Avast Cleanup - FAQs

Avast Cleanup Premium is an optimization tool that includes a range of scans that are designed to detect unnecessary items and performance issues, helping to free up disk space and improve the speed of your system.

With frequent use, the reliability and performance of your Mac begins to decline. You may notice the following issues:

• Applications that run very slowly, crash, or freeze.
• A lack of disk space.
• Unwanted applications on your Mac.
• Problems while starting your Mac.

When you use Avast Cleanup Premium to scan for and resolve issues on your Mac, you may improve the speed of your Mac, clear disk space, and eliminate unwanted applications.

Avast Cleanup Premium is a standalone app designed to clean and optimize Mac performance. Avast One is an all-in-one app that provides a single interface for Avast security, privacy, and performance features. Through Avast One, users can access functionality such as Cleanup, Antivirus, and VPN. Some features are available for free, while access to premium features depends on the subscription(s) you purchased.

For detailed instructions on how to start using Avast Cleanup Premium, refer to the following article:

• Avast Cleanup Premium - Getting Started

For detailed installation and activation instructions, refer to the following articles:

• Installing Avast Cleanup Premium
• Activating Avast Cleanup Premium

Avast is bringing its Mac products, such as Cleanup, Antivirus, VPN, together into a single app called Avast One. This allows you to access and manage all your Avast apps from a single interface, eliminating the need to switch between individual apps. When you download Avast Cleanup from http://avast.com/, the installer now installs Avast One and enables Cleanup functionality within that app, rather than installing a separate standalone Avast Cleanup app.

If you already have an Avast Cleanup Premium subscription, your features, subscription, and activation details are preserved, and if you had standalone Avast Cleanup Premium app installed, Avast One replaces it and carries your subscription over automatically. If you prefer to continue using the standalone version of Avast Cleanup Premium app, you can still download and install it separately.

If you prefer to use the standalone Avast Cleanup Premium app instead of Avast One, refer to the following article: How to switch from Avast One to a standalone app.

Yes. Avast Cleanup Premium can be installed as a standalone application without Avast Security or Avast Premium Security installed on your Mac.

No. Avast Cleanup Premium requires a separate, paid subscription to use. You cannot use an Avast Premium Security subscription to activate Avast Cleanup Premium.

Avast Cleanup Premium is a paid app that requires a subscription to use. For detailed activation instructions, refer to the following article:

• Activating Avast Cleanup Premium

Open Avast Cleanup Premium and click Settings. Select the Subscription tab, and check the subscription expiration date under Your current subscription.

You can activate Avast Cleanup Premium simultaneously on the number of devices you specified during purchase. You can verify the number of devices in your order confirmation email or via the Avast Account that contains your Avast Cleanup Premium subscription.

If you have reached the device limit for your purchased subscription, you can start using Avast Cleanup Premium on a new device by following the steps below:

1. Uninstall Avast Cleanup Premium from one of your current devices.
2. Install Avast Cleanup Premium on the new device.
3. Activate it on the new device.

To learn how to resolve some of the most common activation issues, refer to the following article:

• Troubleshooting activation issues in Avast apps

If the issue persists, contact Avast Support.

Clean clutter scans several areas of your hard drive and detects unnecessary files that you can remove to free up disk space on your Mac.

To free up disk space, hover your mouse over the menu on the left-hand side of Avast Cleanup Premium. Select Clean clutter ▸ Scan clutter. After the scan completes, you can review the amount of space taken up by unnecessary files and select which files you want to remove from your Mac.

The Clean browser option allows you to easily protect your privacy by removing cookies and other browsing data from your web browsers.

To clean browsers, hover your mouse over the menu on the left-hand side of Avast Cleanup Premium. Select Clean browser ▸ Scan browsers. After the scan completes, you can review the number of items found on each of your installed web browsers. Optionally, click Details next to a browser to view the specific item types found and specify exactly what you want to remove.

You can optionally configure Avast Cleanup Premium to clean your browsers automatically. You can also add allowed websites that are always exempt when Avast Cleanup Premium clears cookies and other browsing data.

