Avast SafePrice browser extension - FAQs

What is SafePrice?

Avast SafePrice is a browser extension that allows you to easily compare prices when shopping for products online. SafePrice selects the best prices from a database of trusted e-shops and displays them above your browser so that you don't have to leave your shopping site.

How do I use SafePrice?

Go to your preferred online shop and browse for a product. SafePrice presents better prices (if available) in a toolbar at the top of your web browser.

How do I manage the SafePrice browser extension?

Why are offers from my preferred e-shop not included?

SafePrice does its best to provide a broad coverage of offers and constantly works to increase the number of supported shops. There can be several reasons why a particular e-shop is not among the provided offers:

• A lower price was not found.
• The product has an extended delivery period or is not in stock.
• The product could not be identified.
• The e-shop is not a part of the supported sites.

I found a much lower price in another e-shop, why was it not included in the SafePrice results?

SafePrice does its best to provide a broad coverage of offers and constantly works to increase the coverage of supported shops. There can be several reasons why a particular e-shop was not among the provided offers:

• The product has an extended delivery period or is not in stock.
• The product could not be identified.
• The e-shop is not a part of the supported sites.
If a shop is not among the supported sites, it does not necessarily mean the shop is not safe.

Which e-shops does SafePrice check?

Avast is partnered with over 100,000 e-shops and is actively working to broaden its coverage.

Can I add my own shop to the list?

There is currently no application process to have your shop verified and added to the supported sites, however we plan to offer this option in the future.

What should I do if there is a problem with a product I ordered from a SafePrice recommendation?

We recommend that you contact the merchant directly for exchange, return, or refund procedures. While you shop, we inform you of cheaper offers among trusted e-shops. When you purchase the product, the transaction is carried out through the merchant and not processed by Avast. Therefore, you should contact the merchant to resolve any issues regarding the order.