast shut down Jumpshot in January 2020.

Do Jumpshot’s customers still have my data?

Avast has notified that all customers of Jumpshot delete or destroy any remaining data acquired from Jumpshot.

Why was the data sold?

Jumpshot customers were businesses that purchased aggregated, deidentified browsing data for marketing analytics purposes.

What consent did you have from me to sell my data?

Avast and AVG terms and conditions for the products that supplied data to Jumpshot disclosed that browsing information would be de-identified and used for marketing analytics, with an opportunity to opt-out from this use of data.

Can you give me a status update on my claim?

All claims are anticipated to be validated within 3-4 weeks, if this time has already elapsed and your question cannot be answered using these FAQs, you can contact the claimant administrator directly (Avast_Claims_UK@avast.com). Please include your claim reference number and name in all email correspondence.

What happens if the 120,000 claimant cap is reached before I apply?

The offer is available strictly to the first 120,000 Eligible Users who come forward within the five-month window. If the cap is reached, later claimants will not receive the free subscription upgrade under this offer, though they retain any other legal rights available to them.

What if I miss the five-month deadline?

Claims must be registered within the five-month window from 27 August 2026 to 27 January 2027 . Claims received after this date cannot be accepted under the terms of this settlement.