Avast Mobile Security for iOS - FAQs

Avast Mobile Security for iOS is an app designed to protect your privacy online, securely store your photos, scan Wi-Fi networks for vulnerabilities, and alert you if any of your personal data linked to your email address has been leaked online.

This article answers common questions about the features, settings, and general use of Avast Mobile Security for iOS.

Download and installation

What are the system requirements for Avast Mobile Security for iOS?

You can install and run the latest version of Avast Mobile Security on any iOS device capable of running iOS 12.0 or higher.

How can I download and install Avast Mobile Security for iOS?

Avast Mobile Security for iOS devices is available for download from the App Store.

  1. Open the App Store from the Home screen of your iOS device and search for Avast Mobile Security.
  2. Select Avast Security & Privacy from the search results.
  3. Tap Get to download and install the app. Alternatively, when reinstalling the app, tap the cloud icon.
  4. When installation is complete, tap Open, or tap the Avast Mobile Security icon on the Home screen of your device to open the app.
  5. If asked for permissions, select Accept.
  6. Tap Not Now to start using the free version of the app.

Avast Mobile Security is now installed on your iOS device.

For detailed instructions about installing Avast Mobile Security for iOS, refer to the following article:

Subscription and activation

What are the benefits of upgrading to Avast Mobile Security Premium?

Avast Mobile Security for iOS is available as both a free and paid version. When you upgrade to Avast Mobile Security Premium you can take advantage of the following premium features:

  • Wi-Fi Protection: Protect your privacy by using a VPN (Virtual Private Network) to ensure no one can spy on your online activity.
  • Unlimited Identity Protection: Monitor multiple email accounts and immediately receive a notification if any of your personal data is found leaked online.
  • Unlimited Photo Vault: Lock an unlimited number of photos in an encrypted vault so that only you have access to them.

How do I upgrade to Avast Mobile Security Premium?

To upgrade from the free version of Avast Mobile Security to Avast Mobile Security Premium on an iOS device:

  1. Tap the Avast Mobile Security icon on the Home screen of your device to open the app.
  2. Tap Upgrade in the top-right corner.
  3. Select your preferred subscription plan.
  4. Follow the on-screen instructions to complete the purchase.

Avast Mobile Security Premium activates automatically on your iOS device.

Is my subscription for Avast Mobile Security Premium also valid for other paid Avast apps?

No. If you purchase Avast Mobile Security Premium for iOS, your subscription is only valid for this app on an iOS device.

How can I cancel my subscription?

Uninstalling an app from your device does not cancel your subscription and you will continue to be charged for the subscription until you cancel it. To cancel an Avast Mobile Security Premium subscription purchased via the App Store, refer to the following instructions on the Apple Support site:

Is there a free-trial option for Avast Mobile Security Premium?

Yes. The free trial allows you to use all premium features for either 7 or 14 days free of charge. The 7-day free trial activates automatically when you select a monthly Avast Mobile Security Premium subscription, and the 14-day free trial activates automatically when you select a yearly Avast Mobile Security Premium subscription. Once the free trial period ends, your Avast Mobile Security Premium subscription starts automatically.

How can I reactivate my subscription?

If you previously purchased an Avast Mobile Security Premium subscription via the App Store and want to reactivate your subscription, for example on a new or reset device, follow these steps:

  1. Ensure you are logged in to the App Store with the Apple ID that was used to purchase Avast Mobile Security Premium.
  2. Install Avast Mobile Security.
  3. Open Avast Mobile Security and tap Not Now during the tutorial.
  4. Tap Upgrade in the top-right corner.
  5. Tap Already Purchased?, then select Restore from iTunes.

Avast Mobile Security connects to the App Store and automatically activates the subscription on your iOS device.

For more information about activating Avast Mobile Security for iOS, refer to the following article:

Features

What is Wi-Fi Protection?

Wi-Fi Protection (previously called Secure Browsing) uses our VPN (Virtual Private Network) infrastructure to create a secured VPN connection. This protects the data you upload and download from the internet, secures data sent from your device, and keeps your internet activity completely private. Wi-Fi Protection is available as part of an Avast Mobile Security Premium subscription.

