Checking your real location is hidden

SecureLine VPN enables you to disguise your location by hiding your real IP address. This helps prevent websites and servers from tracking your real location. If you want to check that your real location is hidden when using SecureLine VPN, follow the instructions below.

Ensure you are connected to a VPN using SecureLine VPN before following the instructions below.

Check your IP address

After connecting to SecureLine VPN, your virtual IP address is displayed. To verify if your IP address and location has changed, follow the instructions below.

  1. Click the Windows start icon and type cmd, then select Command Prompt from the search results.
  2. In the Command Prompt window, type nslookup myip.opendns.com. resolver1.opendns.com and press Enter.
  3. The second IP address displayed in the Command Prompt window should match your virtual IP address as shown in SecureLine VPN.
  1. In the menu bar, select GoUtilities, then open Terminal.
  2. In the Terminal window, type nslookup myip.opendns.com. resolver1.opendns.com and press Enter.
  3. The second IP address displayed in the Command Prompt window should match your virtual IP address as shown in SecureLine VPN.

If you are connected to a VPN but your real IP address is still visible, try connecting to a different server by clicking Change Location and selecting a different location. If the issue persists, contact Avast Support.

Disable location services

Some websites and servers use geolocation tracking to find out your real location, even when you are using a VPN. To stop this from happening, you may need to disable location services on your device to ensure your real location remains hidden when using a VPN.

  1. Click the Windows start icon and select Settings.
  2. Click the Privacy icon, then select Location on the left-side panel.
  3. Click the slider under Location service so that it changes from On to Off.
  1. Click the Apple icon in the menu bar, then select System Preferences....
  2. Open Security & Privacy.
  3. Select the Privacy tab.
  4. If the icon in the lower-left corner is locked, click it to authenticate with your admin password and unlock the privacy tab.
  5. Untick the box next to Enable Location Services.

If you are connected to a VPN and you have disabled location services on your device, but are still experiencing location tracking issues, we recommend using incognito/private browsing mode.

Use incognito/private browsing mode

Most web browsers have an incognito/private browsing mode that allows you to surf the web without leaving any traces on your device, such as cookies, temporary internet files (cache), or browsing history that can be used to track your real location. In most cases, using incognito/private browsing mode will resolve any remaining location tracking issues.

Open your preferred browser, then follow the relevant steps below:

  • Avast Secure Browser: Go to ⋮ Menu (three dots) ▸ New Stealth Mode Window.
  • Google Chrome: Go to ⋮ Menu (three dots) ▸ New incognito window.
  • Mozilla Firefox: Go to ☰ Menu (three lines) ▸ New Private Window.
  • Microsoft Edge: Go to … Settings (three dots) ▸ New InPrivate window.
  • Opera: Go to Menu (the Opera icon) ▸ New private window.
  • Safari: Click File in the menu bar and select New Private Window.

If you continue to experience problems with specific web pages, try changing your browser location settings, cleaning your cache and cookies, or clearing your Java and Flash cache.

Change your browser location settings

  1. Open Avast Secure Browser and go to ⋮ Menu (three dots) ▸ Settings.
  2. Scroll down and click Advanced to view the Privacy and security settings.
  3. Click Site settings, then Location.
  4. Click the slider so it changes from green to gray Blocked. This will automatically deny all site requests for your location.
  1. Open Google Chrome and go to ⋮ Menu (three dots) ▸ Settings.
  2. Scroll down and click Advanced to view the Privacy and security settings.
  3. Click Site settings, then Location.
  4. Click the slider so it changes from blue to gray Blocked. This will automatically deny all site requests for your location.

Mozilla Firefox will ask for your permission when a website attempts to access your location data. To disable this feature completely, follow the steps below:

  1. Open Mozilla Firefox and type about:config into the address bar the press Enter.
  2. A warning message will appear. Click I accept the risk!.
  3. In the Search bar below the address bar, enter geo.enabled.
  4. Double-click on the geo.enabled preference so that the value changes from true to false. Location-aware browsing is now disabled.

By default, the location setting in Microsoft Edge is disabled. To check this setting, follow the steps below:

  1. Click the Windows Start icon and select Settings.
  2. Click the Privacy icon, then select Location on the left-side panel.
  3. Scroll down to the section Choose apps that can use your precise location.
  4. Ensure the slider next to Microsoft Edge is set to Off.
  1. Open Opera and go to Menu (the Opera icon) ▸ Settings.
  2. Click AdvancedPrivacy and security.
  3. Click Content settings, then Location.
  4. Click the slider so it changes from blue to gray. This will automatically deny all site requests for your location.
  1. Open Safari, then go to the menu bar and select SafariPreferences.
  2. Select the Privacy tab.
  3. Ensure the boxes next to Prevent cross-site tracking and Ask websites not to track me are ticked.

