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Troubleshooting slow internet connection with Avast SecureLine VPN

Windows, Mac, Android

You may experience a slower internet connection when using Avast SecureLine VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

To improve your internet speed when connected to Avast SecureLine VPN, try the following troubleshooting steps:

Instructions

Your device:

  1. Try connecting to different server locations. Open Avast SecureLine VPN, click Change on the main application screen, then choose a different location. For detailed instructions, refer to the following article:

  2. Try different VPN protocols. Open Avast SecureLine VPN, and go to ☰ Menu ▸ Settings ▸ VPN protocols. For detailed information, refer to the following article:

  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.

  4. Ensure that the connection speed is stable when VPN is disabled.

  1. Try connecting to different server locations. Open Avast SecureLine VPN, click Change on the main application screen, then choose a different location. For detailed instructions, refer to the following article:

  2. Try different VPN protocols. Open Avast SecureLine VPN, and go to ☰ Menu ▸ Preferences ▸ VPN protocols. For detailed information, refer to the following article:

  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.

  4. Ensure that the connection speed is stable when VPN is disabled.

  1. Try connecting to different server locations. Open Avast SecureLine VPN, tap Server location at the bottom of the main app screen, then tap a different location. For detailed instructions, refer to the following article:

  2. Try different VPN protocols. Open Avast SecureLine VPN, go to   Settings (the gear icon) ▸ VPN Protocol. For detailed information, refer to the following article:

  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.

  4. Ensure that the connection speed is stable when VPN is disabled.

  1. Try connecting to different server locations. Open Avast SecureLine VPN, tap Server location at the bottom of the main app screen, then tap a different location. For detailed instructions, refer to the following article:

  2. Try different VPN protocols. Open Avast SecureLine VPN, go to   Settings (the gear icon) ▸ VPN Protocol. For detailed information, refer to the following article:

  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.

  4. Ensure that the connection speed is stable when VPN is disabled.

DocID: troubleshoot-secureline-vpn-slow-internetLast modified: 09/03/2026

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