Troubleshooting common issues with Avast Premium Security

This article contains troubleshooting steps for common issues related to Avast Premium Security.

For general information related to Avast Premium Security, refer to the relevant article below according to platform:

Why am I getting the error, "Sorry, something went wrong"?

This error commonly occurs when there is a problem with your device's DNS settings. To troubleshoot this issue, follow the steps below:

  1. Change your DNS settings so that Avast Premium Security can communicate with the appropriate server. To manage your DNS settings, refer to the following article:
  2. If you still see the error after changing your DNS settings, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why am I getting the error, "Well, this is embarrassing"?

This error commonly occurs when there are conflicts with Windows services configuration. For detailed troubleshooting steps, refer to the following article:

Why won't Avast Premium Security open?

This error commonly occurs when certain program files are outdated, corrupted, or missing. To troubleshoot this issue, follow the steps below:

  1. Repair the Avast Premium Security installation file. To repair the file, refer to the following article:
  2. Uninstall the program. For detailed uninstallation instructions, refer to the following article:
  3. Re-install the program. For detailed installation instructions, refer to the following article:
  4. If Avast Premium Security still fails to open, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:
  1. Uninstall the program. For detailed uninstallation instructions, refer to the following article:
  2. Re-install the program. For detailed installation instructions, refer to the following article:
  3. If Avast Premium Security still fails to open, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:
  1. Uninstall the app. For detailed uninstallation instructions, refer to the following article:
  2. Re-install the app. For detailed installation instructions, refer to the following article:
  3. If Avast Mobile Security Premium still fails to open, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:
  1. Uninstall the app. For detailed uninstallation instructions, refer to the following article:
  2. Re-install the app. For detailed installation instructions, refer to the following article:
  3. If Avast Mobile Security Premium still fails to open, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why does Smart Scan stop before finishing a scan on my PC?

This error commonly occurs when certain program files are outdated, corrupted, or missing. To troubleshoot this issue, follow the steps below:

  1. Repair the Avast Premium Security installation file. For detailed instructions, refer to the following article:
  2. Uninstall the program. For detailed uninstallation instructions, refer to the following article:
  3. Re-install the program. For detailed installation instructions, refer to the following article:
  4. If Avast Premium Security still fails to open, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why is Avast Premium Security blocking the website I want to visit?

If Avast Premium Security blocks a website that you use regularly, you can add it to the Exceptions list, which protects the defined website from being blocked by all Avast scans and shields. For detailed instructions, refer to the following article:

  • Avast Premium Security 19.x for Windows
  • Avast Premium Security 14.x for Mac
  • Avast Mobile Security Premium 6.x for Android
  • Avast Mobile Security Premium for 1.x iOS
  • All supported platforms

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