How do I activate Wi-Fi Protection?

Wi-Fi Protection is available with an Avast Mobile Security Premium subscription. The first time you activate Wi-Fi Protection, the app prompts you to add VPN Configurations. To activate Wi-Fi Protection, follow the steps below:

  1. Tap Turn On VPN on the Wi-Fi Protection tile.
  2. Review the Logging Policy and Use terms, then tap Accept.
  3. If prompted, tap Allow to add VPN Configurations.

Wi-Fi Protection is now activated, connecting you to the closest server we have in your location.

To temporarily turn off the VPN, tap Pause VPN on the main Avast Mobile Security screen.

What is the difference between Wi-Fi Protection and the Avast SecureLine VPN app?

Wi-Fi Protection and the Avast SecureLine VPN app both give you a secure VPN connection to protect your online activities. Wi-Fi Protection connects you to the closest server we have in your location, whereas the Avast SecureLine VPN app allows you to choose which server you connect to.

What is Identity Protection?

Identity Protection keeps all of your online accounts safe by ensuring none of the passwords linked to your email address have been leaked online. If a leak is found, Identity Protection immediately notifies you and prompts you to change the password that was compromised.

How do I activate Identity Protection?

  1. Tap Add Email on the Identity Protection tile.
  2. Tap Add Email Address.
  3. Enter your email address, then tap Add Email.

Identity Protection immediately checks for any leaked data online connected to your email address. An alert notifies you if any data leaks are found. Identity Protection remains active and notifies you again if it detects any future data leaks connected to your email address.

How do I add more email addresses to Identity Protection?

Having more than one email address secured by Identity Protection is only possible with an Avast Mobile Security Premium subscription. Upgrade to Avast Mobile Security Premium then follow the instructions below:

  1. Tap the Identity Protection panel on the main Avast Mobile Security screen.
  2. Tap Add Email Address.
  3. Enter the email address you want to add, then tap Add Email.

What is Photo Vault?

Photo Vault protects your photos and images from prying eyes by moving them to a passcode-protected, encrypted vault. Up to 40 photos or images from your device or camera can be added to the vault. With an Avast Mobile Security Premium subscription you can store an unlimited number of photos or images in Photo Vault.

If you uninstall Avast Mobile Security from your iOS device, any photos you have stored in the Photo Vault will be deleted along with the app and there is no option to restore them. We recommend exporting your files from Photo Vault before uninstalling the app.

How do I activate Photo Vault?

To activate Photo Vault, first you need to set up a passcode:

  1. Tap Open on the Photo Vault tile.
  2. Tap Set Passcode.
  3. Enter a four-digit passcode, then enter your passcode again to confirm it.

Photo Vault is now active and you can add photos and images to the vault to protect them from being accessed by other people using your iOS device.

If your device has Touch or Face ID capability, you have the option to enable this functionality after you have set up a passcode. If you choose to enable Touch or Face ID, this will replace your passcode for accessing Photo Vault.

How do I add photos or images to Photo Vault?

You can add existing photos or images to your Photo Vault from the Photo Library on your device, or you can use the camera on your device to take a photo and import it directly into your Photo Vault.

To add photos or images to Photo Vault:

  1. Tap Open on the Photo Vault tile.
  2. Enter your passcode, then tap the + (plus) button.
  3. Select either Photo Library or Camera:
  1. If prompted, tap OK to give Avast Mobile Security permission to access your Photo Library.
  2. Tap a photo to select it. Optionally, tap Delete to remove the photo from the Photo Library and iCloud Photos.
  1. If prompted, tap OK to give Avast Mobile Security permission to access your camera.
  2. Take a photo then tap Use Photo or Retake.

Your photo is imported into Photo Vault.

If you uninstall Avast Mobile Security, any photos you have stored in the Photo Vault will be deleted along with the app and there is no option to restore them. We recommend exporting your files from Photo Vault before uninstalling the app.

Can I export my photos from Photo Vault?

Yes. We recommend exporting your photos from Photo Vault before uninstalling the app.

