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	avast! Server 6.x: FAQ - General
avast! Server Security FAQ - General System Requirements What are the supported operating systems for avast! Server Security? Download, Installation and Upgrade How to download avast! Server Security? How to install avast! Server Security? Is it necessary to uninstall previous version of avast! Server 4.x before installing avast! Server Security? License and Registration

	avast! 6.x: Configuring the firewall application rules in avast! Internet Security
How to configure the firewall application rules in avast! Internet Security 6.x ? avast! Internet Security 6.x includes a fully integrated firewall which can be controlled directly from the avast! user interface, where you can also set the application rules governing the network and Internet communication for specific software applications. The firewall will then follow these rules whenever a particular application tries to establish a connection to the Int

	avast! 6.x: Some e-mails are not scanned by the Mail Shield
Issue The Mail Shield in avast! 6.x may not scan the content of incoming and/or outgoing e-mails for certain e-mail accounts. Details In order for e-mails to be scanned by the Mail Shield, it is necessary that encryption is turned off in the mail client software. If encryption is required, the appropriate e-mail accounts need to be configured in the Mail Shield to establish a secure connection with the mai

	avast! 5.x: MS Outlook can fail to start with an error message '...ashOutXt.dll cannot be loaded...'
Issue Microsoft Office Outlook can fail to start after upgrade from avast! 4.x to avast! 5.x with the following error message: Figure I. Details Microsoft Office Outlook 2007, 2003, XP and 2000 improves the performance by caching its registry settings into the file called extend.dat which is located in every user profile. This design removes the need to access the registry every time the Microsoft Offic

	avast! 5.x: Error message '421 concurrent connections limit in avast! exceeded' is displayed
Issue If the maximum number of concurrent connections in the Mail Shield is reached, the following error message is displayed: 421 concurrent connections limit in avast! exceeded Details The Mail Shield in avast 5.x has a limit of concurrent connections set to 50 by default. This limit is shared for all scanned threads, i.e. protocols SMTP, POP3 and IMAP (e-mails) as well as NNTP protocol (news). The error

	avast! 5.x: Video Tutorials
Are there any video tutorials available? If you are looking for a video tutorials demonstrating the basic steps when starting to use avast! 5.x products please visit the following page: http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=view&parentcategoryid=616 Conditions avast! Free Antivirus 5.x avast! Pro Antivirus 5.x avast! Internet Security 5.x Operating sys

	avast! 5.x: Configuring the firewall application rules in avast! Internet Security
How to configure the firewall application rules in avast! Internet Security 5.x ? avast! Internet Security 5.x includes a fully integrated firewall which can be controlled directly from the avast! user interface, where you can also set the application rules governing the network and Internet communication for specific software applications. The firewall will then follow these rules whenever a particular application tries to establish a connection to the Int

	avast! 5.x: Some e-mails are not scanned by the Mail Shield
Issue The Mail Shield in avast! 5.x may not scan the content of incoming and/or outgoing e-mails for certain e-mail accounts. Details In order for e-mails to be scanned by the Mail Shield, it is necessary that encryption is turned off in the mail client software. If encryption is required, the appropriate e-mail accounts need to be configured in the Mail Shield to establish a secure connection with the m

	avast! 5.x: FAQ - General
avast! 5.x FAQ - General What are the supported operating systems for avast! 5.x ? How to download avast! 5.x ? Is it necessary to uninstall avast! 4.x before installing avast! 5.x ? How do I register avast! Free Antivirus 5.x ? How to insert the license file into avast! Pro Antivirus 5.x or avast! Internet Security 5.x ? What should I do if avast! 5.x rejects purchas

	'MS Outlook' keeps crashing with the referrence to library 'oleaut32.dll'.
IssueWhen I have avast! installed, my MS Outlook keeps crashing. The ModName in the technical information window refers to oleaut32.dllDetailsThe problem is caused between incompatibility between avast! antivirus and the MSN Desktop Search application. We're investigating ways to solve the issue.SolutionBefore the problem is solved, the only known working workaround is to disable the MSN Toolbar in MS Outlook.

