Creating a log file in Avast Cleanup Premium

This article assumes that you have contacted Avast Support and a log file has been requested. For information about contacting Avast Support, read the following article:

Create a log file

  1. Double-click the Avast Cleanup Premium icon on your desktop to open the program.
  2. Click MenuSettings.
  3. Click the Troubleshooting tab and ensure the box next to Enable debug logging is ticked.
  4. Locate the log file in the following folder on your local disk:
    • C:\ProgramData\AVAST Software\Tuneup\log\
  5. Send the log file to Avast Support representatives when requested. For instructions on contacting Avast Support, read the following article:
  • Avast Cleanup Premium 18.x

  • Avast Ultimate 18.x
  • Avast Premier 18.x
  • Avast Internet Security 18.x
  • Avast Pro Antivirus 18.x
  • Avast Free Antivirus 18.x
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
  • Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate - Service Pack 2, 32 / 64-bit
  • Microsoft Windows XP Home / Professional / Media Center Edition - Service Pack 3, 32-bit

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