General

What is Avast One Secure Identity?

Avast One Secure Identity is an identity protection solution that helps monitor your personal data for exposure, detect potential fraud, and alert you to suspicious activity. It also provides tools and support to help you respond to identity threats.

What is the difference between the new Secure Identity in Avast One and the previous version of Avast Secure Identity?

The new Secure Identity, available through Avast One, provides a more integrated experience within the Avast One app, includes a free version, and offers a different set of Premium identity and financial protection features compared to the previous version.

Which platforms and countries support Avast One Secure Identity?

At present, Avast One Secure Identity is available only on Windows and in the United States.

Do I need an Avast Account to use Avast One Secure Identity?

Yes. You need to sign in to your Avast Account to access and manage Avast One Secure Identity paid features.

In addition, with the free version, you can monitor up to 3 email addresses and 1 phone number using the Dark Web Monitoring feature if you sign in to your Avast Account via Avast One.

Why do I need to provide personal information?

Avast Secure Identity continuously checks for potential fraud and suspicious activity associated with your personal information.

You can decide how much personal information to provide. For maximum fraud detection, it is recommended to provide as much information as possible. Additionally, you can securely store documents and bank cards in one place for convenient access.

Subscription and Activation

What are the system requirements for Avast One Secure Identity?

For detailed information on system requirements, refer to the following article: System requirements for Avast applications. As Secure Identity is part of Avast One, check the minimum system requirements for Avast One.

How do I activate my Avast Secure Identity subscription?

Secure Identity is available as part of Avast One. For instructions on installing Avast One, refer to the following article: Installing and Activating Avast One apps.

How do I setup Secure Identity in Avast One?

For information about setting up Secure Identity in Avast One, refer to the following article: Avast One Secure Identity - Getting Started.

Features

What is included in the free version of Secure Identity?

The free version of Avast One Secure Identity includes the Dark Web Monitoring feature, which monitors up to 3 email addresses and 1 phone number for dark web exposure. It performs an initial scan to check whether your information has been exposed in known data breaches and continues to monitor for new exposures.

In addition, you receive data breach notifications that alert you to large-scale incidents that may involve your personal information.

For information on how to set up the free version of Avast One Secure Identity, refer to the following article: Avast One Secure Identity - Getting Started.

Which features are included in Premium Secure Identity?

The following features are available in Premium Secure Identity:

• Expanded Dark Web Monitoring: Monitors a wider range of personal information, including multiple contact details and additional personal identifiers, and alerts you when exposure is detected.
• Data Breach Notifications: Alerts you about large-scale data breaches that may affect your personal information.
• Identity Monitoring: Detects potential misuse of your personal information across various sources, including public records and online services.
• Financial Monitoring: Helps monitor all your financial activity in one place and provides alerts for bank accounts, credit cards, and other activity to help detect potentially unauthorized transactions.
• Credit Monitoring and Reports: Notifies you of changes to your credit profile, such as new accounts, inquiries, or missed payments.
• Account and Service Alerts: Notifies you when new utility, telecom, or other service accounts are opened using your identity.
• Fraud and Identity Alerts: Alerts you to suspicious activity that may indicate identity theft or fraud.
• Identity Restoration: Provides access to specialists who guide you through recovering your identity if it is compromised.
• Stolen Wallet Assistance: Helps you cancel and replace important cards if your wallet is lost or stolen.
• Reimbursement for Identity Theft: Includes reimbursement for certain out-of-pocket expenses and losses related to identity theft, according to your plan terms.

For information on how to set up the Premium version of Avast One Secure Identity, refer to the following article: Avast One Secure Identity - Getting Started.

What is Dark Web Monitoring?

Dark Web Monitoring is a feature that notifies you if your personal information has been exposed online as part of a data breach.

The functionality of Dark Web Monitoring varies depending on your version of Secure Identity:

• Free Secure Identity: Dark Web Monitoring checks whether your email addresses or phone number have been involved in a data breach. When you sign in to your Avast Account, it displays previously detected breaches and continues to monitor for new ones in real time. You can add up to 3 email addresses and 1 phone number.
• Premium Secure Identity: You can monitor up to 5 email addresses and 5 phone numbers, as well as additional personal information such as credit card numbers, insurance IDs, and passport details. It also provides more detailed alerts and broader coverage of exposed data sources. For a full list of monitored data, refer to the following article: Information monitored by Dark Web Monitoring Avast Secure Identity.

What are Data Breach Notifications?

Data Breach Notifications inform you when large-scale breaches occur that may expose your personal information. These alerts help you take action, such as updating passwords or securing affected accounts.

What types of identity alerts can I receive?

You may receive alerts related to identity misuse, including suspicious financial activity, new account openings, or unusual use of your personal information across monitored services.

Does Avast One Secure Identity monitor financial accounts?

Yes. With a Premium subscription, Avast One Secure Identity monitors activity related to bank accounts, credit cards, and other financial services, and alerts you to potentially suspicious transactions or changes. For more information, refer to the following article: Financial Monitoring in Avast Secure Identity – FAQs.

What is Identity Verification Monitoring?

Identity Verification Monitoring checks for unusual use of your personal information in applications, public records, or online services to help detect potential identity theft.

What is Credit Monitoring?

Credit Monitoring notifies you of key changes to your credit history, such as new accounts, credit inquiries, or changes to your credit status.

What is Credit Lock?

Credit Lock allows you to restrict access to your credit file to help prevent unauthorized accounts from being opened in your name.

What are utility and service alerts?

Utility and service alerts notify you if new accounts, such as utilities, telecommunications, or subscription services, are opened using your identity.

Troubleshooting

How do I cancel my Avast Secure Identity subscription?

For detailed instructions, refer to the following article:

• Canceling an Avast subscription - FAQs

What happens after I cancel my subscription?

Avast Secure Identity is sold as a continuous subscription. This means that your subscription renews at the end of each subscription period unless you manually cancel it before the next billing date.

When you cancel the subscription, the subscription status displayed in your Avast Account changes to Expiring, and the expiration date is shown. You can continue to use Avast Secure Identity until the expiration date. After this date, you will lose access to Avast Secure Identity.

How can I get a refund?

For detailed information, refer to the following article:

• Requesting a refund for an Avast subscription