Installing and setting up Avast Omni

This article explains how to install the Avast Omni Family Guardian app on your main Windows or macOS device, and then set up your Avast Omni hub by connecting it to your network router and configuring it with the app.

The Avast Omni hub must be set up using the Avast Omni Family Guardian app on a Windows or macOS device.

After setting up your Avast Omni hub, you can install the Avast Omni Family Guardian app on other Windows, macOS, Android, or iOS devices that you want to use as the administrator to manage your home network. All other family members in your household should use the Avast Omni Family Member app on their devices.

Install the Avast Omni Family Guardian app

When you purchase Avast Omni as an upgrade from another Avast product, the Avast Omni Family Guardian app is automatically downloaded, and you are prompted to install the app on your device. Once the app is installed, you need to log in to your Avast Account to activate your subscription.

If you purchased Avast Omni in a different way, you need to first install the Avast Omni Family Guardian app on a Windows or macOS device by following the instructions below:

  1. Click the button below to download the Avast Omni Family Guardian app. Alternatively, click the download link in your order confirmation email, or log in to your Avast Account and download Avast Omni from the My Subscriptions page. Download Avast Omni for Windows
  2. Right-click the downloaded setup file avast_omni_setup_online and select Run as administrator from the context menu.
  3. If prompted by the User Account Control dialog for permissions, click Yes (or Continue on older versions of Windows).
  4. Click Install.
  5. Wait while your PC installs Avast Omni.
  6. Click Continue.
  7. Enter your Avast Account credentials and click Login. If you don't have an Avast Account yet, click Create Account and enter the same email address you used to purchase Avast Omni. Alternatively, select Login With Facebook or Login With Google, then enter your account credentials.
    If you previously skipped the login screen, go to MenuLog in to Avast Account to access the login screen again.

    If your account does not have an Avast Omni subscription, you are prompted to enter a valid activation code, and then click Activate.
  8. Click Get Started.

The Avast Omni Family Guardian app is now installed and ready to configure with your Avast Omni hub.

If you already have your Avast Omni hub, refer to the instructions below to set up your Avast Omni hub.

  1. Click the button below to download the Avast Omni Family Guardian app. Alternatively, click the download link in your order confirmation email, or log in to your Avast Account and download Avast Omni from the My Subscriptions page. Download Avast Omni for Mac
  2. Double-click the downloaded setup file avast_security_online.dmg.
  3. Double-click the Install Avast Security icon, then close the window.
  4. Click Continue.
  5. Review Avast's Privacy Policy, then click Continue.
  6. Click Continue to confirm that you have read the End User License Agreement, then click Agree to confirm that you accept the terms.
  7. Click Install to proceed with default installation, or click Change Install Location... or Customize if you want to make changes to the default setup.
  8. If prompted, use your Touch ID to grant permission for the installation, or click Use Password..., then enter your Administrator Password and click Install Software.
  9. Click OK to allow Avast Security to access your downloads folder.
  10. When the System Extension Blocked notification appears, click Open Security Preferences.
    • Click the lock icon, enter your Administrator Password and click Unlock, then click Allow.
    • Select the Privacy tab and enable Full Disk Access for Avast Security.
      When prompted, click Quit Now, then close the Security & Privacy window.
  11. Optionally, untick the box if you do not want Google Chrome installed as your default browser, then click Continue.
  12. Click Close.
  13. Click Move to Trash.
  14. Click OK to allow the Avast Security installer to access your downloads folder.
  15. Open Avast Security using one of the following methods:
    • Click the Avast Security icon in the menu bar, then select Open Avast Security.
    • Click Go in the menu bar and select Applications, then double-click the Avast Security icon.
  16. Go to MenuConnect to Avast Omni.
If you don't have an Avast Account yet, first go to MenuCreate Account, then enter the same email address you used to purchase Avast Omni, create your password, and click Create Account. Then select MenuConnect to Avast Omni and go to step 18 below.
  1. Select the Log In tab, then enter your Avast Account credentials and click Log In. Alternatively, select Facebook or Google, then enter your Facebook or Google account credentials.
  2. If your account does not have an Avast Omni subscription, you are prompted to enter a valid activation code, and then click Activate.
  3. Click Get Started, then Next to progress through the welcome tutorial.

