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	General: Reporting an issue or bug with avast! software
How to report an issue with avast! software to avast! Support? Sometimes, the other programs and services running on your machine can conflict with avast! antivirus software and cause that they crash, or your computer starts freezing or getting a blue screen (BSOD). This includes additionally installed programs that you launch manually as well as programs and services that startup automatically and run in the background. When contacting avast! Technical Sup

	avast! 5.x: Troubleshooting a computer crash or the blue screen (BSOD)
What to do if your computer keeps crashing, freezing or getting the blue screen (BSOD) after the installation of avast! 5.x? Sometimes, the other programs and services running on your machine can conflict with avast! 5.x and cause that you computer starts crashing, freezing or getting a blue screen (BSOD). This includes additionally installed programs that you launch manually as well as programs and services that startup automatically and run in the backgro

	General: Uninstalling a third-party antivirus software
When and why a third-party antivirus software should be uninstalled? If you want to install avast! antivirus software on your computer, please ensure that there is no any other third-party antivirus software already installed. Running multiple antivirus programs on the same computer can cause conflicts, that usually result in false positive detections, performance degradation and system instability. Therefore it is strongly recommended to uninstall all othe

	avast! 5.x: Video Tutorials
Are there any video tutorials available? If you are looking for a video tutorials demonstrating the basic steps when starting to use avast! 5.x products please visit the following page: http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=view&parentcategoryid=616 Conditions avast! Free Antivirus 5.x avast! Pro Antivirus 5.x avast! Internet Security 5.x Operating sys

	Control Panel under Windows 7 may start freezing on some Dell computers after installing avast! Antivirus
Issue Control Panel under Windows 7 may start freezing after installing avast! Home/Professional Edition on some Dell computers. Details This situation could occur due to incompatibility of older driver versions for some wireless adapters types used in few model series of Dell computers. Solution To solve the issue download and install latest updates from Windows Update and from Dell Support pages. Of course you should have updated even avast! program components. Conditions avast! Home

	Reboot loop after installation of Google Pack with avast! Free Antivirus 5.0
Issue Infinite reboot loop of PC, or antivirus malfunction, could appear after installation of Google Pack with avast! Free Antivirus 5.0 . Details This situation could occurs if avast! 4.8.1296 (or previous versions) hasn‘t been fully or properly uninstalled at first. Solution To solve this behavior please follow these instructions: Completely uninstall Google Pack with avast! Free Antivirus 5.0 via 'Programs and Features' applet which is accessible in 'Control Panel' (or via 'Add o

	'MS Outlook' keeps crashing with the referrence to library 'oleaut32.dll'.
IssueWhen I have avast! installed, my MS Outlook keeps crashing. The ModName in the technical information window refers to oleaut32.dllDetailsThe problem is caused between incompatibility between avast! antivirus and the MSN Desktop Search application. We're investigating ways to solve the issue.SolutionBefore the problem is solved, the only known working workaround is to disable the MSN Toolbar in MS Outlook.

	avast! and computer black screen
Symptomsavast! has just updated to the latest version 4.7.1029 . After completing the installation I have to reboot the system, afterwhich I just view the cursor. The computer just stops in a black screen before reaching the account login screen. Cause/DetailsThis behaviour is commonly seen when you are using the ASUS utility - Data Security Manager. For example bundled with – ASUS models G1S, F3SC, F3SV, F53Zs etc.. The Asus Data Security Manager driver contains a bug, and this bug is causing a freez

	Daily reboot ..
SymptomsWhy is avast! antivirus asking for a reboot daily ? SolutionUninstall avast! via add or remove programs in control panel and reboot PC. Then install avast! antivirus again . If this doesn’t help, delete the file reboot.txt - C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt Eventually check registry value : [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem] "NtfsDisable8dot3NameCreation"=dword:00000000

	My computer restarts or displays a Critical Error message (Blue Screen)
SymptomsMy computer restarts or displays a Critical Error message (Blue Screen). What should I do? SolutionBlue Screens are caused by an error in some installed Windows driver. It can be either a program error or a hardware fault which the driver is unprepared to deal with. When the stop occurs, it is either presented as a "blue screen" message or the computer is automatically restarted. During blue screen Windows creates a memory dump file, a snapshot of current memory status containing impo

	How to invoke memory dump creation?
How toHow to invoke memory dump creation? Solution When asked to create a memory dump (usually because of hanged avast! program), please follow these instructions. Open regedit, go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters and add a new DWORD value called "CrashOnCtrlScroll" (no quotation marks). Make its value 1 (one). Go to Control Panel -> System -> Advanced -> Startup and Recovery settings, and make sure the machine is set to generate COMP

	Computer is totally frozen after reboot
I have just installed avast! and rebooted. But after that my computer is totally frozen! What should I do now?Cause/DetailsThis can happen if you install avast! on a computer where another antivirus is already installed. It will cause a conflict between them and the computer freezes.SolutionThe best precaution is to never use two or more antivirus programs at the same time. The solution: Uninstall the other antivirus using the safe mode of Windows. To start your computer in Safe mode: Start Windows, or if i

	avast! and other antivirus applications
Should I remove other anti-virus programs (Norton Antivirus, McAfee, AVG, Kaspersky Antivirus etc.) before installing avast!?AnswerYes. Using two or more antivirus programs can cause problems and the operating system may become unstable. For many products there is uninstall utility available on vendor's website.