To export your photos from Photo Vault:

  1. Tap Open on the Photo Vault tile.
  2. Enter your passcode.
  3. Tap Select.
  4. Tap the photo(s) you want to export. A green border appears around the selected photo(s).
  5. Tap Share in the bottom-left corner.
  6. Select your preferred method for exporting or saving the files and follow the on-screen instructions.

How can I change my passcode for Photo Vault?

To change your Photo Vault passcode:

  1. Open the app and go to Settings.
  2. Under Photo Vault, tap Change Passcode.
  3. Enter your current passcode.
  4. Enter a new 4-digit passcode.
  5. Enter your new passcode again to confirm it.

Your passcode for Photo Vault has been changed.

General

How can I manage Web Protection notifications?

Web Protection notifications are automatically enabled to alert you when Wi-Fi threats are detected or malicious websites are blocked. To disable these notifications:

  1. Open the app and go to Settings.
  2. Under Notify Me About, tap the green (ON) slider next to the relevant option so that the slider changes to white (OFF).

How can I report an issue to Avast Support?

To help you utilize your Avast product, we offer many detailed articles on our Support site. However, some issues may require deeper investigation by Avast Support.

You can contact our technical or sales support, send us a message, or connect to a dedicated forum all via the Avast Mobile Security app. Go to SettingsContact Support, then select your preferred option.

How can I provide feedback about the app?

You can provide feedback about Avast Mobile Security for iOS in several ways:

  • Write a review in the App Store.
  • Tell your friends about our software on Facebook or Twitter.
  • Post reviews in iOS related forums.
  • Send us a message via the app by selecting SettingsContact SupportSend us a message.

How can I control what data I share?

Sharing app-usage data with Avast and 3rd-party analytics tools is automatically enabled to help improve the app. You can disable these settings within Avast Mobile Security by going to SettingsData Settings and tapping the green (ON) slider next to each option so that they change to white (OFF).

How can I check which version of the app I'm using?

To check the version number of your Avast Mobile Security app, open the app and go to Settings. The app version number is listed at the bottom of the screen under Current version.

How can I uninstall Avast Mobile Security for iOS?

If you no longer want to use Avast Mobile Security for iOS, you need to cancel your subscription before uninstalling the app from your device.

After canceling your subscription, follow the steps below to uninstall Avast Mobile Security from your iOS device:

  1. On the Home screen of your device, touch and hold the Avast Mobile Security icon until it starts to wiggle.
  2. Tap the small x that appears in the top-left corner of the Avast Mobile Security icon.
  3. Select Delete to confirm you want to remove the app from your device.

Avast Mobile Security is now uninstalled from your iOS device.

What other mobile apps does Avast offer?

Avast has created the following range of apps to improve the security and performance of your mobile device, and protect you from hackers and thieves:

  • Avast SecureLine VPN: Prevent hackers from accessing and stealing your data when you are connected to public or open Wi-Fi networks, secure your personal Wi-Fi networks, and protect your privacy using a secure private encryption VPN.
  • Avast Passwords: Keep all of your passwords protected and easily sign into your online accounts using one main password. You can synchronize this app across multiple devices.
  • Avast Mobile Security: Secure your phone and tablet with our free Avast Mobile Security app which features both antivirus and Wi-Fi vulnerability protection. The embedded Anti-Theft feature allows you to locate and track your lost or stolen device on a map with our web-based mobile tracking that uses GPS and other triangulation methods.
  • Avast SecureLine VPN: Prevent hackers from accessing and stealing your data when you are connected to public or open Wi-Fi networks, secure your personal Wi-Fi networks, and protect your privacy using a secure private encryption VPN.
  • Avast Cleanup: Improve the performance and efficiency of your device with our Cleanup app, which quickly analyzes the storage space on your device and clears all unnecessary, space-wasting data.
  • Avast Passwords: Keep all of your passwords protected and easily sign into your online accounts using one main password. You can synchronize this app across multiple devices.
  • Avast Secure Browser: Browse with unparalleled privacy and security using built-in VPN, ad-blocker, and complete data encryption.
  • Avast Mobile Security for iOS 2.x
  • Avast Mobile Security Premium for iOS 2.x
  • iOS 12.0 or higher
  • Compatible with iPhone, iPad, and iPod touch

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