Clean your cache and cookies

  1. Open Avast Secure Browser and go to ⋮ Menu (three dots) ▸ Settings.
  2. Scroll down and click Advanced to view the Privacy and security settings.
  3. Click Privacy Cleaner.
  4. Select the Advanced tab, then click the down arrow to change the Time range to All time.
  5. Ensure the following items are ticked:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files
  6. Click Clear data.
  1. Open Google Chrome and go to ⋮ Menu (three dots) ▸ Settings.
  2. Scroll down and click Advanced to view the Privacy and security settings.
  3. Click Clear browsing data.
  4. Select the Advanced tab, then click the down arrow to change the Time range to All time.
  5. Ensure the following items are ticked:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files
  6. Click Clear data.
  1. Open Mozilla Firefox and go to ☰ Menu (three lines) ▸ Options.
  2. Select Privacy & Security on the left-side panel.
  3.  
  4. In the Cookies and Site Data section, click Clear Data....
  5. Ensure the boxes next to Cookies and Site Data and Cached Web Content are ticked, then click Clear.
  6. In the History section, click Clear History.
  7. Use the drop-down menu to select a Time range to clear.
  8. Ensure the following options are ticked:
    • Browsing & Download History
    • Cookies
    • Cache
    • Offline Website Data
    • Site Preferences
  9. Click Clear Now
  1. Open Microsoft Edge and go to … Menu (three dots) ▸ Settings.
  2. Under Clear browsing data, click Choose what to clear.
  3. Ensure the following options are ticked:
    • Browsing history
    • Cookies and saved website data
    • Cached data and files
    • Download history
  4. Click Clear.
  1. Open Opera and go to Menu (the Opera icon) ▸ Settings.
  2. Click AdvancedPrivacy and security.
  3. Click Clear browsing data.
  4. Select the Advanced tab, then click the down arrow to change the Time range to All time.
  5. Ensure the following items are ticked:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files
  6. Click Clear data.
  1. Open Safari , then in the menu bar go to SafariClear History.
  2. Click the menu next to Clear and select all history.
  3. Click Clear History.
If you use iCloud to synchronize browser data, the steps above will also remove your history data from iCloud and all Safari browsers on other computers and devices.

Clear Java & Flash cache

Java & Flash cache are stored separately. Clearing the Java Plug-in cache and the Adobe Flash cache forces your browser to load the latest versions of web pages and programs, which ensures that all traces of your real location are removed.

Clear Java Cache

  1. Go to StartControl Panel.
  2. Click Programs.
  3. Double-click the Java icon to open the Java Control Panel.
  4. Click Settings under Temporary Internet Files, then click Delete Files.
  5. Ensure the boxes next to Trace and Log Files and Cached Applications and Applets are ticked, then click OK.
  6. Click OK on the Temporary Files Settings window.
  7. In the Java Control Panel window, click Apply to save all the changes.

For detailed instructions, refer to the following article:

Clear Adobe Flash Cache

  1. Click the link below to open the Flash Player Settings Manager:
  2. Ensure you are on the Website Storage Settings panel, then click Delete all sites.
  3. Click Confirm.

Clear Java Cache

  1. Click the Apple icon in the menu bar, then select System Preferences....
  2. Click the Java icon to open the Java Control Panel.
  3. Click Settings under Temporary Internet Files, then click Delete Files.
  4. Ensure the boxes next to Trace and Log Files and Cached Applications and Applets are ticked, then click OK.
  5. Click OK on the Temporary Files Settings window.
  6. In the Java Control Panel window, click Apply to save all the changes.

Clear Adobe Flash Cache

  1. Click the Apple icon in the menu bar, then select System Preferences....
  2. Click the Flash Player icon to open the Flash Player Control Panel.
  3. Select the Advanced tab, then click Delete All... under Browsing Data and Settings.
  4. Ensure that only Delete All Site Data and Settings is ticked, then click Delete Data.
  5. Close the Flash Player and System Preferences windows then restart your browser.
  • Avast SecureLine VPN 5.x for Windows
  • Avast SecureLine VPN 3.x for Mac
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)

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