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avast! 6.x: Checking whether avast! 6.x is installed, up to date, and protecting your computer
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How to check if avast! 6.x is completely installed, up to date, and protecting your computer?
When contacting avast! Technical Support with some functionality issue, you might be asked if avast! 6.x is installed, up to date and working properly. In such a case you
are expected to proceed through these simple steps:
Checking if avast! 6.x is installed
Installing/uninstalling avast! 6.x
Checki
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avast! 4.x - 6.x: Clean websites or files being flagged as ‘infected’
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Issue
Because virus creators are getting much faster at turnaround in their development of new viruses, there are many new technologies, defense shields, and detection techniques for stopping the unknown new viruses, but the inherent obstacle they face is a false positive issues - or, in plain language, a clean, legitimate website or file being declared a 'virus' or as 'infected' by a malware.
Details
If y
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General: Uninstalling a third-party antivirus software
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When and why a third-party antivirus software should be uninstalled?
If you want to install avast! antivirus software on your computer, please ensure that there is no any other third-party antivirus software already installed. Running multiple antivirus programs on the same computer can cause conflicts, that usually result in false positive detections, performance degradation and system instability. Therefore it is strongly recommended to uninstall all othe
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avast! 5.x: Video Tutorials
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Are there any video tutorials available?
If you are looking for a video tutorials demonstrating the basic steps when starting to use avast! 5.x products please visit the following page:
http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=view&parentcategoryid=616
Conditions
avast! Free Antivirus 5.x
avast! Pro Antivirus 5.x
avast! Internet Security 5.x
Operating sys
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Restoring a false positive file from the Virus Chest via ADNM
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Question
How to restore a false positive file from the Virus Chest via ADNM?
Answer
To restore a false positive file from the Virus Chest via ADNM please follow these steps:
At first, via top menu bar click on 'View' and then 'Show AMS Mirror Status':
....to check if AMS mirror has the latest virus database update (comparing to VPS version number published under Latest Updates section on www.avast.com):
If not, update AMS mirror according to
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Win32:Delf-MZG & Win32:Zbot-MKK false positive issues
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Issue
On Thursday 3.12. 2009 avast! had a bad false positive issue. At around 00:15 AM GMT we released VPS update 091203-0 which started flagging hundreds of innocent files as a 'Win32:Delf-MZG' Trojan (or, in less common cases, as 'Win32:Zbot-MKK'). Among the files affected were high-profile programs produced by Adobe, Realtek, sound card drivers, various media players etc.
Solution
On Thursday 3.12. 2009 at 5:50 AM GMT, another VPS update 091203-1 was released, fixing the issue (for both 'Win32
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Restoring a false positive file from the Virus Chest
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Question
How to restore a false positive file from the Virus Chest?
Answer
To restore a false positive file from the Virus Chest, after installing the latest virus database update (VPS), please follow these steps:
First, right-click on the avast! blue ball icon in the system tray, select 'Updating' from the menu and then 'iAVS Update' to launch a virus database update:
After the update finishes, the following message will appear confirming the update has been c
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Virus Win95:SK detected in the learning software of LektorKlett company.
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IssueVirus Win95:SK was detected by avast! in the learning software of LektorKlett company. Why is this?DetailsWin95:SK is a polymorphic virus that's not easy to detect. avast! uses a special detection method to find it inside of files. Unfortunatelly, some products of LektorKlett company, especially the PONS language learning software, contain pieces of code of very similar attributes to the Win95:SK virus (the filename is install.exe). You don't have to worry though - there's no virus in that software.Sol
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IMPORTANT – FALSE POSITIVE VIRUS ALERT!
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SymptomsIt has come to our attention that in some non-standard versions of Windows XP, avast! antivirus may incorrectly identify an important system file as a rootkit infection. This concerns the French version of Windows XP, Service Pack 1 and the Russian version of Windows XP, Service Pack 2.
The following virus message is reported:
Win32:rootkit-gen [Rtk] has been found in c:\windows\system32\svchost.exe
This is a FALSE POSITIVE alert and the file should not be deleted.
SolutionThe file svcho
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How can I submit a new virus to avast ?
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How to
How can I submit a new virus to avast ?
Solution
If you've sent the virus to the ’Virus Chest’ , open the ’Virus Chest’, right-click on the entry for the virus, and select 'Email to AVAST Software'.
Alternatively, you can send it in a password-protected zip file to virus@avast.com making sure the password is included in the body of the email.
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How to submit a big file to AVAST Software?
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How toHow to submit a big file to AVAST Software?
SolutionSometimes there is a need for upload of a big file to us, for example memory dump of crashed program. To do so open our FTP server ftp://ftp.avast.com/ and navigate to the /incoming folder. Please note that you have write-only rights in this directory, so you will not see any content nor your uploaded file. Because of this please select some unique filename, for example containing your e-mail address or your username from our support forum. Please
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avast! and other antivirus applications
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Should I remove other anti-virus programs (Norton Antivirus, McAfee, AVG, Kaspersky Antivirus etc.) before installing avast!?AnswerYes. Using two or more antivirus programs can cause problems and the operating system may become unstable. For many products there is uninstall utility available on vendor's website.
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[ENG] English (U.S.)