	Cannot send/receive e-mails after update to avast! 4.5 or higher.
IssueAfter updating to version 4.5 I can no longer send/receive emails.DetailsMail scanning in avast 4.5 is implemented differently than in previous versions. In avast 4.5, mail filtering works transparently. That is, no reconfiguration of mail clients of any kind is required for the mail scanning function to work.SolutionIf you have, in the past, manually reconfigured your e-mail client program to route all traffic through the avast! Internet Mail provider (by changing the server addresses to 127.0.0.1 and

	Cannot login into web mail services (Yahoo mail, Hotmail, etc.) in combination with Zone Alarm
Issue I use Zone Alarm firewall and have troubles logging into my web mail service (Yahoo mail, Hotmail, etc.) What can I do to solve this? Details Zone Alarm's cookie blocking feauture currently does not work properly with WebShield's transparent proxy. Having both features turned on may cause login problems when accessing pages that require cookies. Solution 1 Under certain conditions, it is necessary to bypass the Web Shield's transparent proxy and set things up manually by the following s

	avast! - POP3 and SMTP settings 127.0.0.1
avast! 4 appears to change my POP3 and SMTP settings to 127.0.0.1 and the names of my e-mail accounts are also modified, so I cannot send any messages. Why is this?Solution: avast! needs to change those settings, otherwise it couldn´t scan your e-mail messages. But it shouldn´t cause any problems with sending or receiving messages. If you have problems, however, follow these steps:Close Outlook Express. Start Mail Protection Wizard and select "Automatically remove protection from all my accounts. Start

	avast! Exchange client whitelist
How toI used to use the avast! managed network setup . Is there a way within the avast! Exchange client to basically set up a whitelist of allowed attachments? For example: block all attachments in emails except the for jpg, xls .. . I would like it if possible, to deliver the email, just without the attachment if it's one of the not allowed types. SolutionYes, it is possible if you are using avast! Exchange Server plugin. Just check "Blocking" config page of the "Exchange 2000/2003&quo

	MS Outlook - AVOUTEXT.DLL could not be installed or loaded..
Symptoms I´m using MS Windows ME with MS Office 2000. After avast! installation and system restart I’m trying to start my MS Outlook, it gives me an error dialog box: "The add-in "C:\PROGRA~1\AVAST32\AVOUTEXT.DLL" could not be installed or loaded. This problem may be resolved by using Detect and Repair on the Help menu. Unable to load "C:\PROGRA~1\AVAST32\AVOUTEXT.DLL". You may be out of memory, out of system resources, or missing a .dll file". Outlook seems to work without

	MS Outlook - ashOutXt.dll cannot be loaded ..
Symptoms I installed ADNM and pushed the network client of avast! onto my Windows XP Pro machine. After I rebooted and started MS Outlook, I started getting the following message: The Add-in "avast! 4" (C:\Program Files\Alwil Software\Avast4\ashOutXt.dll) cannot be loaded an has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uninstall the Add-in. Cause/Details The "extend.dat" file is a cache that Outlook build

	Email alerts settings
Symptoms I have avast! installed all throughout my network, but I am no able to push the email alerts settings out to the workstations from the Administrator Console. They are shown in the Enhanced GUI but don’t seem to be sending. I get a warning box saying ’no such host is known’ - ’the alert cannot be sent’. Cause/Details This probably means that the SMTP server details are not set correctly. Solution In avast! ADNM, open a Computer Catalog group's settings, and go to the SMTP page. Chec

	MS Outlook Express - error emproxy.exe
SymptomsI cannot get MS Outlook Express to work correctly. During receiving and sending emails I always received the error message : "The server responded with an error. Protocol: POP3, Server Response: '-ERR concurrent connections limit in avast exceeded(pass:20, processes:emproxy.exe[19], msimn.exe[1]), there is a collision with another program', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90" Cause/DetailsThe mail scanner collides with the emproxy.exe, which seem

	MS Outlook 2003 slow email opening
Symptoms I’m using avast! 4.7 Professional, and I have the following issue, when I use MS Outlook 2003, mail in the in-box takes too long to open (especially with images). Cause/Details This usually happens when you are scanning all email messages, or you are storing all messages in the inbox. Solution Click with your left mouse button on the avast! ’a-ball’ icon in system tray, choose the Outlook/Exchange provider – use the ’Customize’ button and check ’Unread messages only’ , or you can uncheck ’

	avast! add-in for MS Outlook
How toMS Outlook cannot open without disabling the avast! add-in for MS Outlook. The problem is that now I can't enable it . I tried removing avast! and re installing but that didn't work. I think I need to do something in MS Outlook but am not sure what. SolutionMake sure that the avast plug-in is not disabled in MS Outlook: Outlook 2007 > Tools > Trust center > Add-inns > Manage Disabled items. Outlook 2003 > Help > About > Disabled items. Outlook 2000 > Tools menu > Options > Other > Advanced Opt

	Tray icon when scanning mail
How toUnder WinXP running Office 2007, I see an blue ball Outlook-like icon in the system tray,if you hold the mouse over it, a tool tip pops up claiming "avast! MS Outlook/Exchange provider is working. How do I permanently shut off this notification icon? SolutionLeft click the a blue avast! antivirus icon. Go to the Outlook provider on the left side and click the Customize button - Advanced tab of settings – and then uncheck “show tray icon when scanning mail”.

