Canceling automatic renewal of Digital River orders

This article applies to Avast orders distributed by Digital River. For Avast orders distributed by Nexway, refer to the following article:

If you are unsure which distributor you purchased your Avast order from, check your order confirmation email or debit/credit card statement. For more information, refer to the following article:

You can disable the automatic renewal service using either of the following platforms:

Disable automatic renewal via the Avast customer portal

  1. Open the Avast customer portal in your internet browser using the link below:
  2. Type your order ID and password, then click Find Order.
    You can find your order ID and password in the order confirmation email from avast@digitalriver.com. If you are unable to locate this email, click Forgot your order ID? and provide your email address and the last four digits of the credit card you used to make the purchase.
  3. On the Your subscriptions page, click Unsubscribe next to the relevant subscription.
  4. Select Unsubscribe from future renewals and let my subscription expire on MM/DD/YYYY, then click Confirm.
The renewal option is managed separately for each subscription. If you have more than one Avast subscription with automatic renewal enabled, repeat the steps above for each subscription you want to cancel this service for.

Your auto-renewal subscription is now disabled.

Disable automatic renewal via your Avast Account

  1. To open your current Avast subscriptions, follow the link below.
    If you are not already logged in to your Avast Account, enter your email address and password, then click Login. If you do not have an Avast Account, cancel your automatic renewal using the Avast customer portal.
  2. Click Unsubscribe under the relevant subscription.
  3. Select Unsubscribe from future renewals and let my subscription expire on MM/DD/YYYY, then click Confirm.
  4. Click Got It.
The renewal option is managed separately for each subscription. If you have more than one Avast subscription with automatic renewal enabled, repeat the steps above for each subscription you want to cancel this service for.

Your auto-renewal subscription is now disabled.

  • All paid Avast software products
  • All supported operating systems

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