Avast Omni - FAQs

Avast Omni is a powerful online security solution that offers three dimensions of comprehensive protection, including:

  1. Home network security for all of the connected devices in your home.
  2. On-device security for Windows, Mac, Android, and iOS devices.
  3. Parental controls that allow you to manage the online content your children can access, pause and set internet time limits, and check their location using a GPS locator.

With Avast Omni, you can keep your family's connected world fully protected.

System requirements and setup

What do I need to set up Avast Omni?

In addition to the Avast Omni hub that is shipped to you after purchase, you will need:

  • An available LAN (ethernet) port on your network router to connect to the Avast Omni hub. An ethernet cable will be provided with the Avast Omni hub.
  • A nearby electrical outlet to connect the Avast Omni hub to your household electricity (AC power supply). A power adapter will be provided with the Avast Omni hub.
  • An Avast Account.
  • The Avast Omni app installed on a Windows device. The app is automatically downloaded after you pre-order Avast Omni.

What if I do not have an open LAN (ethernet) port?

If you do not have an available LAN (ethernet) port on your router, first check to ensure all ports are really in use. If all ports are in use then you can purchase a switch to extend the number of ports on your router. Without an available LAN (ethernet) port on your router, Avast Omni will not be able to connect to your network configuration.

Is my router compatible?

Avast Omni is currently only offered to our US-based customers. If you have been offered an upgrade to Avast Omni then your router is most likely compatible.

In most cases, Avast Omni will not work with mesh routers such as Orbi or Eero.

What if my router is not compatible?

If your router isn’t compatible, you will not be able to use Avast Omni at the moment. But please note that we are constantly improving the compatibility and expanding the number of supported routers. We would appreciate if you would share your router model with us on our dedicated Avast Omni forum so that we can prioritize the ones our customers have.

If I don't have a router, can I connect Avast Omni directly to my PC, Mac, or printer?

No. Avast Omni must be connected via ethernet cable to your router to ensure functionality. Without a direct connection to your router, Avast Omni can’t protect your home network.

Does Avast Omni replace my current router?

No. The Avast Omni hub is a hardware component dedicated to protecting your network, that you plug into your router through a provided ethernet cable.

Can I connect Avast Omni wirelessly?

No, you can only connect the Avast Omni hub to your router using an ethernet cable. An ethernet cable is provided with your product when it arrives.

Features

What is Avast Omni?

Avast Omni is a powerful security solution that includes a software application, as well as the Avast Omni hub, a hardware component that can be easily incorporated into your existing home network via a LAN (ethernet) port on your router. Through the Avast Omni app, you can conveniently monitor all of the devices connected to your home Wi-Fi network and be notified of any detected cyber threats. The app also protects your computers, tablets, and mobiles with our most powerful on-device security, and helps you keep your children safe with comprehensive parental controls.

What features does Avast Omni include?

Avast Omni uses AI and real-time threat detection to protect your home network and all of the devices connected to it against privacy data leakage, malware threats, and device hijacking. The Avast Omni hub connects directly to your router and is managed through the Avast Omni app, which will alert you when a potential threat is detected so that malicious attacks can be shut down before any harm is done.

The Avast Omni app also protects your computers, tablets, and mobiles with our most powerful on-device security software, ensuring that your devices are completely secured against malware and other online threats.

Finally, the Avast Omni app includes parental controls so you can protect your children and help them develop healthy online habits. Block offensive or inappropriate content or apps, set internet time limits, pause the internet temporarily, use geo-location services to check your child’s location and receive alerts when they leave or arrive at specific places (home, school, etc).

How do the parental controls and family safety features work?

In the Avast Omni app, a user profile is created for each person in your household and the devices they use are connected to their profile. Each user profile is tagged as either an administrator, adult, or child. As an administrator, you can use the Avast Omni app to set and control various settings on the other devices connected to your household. The following parental control features are available for child profiles:

  • Geo-location tracking: view the location of your child’s primary device and receive location alerts so you can check that your child is safe at all times
  • Content filters: set parameters for a user profile to block all offensive or inappropriate websites and apps
  • Disable internet: temporarily pause internet access for a user, either on demand or for scheduled times

How does Avast Omni protect my devices?

Avast Omni gives you three levels of protection for your home and family: home network protection, on-device security, and parental controls. The Avast Omni hub provides protection at the network level (via hardware that connects to your router), while the Avast Omni app provides our most powerful security software for on-device protection on your Windows, Mac, Android, and iOS devices. The Avast Omni app also gives you access to parental controls, so you can protect your children both online and off.

We use artificial intelligence to learn how to detect unusual behavior in your home network and immediately notify you of any malicious activity. By continuously learning the behavior of new devices and processing big data in real-time, Avast Omni provides you with world-class security, privacy, and family protection features.

Can I get logs of what threats were blocked and for which devices?

Yes, you can see information like this in the Avast Omni app, in the notifications section.

Can the parental controls block categories of sites (i.e., NSFW, adult, etc) or is it manually configured?

Yes, you can block either whole categories (objectionable, social media, games), or single web pages.

Pre-order

Where is Avast Omni available?

Currently, Avast Omni is only available for US-based customers with a compatible router.

How do I purchase/pre-order Avast Omni?

Pre-order is available starting Summer 2019. We will initially be offering the product as an upgrade to our current US-based Avast Antivirus customers if they have a compatible router. To pre-order Avast Omni, follow the on-screen instructions after clicking on the upgrade offer.