The Avast Omni Family Guardian app is now installed and ready to configure with your Avast Omni hub.

If you already have your Avast Omni hub, refer to the instructions below to set up your Avast Omni hub.

If you have already installed Avast Omni on a Windows or macOS device and set up your Avast Omni hub, you can follow these instructions to install the Avast Omni Family Guardian app on an Android device:

  1. Download and install the Avast Omni Family Guardian app from Google Play Store. If you already downloaded and installed the app, start at step 2 below.
    • Open Google Play Store and search for Avast Omni.
    • Select Avast Omni - Family Guardian from the search results.
    • Tap Install.
  2. Tap the Avast Omni icon on the Home screen of your device to open the app.
  3. Tap Get Started.
  4. Enter your Avast Account credentials that you used for installing Avast Omni on your first Windows device, then tap Confirm. Alternatively, select Google or Facebook, then enter your account credentials.

The Avast Omni Family Guardian app is now installed on your device. To complete the setup, turn on all real-time protection shields. For instructions, and to learn more about how to use Avast Omni, refer to the following article:

If you have already installed Avast Omni on a Windows or macOS device and set up your Avast Omni hub, you can follow these instructions to install the Avast Omni Family Guardian app on an iOS device:

  1. Download and install the Avast Omni Family Guardian app from the App Store. If you already downloaded and installed the app, start at step 2 below.
    • Open the App Store and search for Avast Omni.
    • Select Avast Omni - Family Guardian from the search results.
    • Tap Get (or the cloud icon) to download and install the app.
  2. Tap the Avast Omni icon on the Home screen of your device to open the app.
  3. Tap Get Started.
  4. Enter your Avast Account credentials that you used for installing Avast Omni on your first Windows device, then tap Confirm. Alternatively, select Google or Facebook, then enter your account credentials.
  5. Tap Allow to grant permission for Avast Omni to send you notifications.

The Avast Omni Family Guardian app is now installed on your device. To complete the setup, turn on all real-time protection shields. For instructions, and to learn more about how to use Avast Omni, refer to the following article:

Set up your Avast Omni hub

When your Avast Omni hub arrives, follow the first time configuration instructions below to configure the hub with your home router and the Avast Omni Family Guardian app on a Windows or macOS device.

After initial setup, if you're having any trouble with your Avast Omni hub or home network, try reconfiguring the hub.

If you are using a VPN or other application that might filter your internet connectivity, such as a third-party firewall or parental control software, ensure it is disabled before setting up your Avast Omni hub.

First time configuration

To configure your Avast Omni hub for the first time, follow the relevant instructions below:

  1. Double-click the Avast Omni icon on your desktop to open the app.
  2. Select Your Home on the left, then click Install Omni Hub. If the shipping status hasn't updated yet, click Shipping DetailsI Have My Omni Hub.
  3. Check that you have all the components displayed on the screen, then click I Have Everything.
    If you are missing any items, you cannot proceed with the configuration and should contact Avast Support.
  4. Plug your Avast Omni hub into an available LAN port on your existing home router using the network (ethernet) cable provided in the Avast Omni box. Then click Router Connected in the Avast Omni Family Guardian app.
    Ensure you do not use a WAN / Internet port, which is used for your connection to the internet. The WAN / Internet port on your router is often separated from the other LAN ports and distinguishable by color.
  5. Plug your Avast Omni hub into an electrical outlet using the power adapter provided. The light on the top-front edge of the hub will briefly glow solid white, then change as it moves through the boot-up sequence. When the light changes to continuous flashing blue, click Power Connected in the Avast Omni Family Guardian app.
    For more information about Avast Omni hub light behavior, refer to the following article:
  6. Wait while your Avast Omni hub connects to your home router and the Avast Omni app. This may take several minutes.
  7. Once setup is complete, click Done. If setup fails, click Try Again and refer to the following article:
  1. Open Avast Omni using one of the following methods:
    • Click the Avast Omni icon in the menu bar, then select Open Avast Omni.
    • Click Go in the menu bar and select Applications, then double-click the Avast Security icon.
  2. If the shipping status hasn't updated yet, click Shipping DetailsInstall Omni Hub.
  3. Ensure Your Home is selected on the left, then click Install Omni Hub.
  4. Check that you have all the components displayed on the screen, then click I Have Everything.
If you are missing any items, you cannot proceed with the configuration and should contact Avast Support.
  1. Plug your Avast Omni hub into an available LAN port on your existing home router using the network (ethernet) cable provided in the Avast Omni box. Then click Router Connected in the Avast Omni Family Guardian app.
Ensure you do not use a WAN / Internet port, which is used for your connection to the internet. The WAN / Internet port on your router is often separated from the other LAN ports and distinguishable by color.
  1. Plug your Avast Omni hub into an electrical outlet using the power adapter provided. The light on the top-front edge of the hub will briefly glow solid white, then change as it moves through the boot-up sequence. When the light changes to continuous flashing blue, click Power Connected in the Avast Omni Family Guardian app.
For more information about Avast Omni hub light behavior, refer to the following article:
  1. Wait while your Avast Omni hub connects to your home router and the Avast Omni app. This may take several minutes.
  2. Once setup is complete, click Done. If setup fails, click Start over and refer to the following article:

Reconfiguration

If you need to reconfigure your Avast Omni hub setup, follow the relevant instructions below:

  1. Double-click the Avast Omni icon on your desktop to open the app.
  2. Go to MenuSettings.
  3. Select OmniTroubleshootingReconfigure Hub.
  4. Click Yes, Reconfigure.
  5. Check that you have all the components displayed on the screen, then click I Have Everything.
    If you are missing any items, you cannot proceed with the reconfiguration and should contact Avast Support.
  6. Plug your Avast Omni hub into an available LAN port on your existing home router using the network (ethernet) cable provided in the Avast Omni box. Then click Router Connected in the Avast Omni Family Guardian app.
    Ensure you do not use a WAN / Internet port, which is used for your connection to the internet. The WAN / Internet port on your router is often separated from the other LAN ports and distinguishable by color.
  7. Plug your Avast Omni hub into an electrical outlet using the power adapter provided. The light on the top-front edge of the hub will briefly glow solid white, then change as it moves through the boot-up sequence. When the light changes to continuous flashing blue, click Power Connected in the Avast Omni Family Guardian app.
    For more information about Avast Omni hub light behavior, refer to the following article:
  8. Wait while your Avast Omni hub connects to your home router and the Avast Omni app. This may take several minutes.
  9. Once setup is complete, click Done. If setup fails, click Start Over and refer to the following article:
  1. Open Avast Omni using one of the following methods:
    • Click the Avast Omni icon in the menu bar, then select Open Avast Omni.
    • Click Go in the menu bar and select Applications, then double-click the Avast Security icon.
  2. Go to MenuPreferences.
  3. Select the Omni hub tab, then click Reconfigure Hub.
  4. Click Reconfigure.
  5. Check that you have all the components displayed on the screen, then click I Have Everything.
  6. Plug your Avast Omni hub into an available LAN port on your existing home router using the network (ethernet) cable provided in the Avast Omni box. Then click Router Connected in the Avast Omni Family Guardian app.
    Ensure you do not use a WAN / Internet port, which is used for your connection to the internet. The WAN / Internet port on your router is often separated from the other LAN ports and distinguishable by color.
  7. Plug your Avast Omni hub into an electrical outlet using the power adapter provided. The light on the top-front edge of the hub will briefly glow solid white, then change as it moves through the boot-up sequence. When the light changes to continuous flashing blue, click Power Connected in the Avast Omni Family Guardian app.
  8. Wait while your Avast Omni hub connects to your home router and the Avast Omni app. This may take several minutes.
  9. Once setup is complete, click Done. If setup fails, click Start over and refer to the following article:

Your Avast Omni hub is now configured and you can use the Avast Omni Family Guardian app to manage your home network.

To learn more about how to protect your household using Avast Omni, refer to the following article:

  • Avast Omni 1.x
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)
     
  • Google Android 5.0 (Lollipop, API 21) or higher
     
  • Apple iOS 11.0 or higher
  • Compatible with iPhone, iPad, and iPod touch

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