Find duplicates detects multiple files with identical content.

To find duplicates, hover your mouse over the menu on the left-hand side of Avast Cleanup Premium. Select Find duplicates twice. After the scan completes, you can review the detected duplicate files and select which files you want to remove from your Mac.

Analyze photos detects photos that are blurry, badly lit, or similar.

To scan your photos, hover your mouse over the menu on the left-hand side of Avast Cleanup Premium. Select Analyze photos ▸ Find photos. You can specify where Avast Cleanup Premium will look for photos, and then after the scan completes, review and select which photos you want to delete.

Uninstall apps allows you to easily find and remove applications from your Mac that you no longer use.

To uninstall applications you no longer use, hover your mouse over the menu on the left-hand side of Avast Cleanup Premium. Select Uninstall apps ▸ Show apps. Review the list of applications installed on your Mac and select which applications you want to delete.

Manage startups allows you to turn off processes that launch automatically when you start up your Mac.

To turn off a startup item, hover your mouse over the menu on the left-hand side of Avast Cleanup Premium. Select Manage startups ▸ Show startups. Review the list of applications, launch agents, and launch daemons. Click the green (ON) slider so that it changes to gray (OFF) next to a process you want to remove from startup.

System monitor allows you to check the current status of your Mac by scanning your Mac's CPU, processor, hard drive, and battery.

To scan your system, hover your mouse over the menu on the left-hand side of Avast Cleanup Premium. Select System monitor ▸ Scan system. Review your system's usage and follow the Recommendations provided in the lower left-hand corner.

To specify when you want to receive notifications from Avast Cleanup Premium:

1. Open Avast Cleanup Premium and click Settings.
2. Select the Alerts tab.
3. Adjust the following options according to your preferences:
   • Notify me when my clutter is more than: Tick or untick this option to enable or disable notifications about the amount of clutter on your Mac. When this option is enabled, you can use the drop-down menu to customize the minimum amount of clutter that will trigger a notification.
   • Notify me when my disk space is less than: Tick or untick this option to enable or disable notifications about the amount of free disk space on your Mac. When this option is enabled, you can use the drop-down menu to customize the amount of remaining free disk space that will trigger a notification.
   • Notify me when I can delete leftover app files from my Trash: Tick or untick this option to enable or disable notifications about removing unnecessary app files from your Trash, such as log files and cache.

Yes. When Avast Cleanup Premium completes a scan, you can review and manage any found issues.

To change your personal privacy settings:

1. Open Avast Cleanup Premium and click Settings.
2. Select the Privacy tab.
3. Tick or untick the boxes next to the privacy settings according to your preferences.

For detailed uninstallation instructions, refer to the following article:

• Uninstalling Avast Cleanup

If Avast Cleanup Premium produces unexpected results or error messages, report the issue to Avast Support by submitting a ticket.

Send a detailed description of how to reproduce the error and include the following information:

• Your macOS version.
• A detailed description of the problem and the sequence of actions leading up to the issue.
• Any error messages displayed.
• Any differences on your Mac following the issue.

When you perform a Clean clutter scan, Avast Cleanup Premium scans for unnecessary files, including those stored in your browsers and applications. If the applications containing these files are running when you click Clean, Avast Cleanup Premium asks you to close the applications to prevent them from crashing or malfunctioning.

Avast Cleanup Premium is a paid app that requires a subscription to use. If you installed Avast Cleanup Premium but you have not purchased a subscription or activated the app, the application runs in scan-only mode and cannot clean anything.

Each time you remove files, photos, or applications using Avast Cleanup Premium, you are asked to authorize the cleaning process by entering the password that you use when you start your Mac. This stops unauthorized users clearing items from your system folders.

1. Ensure the Avast Cleanup Premium window is open and active.
2. Click Help ▸ Send Feedback on the left side of the Apple menu bar.
3. Enter your feedback, optionally include your name and email address, then click Send.

