Changing your DNS settings when Avast SecureLine VPN cannot establish an internet connection

If Avast SecureLine VPN cannot establish an internet connection, or you cannot browse the internet while connected to Avast SecureLine VPN, you may have issues with the DNS servers from your internet service provider. Before contacting Avast Support to troubleshoot the issue, change your internet connection settings to use DNS servers from a different provider, such as Cisco, Google, Cloudflare, or Quad9, and then try to connect to Avast SecureLine VPN again.

Instructions

  1. Log into Windows as a user with administrator permissions.
  2. Click the Windows Start button and select Settings (the gear icon).
  3. On the Windows Settings screen, click Network & Internet.
  4. Under Change your network settings, click Change adapter options.
  5. Press the Win key and X key simultaneously, then select Control Panel from the menu that appears.
  6. Under Netwok and Internet, click View network status and tasks if you are using the default category view, ...or click Network and Sharing Center if you are using the large/small icons view.
  7. Select Change adapter settings from the left pane of the Network and Sharing Center window.
  8. Click the Windows Start button and select Control Panel.
  9. Under Netwok and Internet, click View network status and tasks if you are using the default category view, ...or click Network and Sharing Center if you are using the large/small icons view.
  10. Select Change adapter settings from the left pane of the Network and Sharing Center window.
  11. Click the Windows Start button and select Control Panel, ...or select SettingsControl Panel if you are using the classic Start menu.
  12. Under Netwok and Internet, click View network status and tasks if you are using the default category view, ...or double-click Network and Sharing Center if you are using the classic view.
  13. Select Manage network connections from the left pane of the Network and Sharing Center window.
  14. Click the Windows Start button and select Control Panel, ...or select SettingsControl Panel if you are using the classic Start menu.
  15. Click Network and Internet Connections and then Network Connections if you are using the category view, ...or double-click Network Connections if you are using the classic view.
  16. Based on your current connection type, right-click the relevant Ethernet or Wi-Fi adapter in the Network Connections list, then select Properties from the context menu.
  17. Based on your current connection type, right-click the Local Area Connection or Wireless Network Connection in the Network Connections list, then select Properties from the context menu.
  18. If prompted by the User Account Control dialog for permissions, click YesContinue.
  19. Select Internet Protocol Version 4 (TCP/IPv4)Internet Protocol (TCP/IP) from the list, then click the Properties button.
  20. Select the Use the following DNS server addresses option, then choose one of the public DNS providers from the table below and enter both IP adresses of the related DNS servers into the relevant boxes.
    DNS providerPreferred DNS server addressAlternate DNS server address
    Cisco OpenDNS208.67.222.222208.67.220.220
    Google Public DNS8.8.8.88.8.4.4
    Cloudflare 1.1.1.1.1.1.1.11.0.0.1
    Quad99.9.9.9149.112.112.112
    Do not change anything in the upper section related to IP address, Subnet mask and Default gateway.
  21. Click OK to save your changes.
  22. If the Windows Network Diagnostics window appears, click CancelClose to exit.

Your DNS settings are now changed. Try to connect to Avast SecureLine VPN again and browse the internet.

  • Avast SecureLine VPN 2.x for Windows

  • Avast Ultimate 18.x
  • Avast Premier 18.x
  • Avast Internet Security 18.x
  • Avast Pro Antivirus 18.x
  • Avast Free Antivirus 18.x

  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
  • Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate - Service Pack 2, 32 / 64-bit
  • Microsoft Windows XP Home / Professional / Media Center Edition - Service Pack 3, 32-bit

Need additional help?

Contact us
Avast Total Care

Your premium tech support for PCs, printers & more

Call now for a free consultation and subscribe! 1800-875-178
devices Get help for all your device problems 24x7
1800-875-178