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avast! 6.x: Checking whether avast! 6.x is installed, up to date, and protecting your computer
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How to check if avast! 6.x is completely installed, up to date, and protecting your computer?
When contacting avast! Technical Support with some functionality issue, you might be asked if avast! 6.x is installed, up to date and working properly. In such a case you
are expected to proceed through these simple steps:
Checking if avast! 6.x is installed
Installing/uninstalling avast! 6.x
Checki
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avast! 6.x: Testing whether avast! 6.x is protecting your computer against a malware
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How to test if avast! 6.x is protecting your computer against a malware?
Sometimes might be needed to check if a real-time protection wasn't disabled by certain malware, for example, that could be already present in your system before the installation of avast! 6.x, or which infected your computer mostly due to outdated Engine and Virus Definitions (VPS). Testing a real-time protection functionality of avast! 6.x using the EICAR Standard Anti-Virus Test File
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avast! 6.x: Some e-mails are not scanned by the Mail Shield
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Issue
The Mail Shield in avast! 6.x may not scan the content of incoming and/or outgoing e-mails for certain e-mail accounts.
Details
In order for e-mails to be scanned by the Mail Shield, it is necessary that encryption is turned off in the mail client software. If encryption is required, the appropriate e-mail accounts need to be configured in the Mail Shield to establish a secure connection with the mai
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avast! 5.x: Video Tutorials
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Are there any video tutorials available?
If you are looking for a video tutorials demonstrating the basic steps when starting to use avast! 5.x products please visit the following page:
http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=view&parentcategoryid=616
Conditions
avast! Free Antivirus 5.x
avast! Pro Antivirus 5.x
avast! Internet Security 5.x
Operating sys
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avast! 5.x Web Shield may not scan HTTP traffic in some less common web browsers
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Issue
In some less commonly used web browsers, the Web Shield in avast! 5.x may not scan downloaded web content.
Details
avast! 5.x includes a Web Shield real-time scanning module able to monitor and filter HTTP traffic coming from Internet websites when using the most common web browsers such as Internet Explorer, Mozilla Firefox, Opera, Google Chrome, etc. Connections from the mentioned web browsers
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avast! 5.x: Some e-mails are not scanned by the Mail Shield
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Issue
The Mail Shield in avast! 5.x may not scan the content of incoming and/or outgoing e-mails for certain e-mail accounts.
Details
In order for e-mails to be scanned by the Mail Shield, it is necessary that encryption is turned off in the mail client software. If encryption is required, the appropriate e-mail accounts need to be configured in the Mail Shield to establish a secure connection with the m
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How can I submit a new virus to avast ?
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How to
How can I submit a new virus to avast ?
Solution
If you've sent the virus to the ’Virus Chest’ , open the ’Virus Chest’, right-click on the entry for the virus, and select 'Email to AVAST Software'.
Alternatively, you can send it in a password-protected zip file to virus@avast.com making sure the password is included in the body of the email.
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Receiving new email - error Code 80004005
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SymptomsAfter receiving every new email I get the following error message – (error dialogue box appears once new mail is highlighted): ERROR MESSAGE: avast! Cannot scan the message body / Error Code 80004005 / Unspecified error / OpenStreamOnFile failed .
SolutionThis is a confirmed bug in the previous version of avast ! . The issue was fixed since version 4.7.986 .
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How to submit a big file to AVAST Software?
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How toHow to submit a big file to AVAST Software?
SolutionSometimes there is a need for upload of a big file to us, for example memory dump of crashed program. To do so open our FTP server ftp://ftp.avast.com/ and navigate to the /incoming folder. Please note that you have write-only rights in this directory, so you will not see any content nor your uploaded file. Because of this please select some unique filename, for example containing your e-mail address or your username from our support forum. Please
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