	Receiving new email - error Code 80004005
SymptomsAfter receiving every new email I get the following error message – (error dialogue box appears once new mail is highlighted): ERROR MESSAGE: avast! Cannot scan the message body / Error Code 80004005 / Unspecified error / OpenStreamOnFile failed . SolutionThis is a confirmed bug in the previous version of avast ! . The issue was fixed since version 4.7.986 .

	Netscape Communicator's email client Messenger
How toIm using Netscape Communicator's email client Messenger . I have sent a virus file via email just for a test to myself several times, and avast! is not reacting to them, at least not reacting like it should. SolutionToday it is very difficult to get viruses delivered by most email services, because ISP providers scan the messages too. So make sure that your ISP has not already deleted the virus from the mail message before you attempt to receive it.

	I'm spreading viruses via e-mail
I keep getting messages from various mail servers stating that I'm spreading viruses via e-mail. However when I scan my computer using the updated avast! antivirus, nothing is found. What should I do?SolutionMany viruses falsify the sender's e-mail address, so it may seem to the mail servers involved that you were the sender of an infected message, even though you weren't. If you regularly give out your e-mail address or complete on-line forms, you are more at risk from this.

	'Outlook/Exchange' provider is waiting for a subsystem to start
The provider of 'On-Access Scanner' called 'Outlook/Exchange' is still waiting for a subsystem to start. Is anything wrong?SolutionNo. This provider runs only when MS Outlook (not Outlook Express!) or MS Exchange is running. If you don't use any of these programs, the provider doesn't run either.

	How to delete infected attachments automatically
Is it possible to setup avast! to automatically delete infected attachments from incoming e-mail messages?Cause/DetailsYes, it´s possible, but in Professional edition only. This feature is not available in the Home version.SolutionSo, if you´re using the Professional edition, follow these steps: Start avast! in enhanced interface. In left panel, click on TASKS. In right panel, right-click on the task RESIDENT PROTECTION and select PROPERTIES. Below check the ADVANCED CONFIGURATION checkbox. In left panel, u

	Outlook Express 6 - open/save e-mail attachments
Why can't I open or save e-mail attachments when using avast! 4 and Outlook Express 6?Cause/DetailsThis is a new security feature of Outlook Express 6 (not an avast! problem) where the possibility to SAVE and OPEN attachments is disabled by default. SolutionYou can enable attachments to SAVE and OPEN by doing the following:1. Open Outlook Express 2. Choose TOOLS -> OPTIONS -> SECURITY 3. Uncheck the option "Do not allow attachments to be saved or opened that could potentially be a virus" 4.

	avast! 4 changed my POP3 and SMTP settings
Symptomsavast! 4 appears to change my POP3 and SMTP settings, so I cannot send any e-mail messages. Cause/DetailsThis article applies only on Windows 95/98/ME operating systems. avast! needs to change those settings, otherwise it couldn´t scan your e-mail messages. But it shouldn´t cause any problems with sending or receiving messages. SolutionIf you have problems, however, follow these steps: 1. Close Outlook Express. 2. Start Mail Protection Wizard and select "Automatically remove protecti

	I haven't received the license key
I haven't received the license key, why is this?SolutionThe distribution of license keys is an automatic process, nobody decides whether to send or not send the key. Here are the most common reasons for not receiving the key: • The e-mail address you have entered is not valid. In this case, the e-mail has been probably returned to us.• Your e-mail server is unavailable or reports errors while receiving the e-mail with the license key. It is possible that this e-mail will be delivered later, usually the deli

	avast! and firewall software
What should I know about using avast! 4 in combination with a firewall?SolutionYou may receive warnings from your firewall once you install avast!, because avast! tries to connect to our servers to look for virus definition file updates and for program updates. It also acts as a transparent proxy. You should allow avast! to connect, otherwise the update feature will not work or your will not be able to browse internet websites. Here is some useful information: • The components of avast! 4 that should be all

	Web Shield and the 'AOL Browser'
IssueI use the AOL Browser for web browsing and reading emails via the AOL Web mail. Does avast! Web Shield work with this program? When I check the scanned count number on Web Shield configuration page, it always shows 0.ResultWe are sorry, but the Web Shield cannot scan connections from an AOL Browser. It is however capable of protecting standard browsers (Internet Explorer, Firefox, Opera, ...) used with an AOL dial-up or broadband services.