What does pre-order mean?

When you pre-order Avast Omni, you will be reserving your product so we can deliver it to you when it is available. After pre-ordering, the Avast Omni app is automatically downloaded onto your Windows PC and you are prompted to install it. In the app, you can view the expected shipping date for your Avast Omni hub. Shipping is expected to start Summer 2019. By pre-ordering, you will be one of the first people globally to use Avast Omni.

When will I get my Avast Omni hub?

Shipping is expected to start Summer 2019. If you have pre-ordered Avast Omni, we will contact you when your Avast Omni hub is ready to be shipped to you with a delivery date and to re-confirm your order. You can track the status of your order or change your delivery address through the Avast Omni app.

Can I cancel my Avast Omni pre-order?

Yes. When you pre-order Avast Omni, you receive a confirmation email. This email contains instructions for canceling your order if you change your mind. You can cancel your pre-order at any time up until your Avast Omni hub is ready to be shipped to you. We will send you an order reminder email one week prior to shipping. If you decide to cancel your order, just follow the cancelation instructions in the email.

When will I be charged for Avast Omni?

You will only be charged once Avast Omni is shipped to you. You will receive a reminder email about the upcoming payment one week prior to shipping.

Is shipping free?

Yes, shipping is free. There is no additional charge for shipping to US-based customers.

Avast Omni can’t be shipped to customers outside of the United States.

Subscription and activation

Do I need an Avast Antivirus subscription to use Avast Omni?

Avast Omni is a comprehensive solution that covers the hardware, as well as the software subscription. No other additional software purchase is required once you order Avast Omni.

Does Avast Omni require a subcription of its own/is there an Avast Omni-only subscription option?

When you purchase Avast Omni, it includes a 1-year subscription for the product.

How many devices does my Avast Omni subscription cover?

Your Avast Omni subscription includes on-device security through the Avast Omni app for up to 50 computers, phones, or tablets. Additionally, the Avast Omni hub protects an unlimited number of IoT devices that are connected to your home Wi-Fi network. You can check which devices are connected to your home Wi-Fi network via the Avast Omni app.

General

What is IoT?

IoT (Internet of Things) refers to the increasing number of smart devices that are connected to the internet and can connect, collect, and exchange data. This includes devices such as smart TVs, thermostats, speakers, webcams, media streamers, home appliances, baby monitors and vehicles. Embedded with technology, these devices can communicate and interact over the internet, and they can be remotely monitored and controlled.

What are the security risks of IoT devices?

IoT devices are essentially a digital doorway into your and your family's personal data. Without proper protection, the sensitive information (home address, phone number, passwords, credit card information, social media account log-ins, etc.) stored on these devices could become accessible to hackers, since many of these devices do not have security designed into them, making them vulnerable. Hackers could also invade your home directly via an IoT hack, for example, by taking control of your security (IP) camera and spying on you.

Will Avast Omni slow down my internet?

No. Avast Omni does not affect your router performance and does not slow down your internet speed.

What is the power consumption of Avast Omni?

The average power consumption of Avast Omni hub is less than 5 Watts.

How big is the Avast Omni hub?

The Avast Omni hub is a small cylindrical disc approximately 0.87 inches high and with a diameter of 3.54 inches.

Can I use Avast Omni outside of the US?

Avast Omni is only certified for operation in the United States, Canada, European Union, Australia, and New Zealand. Although the Omni hub supports different power ratings (100-240 V, 50-60 Hz), we do not recommend that you use Avast Omni outside of the United States, Canada, European Union, Australia or New Zealand as we cannot guarantee that Avast Omni complies with the regulatory requirements of any other country, or that you can legally use it in any other country.

Does Avast Omni come with all the cables I need to connect it to my router?

Yes, the Avast Omni hub comes with a power adapter and an ethernet cable. You do not need any other cables to connect Avast Omni to your router.

Can I use Avast Omni for my network security even if I don’t use Avast Antivirus on my devices at all?

Yes, you can use Avast Omni to manage your network security without using Avast Antivirus on your Windows, Mac, Android, or iOS devices. However, you will need the Avast Omni app installed on a Windows device in order to manage your network security and protect the IoT devices in your home.

Can I use Avast Omni in my network with Avast Free Antivirus on my devices?

Yes, you can continue to use Avast Free Antivirus on your devices. However, with Avast Omni our most powerful on-device security is included. You have the option to upgrade your free security and take advantage of all the advanced protection features for your devices that you get with Omni.

How does Avast Omni’s threat protection differ from the protection in Avast Antivirus?

Avast Omni's network level protection guards your IoT devices, protecting them from botnets and specific IoT hacking attempts. On-device security (such as Avast Antivirus on your PC) cannot be installed on IoT devices because they are not sophisticated enough to run it. For this reason, network level security is necessary to protect everything connected to your Wi-Fi network.

Does Avast Omni examine all the traffic/packets from my network devices? How does it actually work?

Avast Omni uses machine learning to assess the traffic on your home network and learn how the devices connected to your home network are communicating. Based on this information, we determine what is normal communication between your devices and what is suspicious or unusual, allowing us to warn you if any malicious activity is detected.

  • Avast Omni 1.x
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)
     
  • Google Android 5.0 (Lollipop, API 21) or higher
  • Apple iOS 11.0 or higher
  • Compatible with iPhone, iPad, and iPod touch

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