Compressing files to send to Avast Support

When troubleshooting Avast software issues with Avast Support, you may be requested to compress (or zip) certain files before sending them to Avast Support for further analysis. Zipped files consume less storage space, which makes them easier to send via the internet.

If you are compressing files containing malware samples or suspicious files to send to Avast Threat Labs for analysis, refer to the instructions in the following article. These files require password-protection:

Compress files

  1. Open File Explorer (or Windows Explorer) and locate the file(s) you need to compress.
  2. Select and right-click the file(s), then select Send to.
  3. Select Compressed (zipped) folder to compress the selected file(s).

The selected files are compressed to a new .zip archive which you can find in the same location as the original files. Send the zipped folder to Avast Support and wait for further instructions.

  • All available Avast software products
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

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