Your feedback will be reviewed and considered by our development team, but we cannot guarantee that you will receive a response. If you require assistance resolving an issue with Avast Cleanup Premium, we recommend contacting Avast Support.

Avast Cleanup for Android is a mobile app designed to help you improve the performance of your device and preserve storage space by removing unnecessary media, files, and apps. Remove these items by transferring them to cloud storage and/or deleting them from your device. You can also optimize your photos or videos, so they consume less space.

We recommend the methods below:

• Tap the Quick Clean button on the dashboard to scan for and then delete dispensable items, including thumbnails, APKs, residual files, browser data, and hidden and visible cache.
• Tap the Media tile on the dashboard to review the photos, videos, and other media stored on your device. Avast Cleanup identifies media that you may want to remove, and allows you to either delete the suggested items, or send them to cloud storage.
• Tap the Sleep Mode tile on the dashboard to release device memory by stopping your apps from running in the background when they are not in use.
• Try optimizing your photos or videos so that they take up much less space on your device without noticeable differences in quality.

For detailed instructions on how to start using Avast Cleanup, refer to the following article:

• Avast Cleanup - Getting Started

For detailed installation and activation instructions, refer to the following articles:

• Installing Avast Cleanup
• Activating Avast Cleanup Premium

Avast Cleanup Premium is the paid version of the app. With a Premium subscription, you can take advantage of the following paid features:

• Deep Clean: Access and delete hidden cache files that occupy a lot of space on your device.
• Automatic Cleaning: Schedule regular cleanings that run in the background without interrupting usage.
• Browser Cleaner: Quickly clean unimportant browser data.
• Sleep Mode: Helps you force stop unused apps to optimize your device.
• Custom Dashboard: Add shortcuts to the Avast Cleanup dashboard so you can quickly access the information and tools that you use most often.
• Notifications frequency control: Choose how often you want to receive notifications.
• Direct support: Contact Avast Support to receive help directly from our Customer Care team.
• Block ads: Eliminate third-party ads from your Avast Cleanup experience.

Get Avast Cleanup Premium by tapping Upgrade in the top-right corner of the dashboard.

In addition to Avast Cleanup Premium for Android, the Premium Plus subscription is also available. This subscription includes Avast Cleanup Premium for Android and Avast One Premium for Android (each for use on up to 5 Android devices simultaneously), and is only available via in-app purchase on Google Play.

To upgrade Avast Cleanup from a free to a paid version:

1. Tap Upgrade in the top-right corner of the dashboard.
2. Select your preferred plan, then select Continue.
3. Follow the on-screen instructions to complete the transaction.

When the transaction completes, your subscription activates automatically on the device used for purchase. Your purchased subscription is valid on all devices that are connected to your Google Account and have Avast Cleanup installed.

The paid versions available for subscription may differ according to your region and certain regulatory restrictions. You may see some or all of the subscription packages offered by Avast.

No. An Avast Cleanup Premium subscription is valid only for this app. The Premium Plus subscription is also valid for Avast One on Android.

When you upgrade from one paid version of Avast Cleanup Premium to Premium Plus, Google Play Store automatically calculates how much of your original subscription was unused. To compensate you for the value of this unused subscription, you receive access to the upgraded subscription for a period of time that is equivalent to the value of that unused subscription at no extra cost. This means that you are not immediately charged when you activate your upgraded subscription but when that period ends (unless canceled first). The length of that access period depends on how much of your original subscription was unused. The date of your first payment is displayed during the subscription upgrade.

When you subscribe to a paid version of Avast Cleanup via Google Play Store, your subscription is automatically activated on the device used for the purchase and can only be used on one device at a time. To start using your subscription on a different Android device:

1. Uninstall Avast Cleanup Premium from the original device. Alternatively you can continue using the free version of the app.
2. On the new device, sign in to Google Play Store with the same Google Account you used to subscribe to Avast Cleanup.
3. Download and install the latest version of Avast Cleanup for Android from Google Play Store.
4. After installation, select Already purchased? ▸ Restore from Google Play.

Avast Cleanup automatically retrieves and activates your subscription from Google Play Store on that device.

