Troubleshooting subscription issues with Avast SecureLine VPN for iOS

After you purchase Avast SecureLine VPN for iOS via the App Store, Avast verifies your App Store purchase receipt and automatically sends you an activation code.

If your purchase is not properly processed and you do not receive an activation code, you can restore a continuous subscription via the App Store on your device, and a non-continuous subscription by contacting AVAST Support.

  • Avast SecureLine VPN 3.1 or higher: your subscription is continuous by default.
  • Avast SecureLine VPN 3.0 or lower: your subscription is non-continuous by default.
To verify whether you have a continuous subscription or not, refer to the following artcle:

Instructions

If you purchased a continuous subscription and you received a receipt for your purchase from the App Store:

  1. Ensure you are signed in with the same Apple ID that you used to purchase the subscription. You can check this by opening SettingsiTunes & App Store on your device.
  2. Open the App Store on your device, tap your profile photo, then go to Manage SubscriptionsAvast SecureLine VPN. Tap Restore Subscription and wait for the confirmation.

If you do not have a continuous subscription, please submit a ticket to AVAST Support:

  1. Open the email from Apple that contains your purchase receipt.
  2. Take a screenshot of your receipt and submit a ticket to AVAST Support.
  3. When the receipt is verified, Avast will send you an activation code.

For activation instructions, refer to the following article:

  • Avast SecureLine VPN 5.x for iOS
  • Apple iOS 9.3 or higher

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