How will I know if I’ve been impacted?

If you were a user of Avast Online Security; AVG Online Security; Avast Secure Browser; Avast Antivirus - Mobile Security & Virus Cleaner; Avast Free Antivirus; and Avast Premium Security between August 1, 2014, and January 30, 2020, your browsing data may have been shared with Jumpshot unless you opted out of having your data used for this purpose. Email notifications will be sent to UK users who have emails on-file with Avast and who may have been impacted.

Is my data currently safe with Avast?

Avast continues to take proactive measures to ensure that we safeguard our customers' data. Avast does not sell consumer data and the operational provisions of the settlement are consistent with the company's current privacy and security programs. Additionally, this was not a data breach, and data was not exposed to bad actors.

What was the connection Avast had with Jumpshot?

Jumpshot was a subsidiary of Avast. Avast shut down Jumpshot in January 2020.

Do Jumpshot’s customers still have my data?

Avast has notified that all customers of Jumpshot delete or destroy any remaining data acquired from Jumpshot.

Why was the data sold?

Jumpshot customers were businesses that purchased aggregated, deidentified browsing data for marketing analytics purposes.

What consent did you have from me to sell my data?

Avast and AVG terms and conditions for the products that supplied data to Jumpshot disclosed that browsing information would be de-identified and used for marketing analytics, with an opportunity to opt-out from this use of data.

Can you give me a status update on my claim?

All claims are anticipated to be validated within 3-4 weeks, if this time has already elapsed and your question cannot be answered using these FAQs, you can contact the claimant administrator directly (Avast_Claims_UK@avast.com). Please include your claim reference number and name in all email correspondence.

What happens if the 120,000 claimant cap is reached before I apply?

The offer is available strictly to the first 120,000 Eligible Users who come forward within the five-month window. If the cap is reached, later claimants will not receive the free subscription upgrade under this offer, though they retain any other legal rights available to them.

What if I miss the five-month deadline?

Claims must be registered within the five-month window from 27 August 2026 to 27 January 2027 . Claims received after this date cannot be accepted under the terms of this settlement.

How long does the free subscription last, and how many devices does it cover?

The offer is a two-year free subscription upgrade, valid for up to ten devices.

Can I receive a cash payment instead of the free subscription?

No. Under the terms of this settlement, the remedy offered is a two-year free subscription upgrade to Avast Premium Security. No cash alternative is available.

Can I transfer my free subscription to someone else, or use it on more than ten devices?

No. The subscription is personal to the Eligible User who submitted the valid claim and is limited to ten devices.

I’ve already cancelled my subscription or no longer use the software — can I still claim?

Eligibility is based on being a user who purchased, registered or downloaded Avast Online Security, Avast Secure Browser, Avast Antivirus – Mobile Security and Virus Cleaner, Avast Free Anti-virus, Avast Premium Security or AVG branded software programmes during the affected period: 1 August 2014 to 30 January 2020 for Avast Programmes, and 30 September 2016 to 30 January 2020 for AVG Programmes. If unsure whether your claim falls into the relevant period, please submit a proof of purchase for review by the claims administrator.

If I accept this offer, am I giving up my right to take further legal action?

Yes. By accepting the offer, the claimant confirms they irrevocably, fully, finally and forever release, discharge and waive any and all claims against Avast Software S.R.O, Avast Limited, Gen Digital Inc. and their affiliates and related parties arising out of or connected to the alleged collection and sale of browsing data during the relevant period.

Do I need to take independent legal advice before accepting?

Avast cannot provide legal advice. If you have concerns about the legal effect of accepting the offer, then we recommend that you seek independent legal advice before accepting.