If you did not subscribe to your paid version of Avast Cleanup via Google Play Store, you need to activate your app using either an activation code, or by signing in to the app with your Avast Account credentials. For detailed activation instructions, refer to the following article: Activating Avast Cleanup Premium.

Uninstalling Avast Cleanup from your Android device does not cancel your subscription, and you will continue to be charged for the subscription until you cancel it.

To cancel a paid Avast Cleanup subscription purchased via Google Play Store:

1. Open Google Play Store on your Android device.
2. Tap your profile image in the top-right corner and select Payments and subscriptions.
3. Tap Subscriptions.
4. Select the paid Avast Cleanup subscription that you want to cancel.
5. Tap Cancel subscription, then follow the on-screen instructions to complete the cancellation.

Your subscription is now canceled. You receive confirmation of the cancellation by email.

For detailed instructions to cancel an Avast subscription purchased via Google Play Store, refer to the following article:

• Canceling an Avast subscription via Google Play Store or the App Store

If you did not subscribe to your paid version of Avast Cleanup via Google Play Store, you need to cancel the subscription via your Avast Account. For detailed instructions, refer to the following article: Canceling an Avast subscription via your Avast Account.

When you tap the Quick clean button on the dashboard, the Quick Clean review screen lists all of the item types that are available to clean. These item types are separated into two categories:

• Unneeded files: Data that Avast has identified as safe to remove, including visible and hidden cache, browser data, residual files, installed APKs, thumbnails, ad caches, and empty folders. Cleaning hidden cache and browser data requires a paid subscription.
• Files to review: Data that may or may not be valuable to you including, trash, app data, downloads, screenshots, bad photos, large old files, and temporary files. We recommend reviewing items included in this category and selecting only those items that are dispensable. All items are unticked by default and will not be removed unless you manually select them for deletion.

It is not possible to restore items that are deleted during a Quick Clean, so we recommend using caution when deleting items under Files to review.

Untick any item types that you do not want Avast to process when you run the Quick Clean. You can also tap the down arrow next to an item type to view specific items on your device. Untick specific items to ensure they will not be processed when you run the Quick Clean.

No. You can't restore files that are deleted during a Quick Clean. This function was carefully designed to only remove data that is truly dispensable, such as system caches that can be easily replaced, or APK files that are already installed.

The apps on your device create temporary files called cache. Once this cache is no longer needed, it remains on your device and occupies space until you remove it.

Avast Cleanup scans for the following types of cache:

• Hidden cache: Takes up a large amount of space on your device and is difficult to remove. Normally you need to go to your device settings and manually remove the hidden cache for each app individually. However, the Deep Clean feature allows you to remove hidden cache for multiple apps simultaneously each time you run a Quick Clean scan. Deep Clean is available only in the paid version of the app.
• Visible cache: Takes up less space on your device and is easier to remove. In all versions of Avast Cleanup, you can remove visible cache for multiple apps simultaneously each time you run a Quick Clean scan.

When you tap the Tips tile on the dashboard, you can review tips for clearing space on your device.

The first time you use the Tips feature, you are prompted to specify which kinds of tips you want Avast Cleanup to prioritize. Tap Tips ▸ ⋮ More options (three dots) ▸ Customize tips to set your preferences via the Analysis Preferences screen.

When you tap the Media tile on the dashboard, you can review an overview of the media that is stored on your device, including suggestions for clearing space. The Media Overview screen is divided into the following sections:

• Photo analysis:
  • Similar: Groups of photos with nearly identical content.
  • Bad: Photos that may be out of focus, dark, or of low quality.
  • Sensitive: Photos sent or received via social apps that may be private or sensitive.
  • Old: Photos that were time-stamped a month or more ago.
• Optimizable: Photos that can be resized and compressed to save storage space without impacting the quality.
• Folders: An overview of folders on your device. Folders are arranged in size order, and especially large folders are marked red.
• Large videos: Identifies any videos larger than 20 MB stored on your device.

The Media tool allows you to easily clear space on your device by deleting unwanted media, or alternatively sending items to cloud storage.

