Troubleshooting Avast Mobile Security Pro activation issues

If your Avast Mobile Security does not detect your valid Pro license and the app displays the License not found message when you try to restore your subscription, follow steps in this article to resolve an issue.

Instructions

Clear Google Play Store data by following these steps:

1. Go to Settings ▸ Apps on your device.
2. Tap the Google Play Store app.
3. Tap Clear Data or Storage ▸ Clear Data and confirm clearing data in the popup message.
   When you clear data of your Google Play Store app, all your settings for this app will be removed.
4. Tap the Google Play Store icon on the main screen of your device and accept Terms of service.
5. Open Avast Mobile Security and tap Upgrade on the main screen.
6. Tap the overflow menu (three dots) icon in the top-right corner and select Restore license.

Your Avast Mobile Security should be restored now.

Troubleshooting

If clearing Google Play Store data did not resolve your issue, follow these steps to connect to a correct Google Account and restore your purchase:

1. Uninstall Avast Mobile Security from your device.
2. Tap the Google Play Store icon on the main screen of your device to open the app.
3. Tap the menu icon in the top-left corner of the screen.
4. If the account that you currently logged in was not used during your purchase, follow one of these instructions:
   If you do not remember which account you used for your purchase, go to the Google Play Store menu and select Account ▸ Subscription to see a list of subscriptions assigned to the currently selected Google Account.
   • Click your current account name or email address to see a full list of accounts. Then tap Google Account that you used during your purchase.
   • If you don't see your correct account listed, follow the steps in the section Switch between accounts ▸ Switch accounts on the Google Play website on a mobile device in this Google article:
     • Add & use accounts on your device
5. Install and open Avast Mobile Security, and then accept the End User License Agreement (EULA). Your license should be activated automatically.
6. If your license was not activated automatically, tap Upgrade on the main screen.
7. Tap the overflow menu (three dots) icon in the top-right corner and select Restore license.

Avast Mobile Security should be able to detect your subscription now.

Further recommendations

If after performing all steps from the instructions above, your app still does not detect your license, proceed as follows:

• Join the Avast Android beta program to install the latest beta version of Avast Mobile Security and perform again steps 5.-7. from the instructions above.
• Contact Avast Support by following these steps:
  1. Open Avast Mobile Security and tap the menu icon in the top-left corner.
  2. Scroll down and tap Help & Support.
  3. Tap FAQs 5 times.
  4. Provide your email address and the detailed issue description that will be sent to Avast Support for further investigation. Then click Submit to send your message.

Avast Support representative will contact you as soon as possible.