When you tap the Apps tile on the dashboard, Avast Cleanup displays an overview of the apps installed on your device. This data helps you release storage space by identifying apps that it may be beneficial to uninstall. The Apps Overview screen is divided into the following sections:

• Drainers: Identifies apps that may be draining your data and battery.
• Usage: Displays apps based on frequency of use. You can view Times opened, Screen time, and Unused apps.
• Growing: Identifies apps that are occupying more space on your device than previously.
• Notifying: Identifies apps that have sent you the most notifications in the last 7 days.

Photo Optimizer helps you reduce the size of photos stored on your device to free up storage space while maintaining good image quality. You can also choose to keep a backup of the original photos.

To optimize photos on your device:

1. Open Avast Cleanup and tap Tools (in the bottom navigation bar) ▸ Photo Optimizer.
2. Wait while Avast Cleanup analyzes your photos, then tap Select photos.
3. Select the photos you want to optimize. Optionally, tap Select all to select all available photos.
4. Choose an optimization level: Low, Medium, or High. Optionally, tap Settings (the gear icon) in the top-right corner to select the output format and choose whether to keep the original photos.
5. Tap Optimize to start optimizing the selected photos.

When the optimization is complete, tap Optimized results to view your optimized photos and the storage space saved.

Video Optimizer helps you reduce the size of videos stored on your device to free up storage space while maintaining good video quality. You can also choose to keep a backup of the original videos.

To optimize videos on your device:

1. Open Avast Cleanup and tap Tools (in the bottom navigation bar) ▸ Video Optimizer.
2. Wait while Avast Cleanup analyzes your videos, then tap Select videos.
3. Select the videos you want to optimize. Optionally, tap Select all to select all available videos.
4. Choose an optimization level: Low, Medium, or High. Optionally, tap Settings (the gear icon) in the top-right corner to select the output format and choose whether to keep the original videos.
5. Tap Optimize to start optimizing the selected videos.

When the optimization is complete, tap Optimized results to view your optimized videos and the storage space saved.

Thumbnails are the small versions of pictures used for previews. Deleting thumbnails during a Quick Clean can delete significant amounts of data on some devices, while on others the effect is very limited. For this reason, the category is unticked by default. You can test the effectiveness of this option on your device and decide whether to tick it or not.

Deep Clean allows you to remove hidden cache to release storage space on your device. If you have a paid subscription, a Deep Clean is performed each time you run a Quick Clean scan via the dashboard.

Automatic Cleaning is a paid feature available in Avast Cleanup Premium, which allows the app to run regular cleanings without you manually activating them each time.

To configure Automatic Cleaning:

1. Open Avast Cleanup and tap Tools (in the bottom navigation bar) ▸ Automatic Cleaning.
2. Tap the gray (OFF) slider at the top of the screen so that changes to blue (ON).
3. Specify the categories you want to clean and how regularly you want to schedule cleanings.

Automatic Cleaning is now configured and will run as specified.

Avast Cleanup cannot clean hidden cache during Automatic Cleaning, as this type of removal is not possible as a background process. To remove hidden cache from your device, you need to tap the Quick Clean button on the dashboard.

Browser Cleaner allows you to easily remove saved data collected by your browsers when you search online.

To clean browser data:

1. Open Avast Cleanup and tap Tools (in the bottom navigation bar) ▸ Browser Cleaner.
2. All Browser data items are automatically selected to clean. Untick any items that you do not want to clean, then tap Finish cleaning.
3. If prompted, tap Proceed to delete the selected items.

Sleep Mode identifies the apps that are currently occupying your device memory by running background processes, and allows you to select the apps that you want to force stop. This releases memory for other tasks and speeds up your device. When you force stop an app, it normally cannot access your device memory or send you notifications again until you manually open it.

To enable Sleep Mode:

1. Open Avast Cleanup and tap Tools (in the bottom navigation bar) ▸ Sleep Mode.
2. If prompted, tap the Permission missing panel to grant the required permissions in your device settings. You cannot use Sleep Mode without granting Avast Cleanup the required permissions.
3. By default, you see a list of Last used / Can be stopped apps. These are the apps that are currently running in the background of your device. You can optionally tap the Filters icon to change the types of apps that are displayed, or how the apps are sorted.
4. Tick the app(s) that you want to force stop.
5. Tap Force stop to immediately stop the selected apps from running in the background. Alternatively, tap ⋮ (the three dots) to either uninstall the app or add it to ignore list.

The selected apps are no longer running in the background. A force stopped app normally cannot access your device memory again until you manually open it.

Apps that are force stopped via Sleep Mode cannot send you notifications or run in the background. For this reason, it is not generally recommended to force stop apps such as messaging apps or security apps.

No. Mobile apps are designed to handle sudden closures, so stopping apps via Sleep Mode is not harmful. To wake the app, simply open it manually.

With a paid Avast Cleanup Premium subscription, you can customize the dashboard by adding shortcuts.

To add a shortcut, follow the relevant step below:

• Add your first shortcut: Tap Add shortcut at the bottom of the dashboard.
• Add additional shortcuts: Tap Customize at the bottom of the dashboard, then tap the Plus icon in the top-right corner of the Customize screen.

On the Add shortcut screen, the following options are available:

• Use a pre-made shortcut: Tap Apps, Photos, or Other files to specify which item type you want to manage via the new shortcut. You can then specify the data that will be available via the new shortcut by selecting one of our pre-made views.
• Create a custom shortcut: Tap New shortcut, and select Apps or Files to specify which item type you want to manage via the new shortcut. You can then precisely configure the exact data that will be available via the new shortcut, and how the data will be sorted.

You can modify your existing shortcuts by tapping Customize at the bottom of the dashboard. The following options are available for each shortcut:

• Edit the shortcut: Tap the Pencil icon.
• Move the shortcut: Touch and hold the icon (four lines) and drag an item up or down according to your preferences. The listed items appear in the order that they appear on your dashboard.
• Delete the shortcut: Tap the Trash icon.

To confirm your changes and return to the dashboard, tap the Tick icon in the top-right corner.

'The cloud' refers to virtual storage space where you can store media and files, such as photos, videos, and documents. Several cloud storage providers exist. With Avast Cleanup, you can connect to and transfer files and media from your device directly to Google Drive or Dropbox.

You can be connected to multiple Google Drive accounts, and one Dropbox account simultaneously.

1. Open Avast Cleanup and tap Tools (in the bottom navigation bar) ▸ Cloud Transfers.
2. Tap Manage cloud services.
3. Perform the relevant action:
   • Connect to a new account: Tap Connect next to the relevant cloud service provider, then follow the on-screen instructions to sign in or create a new account.
   • Disconnect from an existing account: Tap ⋮ More options (three dots) next to the account you want to disconnect from, then tap Sign out.

You can be connected to multiple Google Drive accounts and one Dropbox account simultaneously.

1. Ensure that Avast Cleanup is connected to your cloud storage account.
2. Open Avast Cleanup and go to Storage (in the bottom navigation bar).
3. Tap Photos, Audio, Video, or Others, depending what you want to transfer.
4. Tick any items that you want to transfer.
5. Select Backup. If you are connected to multiple cloud storage accounts, select the account that you want to use.

The transfer starts immediately if your device is connected to the internet.

Yes. To ensure media and files are not deleted from your device after you transfer them to cloud storage:

1. Open Avast Cleanup and tap Tools (in the bottom navigation bar) ▸ Cloud Transfers.
2. Tap Manage cloud services.
3. Tap the blue (ON) slider next to Delete files after transfer so that it changes to gray (OFF).

This setting affects all connected cloud services.

Incomplete file transfers are automatically deleted by cloud storage providers when a transfer is paused. Therefore, you can only pause and resume an entire queue.

To locate an item that you transferred to cloud storage, sign in to your cloud storage service and access the relevant folder:

• In Google Drive: AvastCleanup
• In Dropbox: Avast Cleanup (in the Apps folder)

Your transferred items are organized in the same way that they were organized on your device.

The typical reasons a file transfer can fail are:

• The internet connection is poor or unavailable.
• The cloud storage service is unavailable.
• There is insufficient space available in your cloud storage account.

If you encounter a failed transfer, retry the transfer later, or with a different cloud storage provider.

You can specify which Tips you are most interested in seeing via the Analysis preferences screen:

1. Open Avast Cleanup and tap Account (in the bottom navigation bar) ▸ Settings.
2. Select Analysis preferences.
3. Touch and hold the icon (four lines) next to a tip category and drag the panel up or down according to your preferences.

Avast Cleanup will now show tips according to your specified preferences.

To specify when you want to receive notifications from Avast Cleanup Premium:

1. Open Avast Cleanup and tap Account (in the bottom navigation bar) ▸ Settings.
2. Tap Notifications.
3. Tap the slider at the top of the main Notifications screen to disable all Notifications and Reports. Alternatively, select the notification type, and tap the blue (ON) slider next to the notification you do not want to receive, so that it changes to gray (OFF).
4. Optionally, adjust the following options according to your preferences:
   • Frequency (paid feature): Choose how often you want to receive notifications.
   • New installs: Choose the day of the week you want to receive an up-to-date report of newly installed applications.

You will now see Avast Cleanup notifications according to your preferences.

Real-time Detection can be used to detect App leftovers and Battery monitoring. App leftovers allows you to be notified if there's any unimportant data left behind after uninstalling an app. Battery monitoring can show you insights about how to save power on your phone.

To turn on App leftovers or Battery monitoring:

1. Open Avast Cleanup and tap Account (in the bottom navigation bar) ▸ Settings.
2. Tap Real-time Detection.
3. Tap the slider beside each feature from gray (OFF) to blue (ON).

1. Open Avast Cleanup and tap Account (in the bottom navigation bar) ▸ About this app.
2. Your current app version is displayed under Avast Cleanup.

To change your personal privacy settings:

1. Open Avast Cleanup and tap Account (in the bottom navigation bar) ▸ Settings.
2. Tap Personal privacy.
3. To opt out, tap the blue (ON) slider next to any of the following options so that it changes to gray (OFF):
   • Share app-usage data with Avast to help us with new product development.
   • Share app-usage data with 3rd-party analytics tools to improve this app.
   • Share app-usage data with Avast so we may offer you upgrades or other products. (In the free version of the app, this option is enabled by default and does not appear.)

These steps can differ slightly depending on your device model, Android version, and vendor customizations.

To uninstall Avast Cleanup:

1. Open your device Settings and go to Apps.
2. Select Avast Cleanup.
3. Tap Uninstall from the App info screen.

For detailed uninstallation instructions, refer to the following article:

• Uninstalling Avast Cleanup

We offer many self-help articles on the Avast Support pages. However, some issues may require deeper investigation by Avast Support.

If you have a paid subscription to Avast Cleanup Premium, you can contact Avast Support. Our support agents will help you resolve your issues.

To eliminate third-party ads in Avast Cleanup, upgrade to Avast Cleanup Premium. Although both the free and the paid version of the app significantly improve the performance of your device, Avast Cleanup Premium does not contain third-party ads and includes a range of additional features and benefits. You can start using Avast Cleanup Premium by tapping the Upgrade badge in the top-right corner of the dashboard.

The Cleaning results screen may show that an item Failed to be cleaned. For better cleaning results, follow the tips below:

• Ensure uninterrupted cleaning: Deep Clean and Sleep Mode navigate your device settings to clean cache and put apps to sleep. If this process is interrupted it may fail to complete.
• Select less items: Prioritize cleaning by selecting fewer items to clean at once. Additionally, use Filters in Sleep Mode to select the order that apps are cleaned.
• Reset Accessibility permission: Turn the Accessibility permission for Avast Cleanup off and on again via your device settings.

If the issue persists, you can send a message to Avast Support directly from the app in Avast Cleanup Premium.